Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    IT Managed Systems A Complete Guide - 2019 Edition
    IT Managed Systems A Complete Guide - 2019 Edition
    IT Managed Systems A Complete Guide - 2019 Edition
    Ebook214 pages1 hour

    IT Managed Systems A Complete Guide - 2019 Edition

    By Gerardus Blokdyk

    ()

    Read preview

    About this ebook

    Are the assumptions believable and achievable? How significant is the improvement in the eyes of the end user? What resources are required for the improvement efforts? Why do you expend time and effort to implement measurement, for whom? Why a IT managed systems focus?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Managed Systems investments work better.

    This IT Managed Systems All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth IT Managed Systems Self-Assessment. Featuring 954 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Managed Systems improvements can be made.

    In using the questions you will be better able to:

    - diagnose IT Managed Systems projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in IT Managed Systems and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the IT Managed Systems Scorecard, you will develop a clear picture of which IT Managed Systems areas need attention.

    Your purchase includes access details to the IT Managed Systems self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    - In-depth and specific IT Managed Systems Checklists

    - Project management checklists and templates to assist with implementation

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateAug 7, 2019
    ISBN9780655891734
    IT Managed Systems A Complete Guide - 2019 Edition

    Read more from Gerardus Blokdyk

    Related to IT Managed Systems A Complete Guide - 2019 Edition

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Jobs Of The Future

      Jan 26, 2023

      Jobs Of The Future
      5 min read

    • Article

      Principles of Technical Leadership

      Mar 1, 2022

      IT staff is more than just a number on a spreadsheet. This information is valuable, but it does not tell the whole story. We’ll also need to know about your team’s project history, current (non-hired) CV, and the skills and positions they have—and wa

      2 min read

    • Article

      Q&A

      May 1, 2023

      Describe the capability that companies like Netflix, UPS, Amazon and Caesars Entertainment have in common. These are all leading firms in their industries with respect to leveraging analytics as a source of competitive advantage. We now have so much

      7 min read

    • Article

      Leading IT And IT Leads

      Dec 23, 2018

      This article discusses technology in a workplace project and the important role of the IT work stream. It details the journey the IT lead and change manager will take together and the many elements of user discovery, through to user training, that ma

      6 min read

    • Article

      Buying The Tool

      Apr 1, 2021

      Buying The Tool
      3 min read

    • Article

      Analytics Adolescent Or Mature Metrics Master?

      Jun 25, 2020

      An analytics company that specialise in advanced web analytics, Absolute Analytics, operates on the premise that every business has the right to actionable data and measurable results. From audit stage and set-up to training and reporting, these Alph

      4 min read

    • Article

      4 Steps to Leadership

      Sep 1, 2022

      4 Steps to Leadership
      3 min read

    • Article

      Tell Them How They’re Doing!

      Mar 26, 2021

      The expectation that high performance brings with it high reward is deeply embedded in the human psyche. Yet how do you evaluate the performance of a job as complex as management and reward the manager accordingly? ‘Performance management’, as it’s c

      2 min read

    • Article

      Strategy + Design Thinking = Stakeholder-Centric Design

      Sep 1, 2018

      OVER THE PAST 15 YEARS, design thinking has had an explosive impact on innovation and commercialization, especially within established firms. The Rotman School’s former Dean, Roger Martin, has contributed mightily to these advances, notably through h

      6 min read

    • Article

      Leadership Forum: Making Digital Transformation A Reality

      Jan 1, 2018

      Glenda Crisp Senior Vice President and Chief Data Officer, TD Bank Group + Connie Bonello Associate Partner, Financial Services, IBM Canada IN MOST OF TODAY’S ORGANIZATIONS, data underpins every transaction, operation and interaction. And yet, the ab

      8 min read

    • Article

      3 Ways to Increase the Enterprise Value of Your Family Business

      Aug 31, 2022

      Many entrepreneurs focus on revenue, innovation and people to lead their enterprise forward in the future – but business tends to get in the way.  Finding, recruiting and hiring talent, maintaining relationships with key customers and vendors, dealin

      3 min read

    • Article

      Getting The edge

      Feb 25, 2021

      Getting The edge
      7 min read

    • Article

      Change Sustainability Your ROI Health Check

      Mar 28, 2019

      Change sustainability programs are as unique as each of the workplace projects themselves. They can be developed either to dovetail into the end of a change program where businessas-usual kicks in, or they can be integrated into a prototype rotation

      5 min read

    • Article

      Measuring Digital Innovation: A Four-Stage Framework

      May 1, 2024

      THE DIGITAL ERA DEMANDS INNOVATION. Every business today — indeed, every organization — must continually adapt to keep up with changing customer expectations, new digital competitors and business models made possible by emerging technologies. For an

      8 min read

    • Article

      More Than The Numbers

      Jun 24, 2018

      More Than The Numbers
      5 min read

    Related categories

    Reviews for IT Managed Systems A Complete Guide - 2019 Edition

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      IT Managed Systems A Complete Guide - 2019 Edition - Gerardus Blokdyk

      IT Managed Systems

      Complete Self-Assessment Guide

      The guidance in this Self-Assessment is based on IT Managed Systems best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

      Notice of rights

      You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

      All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

      The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

      Trademarks

      Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

      Copyright © by The Art of Service

      http://theartofservice.com

      [email protected]

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      [email protected]

      Included Resources - how to access

      Included with your purchase of the book is the IT Managed Systems Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      [email protected]

      with this books’ title in the subject to get the IT Managed Systems Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •In-depth specific Checklists covering the topic

      •Project management checklists and templates to assist with implementation

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to [email protected] with this books’ title in the subject to get the IT Managed Systems Self Assessment Tool right away.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of IT Managed Systems, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of IT Managed Systems have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of IT Managed Systems, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your IT Managed Systems initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the IT Managed Systems Scorecard on the second next page of the Self-Assessment.

      Your completed IT Managed Systems Scorecard will give you a clear presentation of which IT Managed Systems areas need attention.

      IT Managed Systems

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      IT Managed Systems

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      IT Managed Systems

      Scorecard Example12

      IT Managed Systems

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      IT Managed Systems and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: IT Managed Systems129

      1.1 Project Charter: IT Managed Systems131

      1.2 Stakeholder Register: IT Managed Systems133

      1.3 Stakeholder Analysis Matrix: IT Managed Systems134

      2.0 Planning Process Group: IT Managed Systems136

      2.1 Project Management Plan: IT Managed Systems138

      2.2 Scope Management Plan: IT Managed Systems140

      2.3 Requirements Management Plan: IT Managed Systems142

      2.4 Requirements Documentation: IT Managed Systems144

      2.5 Requirements Traceability Matrix: IT Managed Systems146

      2.6 Project Scope Statement: IT Managed Systems148

      2.7 Assumption and Constraint Log: IT Managed Systems150

      2.8 Work Breakdown Structure: IT Managed Systems152

      2.9 WBS Dictionary: IT Managed Systems154

      2.10 Schedule Management Plan: IT Managed Systems157

      2.11 Activity List: IT Managed Systems159

      2.12 Activity Attributes: IT Managed Systems161

      2.13 Milestone List: IT Managed Systems163

      2.14 Network Diagram: IT Managed Systems165

      2.15 Activity Resource Requirements: IT Managed Systems167

      2.16 Resource Breakdown Structure: IT Managed Systems168

      2.17 Activity Duration Estimates: IT Managed Systems170

      2.18 Duration Estimating Worksheet: IT Managed Systems173

      2.19 Project Schedule: IT Managed Systems175

      2.20 Cost Management Plan: IT Managed Systems177

      2.21 Activity Cost Estimates: IT Managed Systems179

      2.22 Cost Estimating Worksheet: IT Managed Systems181

      2.23 Cost Baseline: IT Managed

      Enjoying the preview?
      Page 1 of 1