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    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    Ebook115 pages1 hour

    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally

    By Hal Denton and Fiona Lally

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    About this ebook

    Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
    If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
    Quality Risk Management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
    •the full range of potential losses facing organizations today—from customer complaints to bell-ringing lawsuits, and
    •the real cause of all these losses—unmet expectations.
    No Complaints, No Lawsuits distills this approach into eleven Guiding Principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand Quality Risk Management and change your organization's approach to risk management forever.

    LanguageEnglish
    PublisherHal Denton
    Release dateSep 12, 2018
    ISBN9781732252110
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    Author

    Hal Denton

    Hal Denton is managing partner of Denton Tavares Paes LLC and General Counsel and Chief Risk Officer of AFS Intercultural Programs, Inc., a multinational not-for-profit organization operating academic exchanges worldwide for more than 12,000 participants annually. Hal has been providing legal, risk and crisis management advice to charitable and for-profit entities for more than 30 years.

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      Book preview

      No Complaints, No Lawsuits - Hal Denton

      NO COMPLAINTS, NO LAWSUITS

      The Eleven Guiding Principles of Quality Risk Management

      Hal Denton and Fiona Lally

      Praise for

      No Complaints, No Lawsuits

      "No Complaints, No Lawsuits is a practical, hands-on guide to risk management by two skilled, experienced practitioners. Following the eleven Guiding Principles will not only keep nonprofit and for profit organizations out of court, adherence will encourage a higher level of engagement with all constituents—staff, customers, and vendors. The principles move beyond basic risk management to the more complex reputational risk management, and the authors do it in an accessible, conversational manner. Lawsuits and complaints are never fun, but the book follows the United Educators’ mantra of cool head and warm heart. It will become a reference guide for business and nonprofit leaders. The authors’ expertise on international risks is an added bonus in the increasingly global risk environment."

      - Janice M. Abraham, President & CEO, United Educators Insurance

      In the huge universe of books on risk management, here is one that is not only useful, easy to read, and to the point, but that also that takes into account the vastly changed landscape of business in the world of lightning-fast social media. Hal Denton and Fiona Lally’s book meets and exceeds expectations. As the Executive Director of a nonprofit for the past twenty years, I thought we had a good handle on identifying most foreseeable risks and appropriate responses. This book lays out a much more comprehensive scope of applicable scenarios that needs to be considered, and is chock-full of concrete implementation tips and guiding principles. There’s a treasure trove of material for those starting out in business, but even seasoned entrepreneurs will find direct takeaways they can (and should) apply immediately.

      - Kimberly Haley-Coleman, Executive Director, Globe Aware

      "Easy to read, straightforward, and extremely informative, No Complaints, No Lawsuits is an eye-opening guide to Quality Risk Management. The eleven principles will help any organization reduce litigation and create a better mission- driven experience for all stakeholders. No Complaints, No Lawsuits expands traditional approaches to risk in order to best keep organizations free from unmet expectations and other non-traditional and often overlooked risks. Anyone with an interest in institutional longevity or risk management should read this easy-to-understand, concise guide to creating a safer, smarter workplace."

      - Josh Orlinsky, Esq., Treasurer, Woodstock Day School

      Hal Denton and Fiona Lally are two giants in the field of risk management. The fact that they have taken the time to communicate their knowledge on this critically important topic is a gift to us all. Their approach of eleven Guiding Principles is groundbreaking, and they have done a great job of making this a very engaging read. This extraordinary book is essential reading for anyone who needs to manage risk for a company.

      - Steven C. Rosenthal, Founder, Cross-Cultural Solutions

      Nonprofit organizations are on a mission, working every day to support their constituents and to improve their impact. Yet in today's world of the 24/7 news cycle, social media, and online reviews, risks to brand and reputation are real. Denton and Lally's excellent book lays out a new approach to evaluating and managing those risks and will prepare any not-for-profit leader with tools necessary to protect their organization and continue to advance their mission.

      - Daniel Obst, President & CEO, AFS Intercultural Programs

      This book is a lifesaver for nonprofit boards. As volunteers who hold great responsibility, nonprofit board members are in desperate need of a way to understand risk management, both to avoid and deal with crisis. Denton and Lally have taken a topic that is rarely understood or explained in the nonprofit world, and in straightforward and even entertaining ways made clear not only why risk management is important, but also how to manage it. I have already used it to zoom in on specific concepts, and have given sections to boards to read. But the overall book is an easy read, even as it tackles difficult concepts. Every board member should have a copy!

      - Alexandra Peters, Service on fourteen nonprofit boards, Board Chair of eight

      As a board member of AFS Intercultural Programs, one of the world's largest and best international youth exchange programs, I can attest to the opportunities and the risks the modern world offers. AFS has managed these risks better than most, thanks to the work of the two authors of this vital guide. This book is not about theory. It is the product of real-life experience with legal vulnerabilities, the foibles of human nature, and the dangers that can set back the most worthwhile endeavors. This guidebook should be available to any and all who wish to preserve the integrity of their public, nonprofit, or commercial enterprise.

      - J. Brian Atwood, Senior Fellow Watson Institute, Brown University, Former Administrator USAID under President Clinton, Former Dean of the Humphrey School of Public Affairs, University of Minnesota, Former Dean of the Humphrey School of Public Affairs, University of Minnesota, Former Chair AFS Board of Trustees

      Denton and Lally have taken their nonprofit risk management acumen, combined it with quality management principles, and applied it to 21st century risks. Their concepts are broken into small chunks so everyone can learn to manage risk, step by step.

      - Jane Marie Downey, ARM, M. Ed, Founder and President Clarity Concepts, Inc. Risk Management and Leadership

      NO COMPLAINTS, NO LAWSUITS

      The Eleven Guiding Principles of Quality Risk Management

      Hal Denton and Fiona Lally

      No Complaints, No Lawsuits

      By Hal Denton and Fiona Lally

      Copyright

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