SAP CRM Third Edition
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About this ebook
How will you know that the SAP CRM project has been successful? Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new SAP CRM in a volatile global economy? What does SAP CRM success mean to the stakeholders? What are the revised rough estimates of the financial savings/opportunity for SAP CRM improvements? Will SAP CRM deliverables need to be tested and, if so, by whom?
This valuable SAP CRM self-assessment will make you the principal SAP CRM domain adviser by revealing just what you need to know to be fluent and ready for any SAP CRM challenge.
How do I reduce the effort in the SAP CRM work to be done to get problems solved? How can I ensure that plans of action include every SAP CRM task and that every SAP CRM outcome is in place? How will I save time investigating strategic and tactical options and ensuring SAP CRM costs are low? How can I deliver tailored SAP CRM advice instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all SAP CRM essentials are covered, from every angle: the SAP CRM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that SAP CRM outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced SAP CRM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in SAP CRM are maximized with professional results.
Your purchase includes access details to the SAP CRM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
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Book preview
SAP CRM Third Edition - Gerardus Blokdyk
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
Mr Champagne can be contacted at
http://matthewchampagne.com/
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the SAP CRM Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
Get it now- you will be glad you did - do it now, before you forget.
How? Simply send an email to [email protected] with this books’ title in the subject to get the SAP CRM Self Assessment Tool right away.
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You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
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Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of SAP CRM, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of SAP CRM have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format,