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    The "How To" of Communication
    The "How To" of Communication
    The "How To" of Communication
    Ebook46 pages40 minutes

    The "How To" of Communication

    By Management Training Australia

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    About this ebook

    This book covers the essentials of communication at work

    Chapter one – The communication process
    Chapter two - Senders (or “speakers”)
    Chapter three - Receivers (or “listeners”)
    Chapter four – The messages we send
    Chapter five – The “mediums” we use
    Chapter six – Coding and decoding
    Chapter seven – Conflict resolution

    LanguageEnglish
    PublisherWayne Back
    Release dateJan 2, 2015
    ISBN9781311924339
    The "How To" of Communication
    Author

    Management Training Australia

    Management Training Australia conducts development programs for managers to assist in personal and organisational development. We use diagnostics and assessments, training workshops, planning sessions and coaching sessions to bring development to where it is most needed. Our training includes:Building leadership stylesCareer developmentChange managementChanging organisational cultureCreating and casting visionCoaching peopleDeveloping performanceDeveloping leadership attributesDeveloping thinking skillsEffective communicationEmotional intelligenceExcellent customer serviceFacilitating innovationIncreasing your influenceLifting workgroup climateManaging a teamMotivating peopleOrganisational communicationPersonality stylesProject managementPublic speakingStrategic planningStress managementTalent managementTeam developmentTime management

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      Book preview

      The "How To" of Communication - Management Training Australia

      Effective Communication

      Management Training Australia

      Copyright 2013 Management Training Australia

      All rights reserved. Except for the fair dealing exceptions of the Copyright Act, e.g. for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission.

      All inquiries about this book should be made to [email protected]

      Information about keynote speaking, workshops and other resources, go to www.mtaustralia.com

      Table of Contents

      Chapter one – The communication process

      Chapter two - Senders (or speakers)

      Chapter three - Receivers (or listeners)

      Chapter four – The messages we send

      Chapter five – The mediums we use

      Chapter six – Coding and decoding

      Chapter seven – Conflict resolution

      Chapter one – The communication process

      The last thing I'd learn, well into my career, was how to get on, how to say hello, how to get in with the audience. Phyllis Diller

      Communication is one of the most important skills needed in life. We need communication skills for the workplace, for friends and for our family. Unfortunately, poor communication can also be one of life’s biggest problems. When I ask the people of organizations I consult with about the biggest problems in their company, they usually say communication.

      Communication often breaks down because a person can’t regulate their thoughts becoming words. Many relationships are destroyed by a small sentence. Statements that are blurted out can crush people and often aren't even the true feelings of the speaker.

      Communication can be difficult for a variety of other reasons. Words have different meanings for different people. People code their messages so the real meaning is masked. People beat around the bush. They say one thing when they have another agenda. People have trouble getting in touch with their feelings. Listeners are easily distracted and people only hear what they want to hear. Being a good communicator doesn't come naturally. It takes learning and trying out new behaviours.

      Communication is a process

      The single biggest problem in communication is the illusion that it has taken place.- George Bernard Shaw

      The reality of communication is that there is a lot of information and wisdom buried in the hearts and minds of people we communicate with and it takes and a process to draw it out.

      Communication starts with what you think about saying. For example, you might think about saying "I need a rest after this period of activity.

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