Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Infrastructure Managed Services A Complete Guide
    Infrastructure Managed Services A Complete Guide
    Infrastructure Managed Services A Complete Guide
    Ebook209 pages1 hour

    Infrastructure Managed Services A Complete Guide

    By Gerardus Blokdyk

    ()

    Read preview

    About this ebook

    Do you monitor the Infrastructure Managed Services decisions made and fine tune them as they evolve? Is maximizing Infrastructure Managed Services protection the same as minimizing Infrastructure Managed Services loss? Is the impact that Infrastructure Managed Services has shown? Have all basic functions of Infrastructure Managed Services been defined? How do you go about securing Infrastructure Managed Services?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Infrastructure Managed Services investments work better.

    This Infrastructure Managed Services All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Infrastructure Managed Services Self-Assessment. Featuring 674 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Infrastructure Managed Services improvements can be made.

    In using the questions you will be better able to:

    - diagnose Infrastructure Managed Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Infrastructure Managed Services and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Infrastructure Managed Services Scorecard, you will develop a clear picture of which Infrastructure Managed Services areas need attention.

    Your purchase includes access details to the Infrastructure Managed Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateNov 30, 2018
    ISBN9780655557586
    Infrastructure Managed Services A Complete Guide

    Read more from Gerardus Blokdyk

    Related to Infrastructure Managed Services A Complete Guide

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Analytics Adolescent Or Mature Metrics Master?

      Jun 25, 2020

      An analytics company that specialise in advanced web analytics, Absolute Analytics, operates on the premise that every business has the right to actionable data and measurable results. From audit stage and set-up to training and reporting, these Alph

      4 min read

    • Article

      Q&A

      May 1, 2023

      Describe the capability that companies like Netflix, UPS, Amazon and Caesars Entertainment have in common. These are all leading firms in their industries with respect to leveraging analytics as a source of competitive advantage. We now have so much

      7 min read

    • Article

      Measuring Digital Innovation: A Four-Stage Framework

      May 1, 2024

      THE DIGITAL ERA DEMANDS INNOVATION. Every business today — indeed, every organization — must continually adapt to keep up with changing customer expectations, new digital competitors and business models made possible by emerging technologies. For an

      8 min read

    • Article

      4 Steps to Leadership

      Sep 1, 2022

      4 Steps to Leadership
      3 min read

    • Article

      AGILE: It Is All About Trust

      Oct 22, 2019

      AGILE: It Is All About Trust
      6 min read

    • Article

      How To Lead The Market In CX

      Feb 11, 2018

      Great customer experiences don’t happen by accident. They require a vision, a plan and flawless cross functional execution. In Avanade’s ‘Is your customer experience making an impact or not?’ this plan is broken down into a three-step ‘CX Trek’ of di

      3 min read

    • Article

      Building Your Reputation, Online And Off

      Apr 20, 2022

      When you’re asked to name a good dentist, café, mechanic or any other kind of business, you’re being asked to stake your reputation against a previous experience. This happened recently in my neighbourhood’s online group. Someone asked for a good bui

      2 min read

    • Article

      Nail Your Dream Job

      Jul 28, 2021

      Nail Your Dream Job
      7 min read

    • Article

      3 Ways to Increase the Enterprise Value of Your Family Business

      Aug 31, 2022

      Many entrepreneurs focus on revenue, innovation and people to lead their enterprise forward in the future – but business tends to get in the way.  Finding, recruiting and hiring talent, maintaining relationships with key customers and vendors, dealin

      3 min read

    • Article

      Incentivising Great CX: Myths Busted

      Aug 12, 2018

      Firms that want to compete on customer experience (CX) often fall prey to the dazzling allure of ‘shortcuts’. But relying on these simplistic approaches for improving CX makes customer experiences worse. A good example is the question of whether to t

      2 min read

    • Article

      Jobs Of The Future

      Jan 26, 2023

      Jobs Of The Future
      5 min read

    • Article

      Kim Adams

      Feb 9, 2023

      Got a query? [email protected] HOW TO Understand our tests OVER the next few pages you will see several star ratings. There are even more across the Auto Express website, where we have a huge archive of product tests going back more than a d

      1 min read

    Related categories

    Reviews for Infrastructure Managed Services A Complete Guide

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Infrastructure Managed Services A Complete Guide - Gerardus Blokdyk

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      [email protected]

      Acknowledgments

      This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

      Representatives from several client companies participated in the preparation of this Self-Assessment.

      Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

      In addition, we are thankful for the design and printing services provided.

      Included Resources - how to access

      Included with your purchase of the book is the Infrastructure Managed Services Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      [email protected]

      with this books’ title in the subject to get the Infrastructure Managed Services Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •…plus an extra, special, resource that helps you with project managing.

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to [email protected] with this books’ title in the subject to get the Infrastructure Managed Services Self Assessment Tool right away.

      Your feedback is invaluable to us

      If you recently bought this book, we would love to hear from you!

      You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

      How does it work?

      To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

      What happens when I submit my review?

      Once you have submitted your review, send us an email at

      [email protected] with the link to your review so we can properly thank you for your feedback.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Infrastructure Managed Services, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Infrastructure Managed Services have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Infrastructure Managed Services, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Infrastructure Managed Services initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Infrastructure Managed Services Scorecard on the second next page of the Self-Assessment.

      Your completed Infrastructure Managed Services Scorecard will give you a clear presentation of which Infrastructure Managed Services areas need attention.

      Infrastructure Managed Services

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Infrastructure Managed Services

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Acknowledgments9

      Included Resources - how to access9

      Your feedback is invaluable to us11

      Purpose of this Self-Assessment11

      How to use the Self-Assessment12

      Infrastructure Managed Services

      Scorecard Example14

      Infrastructure Managed Services

      Scorecard15

      BEGINNING OF THE

      SELF-ASSESSMENT:16

      CRITERION #1: RECOGNIZE17

      CRITERION #2: DEFINE:24

      CRITERION #3: MEASURE:36

      CRITERION #4: ANALYZE:48

      CRITERION #5: IMPROVE:57

      CRITERION #6: CONTROL:69

      CRITERION #7: SUSTAIN:80

      Infrastructure Managed Services and Managing Projects, Criteria for Project Managers:105

      1.0 Initiating Process Group: Infrastructure Managed Services106

      1.1 Project Charter: Infrastructure Managed Services108

      1.2 Stakeholder Register: Infrastructure Managed Services110

      1.3 Stakeholder Analysis Matrix: Infrastructure Managed Services111

      2.0 Planning Process Group: Infrastructure Managed Services113

      2.1 Project Management Plan: Infrastructure Managed Services115

      2.2 Scope Management Plan: Infrastructure Managed Services117

      2.3 Requirements Management Plan: Infrastructure Managed Services119

      2.4 Requirements Documentation: Infrastructure Managed Services121

      2.5 Requirements Traceability Matrix: Infrastructure Managed Services123

      2.6 Project Scope Statement: Infrastructure Managed Services125

      2.7 Assumption and Constraint Log: Infrastructure Managed Services127

      2.8 Work Breakdown Structure: Infrastructure Managed Services129

      2.9 WBS Dictionary: Infrastructure Managed Services131

      2.10 Schedule Management Plan: Infrastructure Managed Services134

      2.11 Activity List: Infrastructure Managed Services136

      2.12 Activity Attributes: Infrastructure Managed Services138

      2.13 Milestone List: Infrastructure Managed Services140

      2.14 Network Diagram: Infrastructure Managed Services142

      2.15 Activity Resource Requirements: Infrastructure Managed Services144

      2.16 Resource Breakdown Structure: Infrastructure Managed Services145

      2.17 Activity Duration Estimates: Infrastructure Managed Services147

      2.18 Duration Estimating Worksheet: Infrastructure Managed Services149

      2.19 Project Schedule: Infrastructure Managed Services151

      2.20 Cost Management Plan: Infrastructure Managed Services153

      2.21 Activity Cost Estimates: Infrastructure Managed Services155

      2.22

      Enjoying the preview?
      Page 1 of 1