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    Administrative Procedures and Management
    Administrative Procedures and Management
    Administrative Procedures and Management
    Ebook109 pages1 hour

    Administrative Procedures and Management

    By Margarita Saidali and Jam Ferdinand Saidali

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    About this ebook

    Administrative Procedures and Management is a concise and comprehensive book of Administration and Management which provides essential knowledge and skills needed in a variety of careers in the business world. It is quick reference for students and for those who would like to have a total overview of internal environment of an organization. The book is task-oriented, requiring the students to apply the knowledge and skills they learned to complete an assignment or solve a problem.

    It is the desire of the authors to share and inspire their students of the knowledge, skills and experiences they gained working in the corporate world. It is also their hope that they can delight their students not only to be good workers but also to be obedient children of God. As promised to us- - - “delight yourself in the law of the Lord… whatever he does prospers.”
    LanguageEnglish
    PublisherPartridge Publishing Singapore
    Release dateAug 19, 2019
    ISBN9781543752762
    Administrative Procedures and Management
    Author

    Margarita Saidali

    Margarita Saidali earned her degree in Doctor in Educational Management and another degree in Doctor of Business Administration. She had worked in different private companies for years before she becomes a lecturer in several schools in Manila. She was nominated to be the Dean of the College of Business Administration for eight years with 45 faculty members and less than 4,000 students under her supervision. She was a member of Royal Institutes of Singapore (Business Administration) and a member of accreditors of ‘Accredited Agency of Chartered Colleges and Universities in the Philippines, Inc.’ JamFerdinand Saidali, has a degree in Industrial Psychology and finished his Master in Public Administration. He has various experiences in the field of Human Resource Management in the different private companies until he finally consider teaching. He finds join in teaching and writing books.

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      Book preview

      Administrative Procedures and Management - Margarita Saidali

      Copyright © 2019 by Margarita Saidali and Jam Ferdinand Saidali.

      ISBN:                    Softcover                    978-1-5437-5275-5

                                    eBook                         978-1-5437-5276-2

      All rights reserved. No part of this book may be used or reproduced by any means, graphic, electronic, or mechanical, including photocopying, recording, taping or by any information storage retrieval system without the written permission of the author except in the case of brief quotations embodied in critical articles and reviews.

      Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

      www.partridgepublishing.com/singapore

      CONTENTS

      Module 1     Overview of An Office Administration

      Module 2     The Nature of Office Management

      Module 3     The Office Organizational Structure

      Module 4     Administrative Office Procedures

      Module 5     Office Space Planning & Ergonomics

      Module 6     Dealing with Visitors

      Module 7     Correspondence

      Module 8     Records Management System

      Module 9     Travel Arrangements

      Module 10   Handling Meetings

      Module 11   Managing for Personal Effectiveness

      MODULE 1

      OVERVIEW OF AN OFFICE ADMINISTRATION

      The Bureau of Labor Statistics of U.S. Department of Labor which was published in 2017, reflects the employment projections of office management career for 2014-2024 decade. The profile describes that both the occupations for Customer Service Representatives and Receptionists will be doing good and continue to grow up to 10%. Likewise, the positions of Secretaries, Administrative Assistants and General Office Clerks job which is also projected to grow up to 3%. More demands is for medical assistants with a view of increasing up to 23% percent.

      The work of an office administrator is vital to an organization due to the duties and responsibilities entrusted to them. Specialized training and right attitude is required for them to deal with a diverse workforce, and to work effectively and efficiently.

      A student currently studying administrative office course or who have left college can have the opportunity to work as general office staff. He will gain experience and will expose him to an extensive range of roles in the administrative office. If he shows good initiative and is able to work under pressure when given a task, he will survive and later a permanent work status can be a reward for him.

      Employer Expectations

      Employer hired employee with an expectation that he has a set of qualities, attributes, and skills that can contribute to the success of the organization. The technical skills required depends on the job position, however the personal and professional qualities may likewise be similar for all employers.

      1. Open-mindedness. An open-minded person has the willingness to learn new things; in other word he is teachable. He listens very well, welcome new ideas, had a cooperative attitude and show a degree of flexibility in work. Being open-minded also means being tolerant, fair-minded and receptive.

      2. Flexibility. An employee who has a flexible mindset can do different tasks even outside his job descriptions. He is more than willing to take responsibilities whatever is necessary to meet the goal of the company.

      3. Commitment. When employee is committed to his work he is like an ambassador for his company, both inside and outside of office. The boss will prefers someone who is always willing, supportive and productive.

      4. Reliability and Accountability. Reliability and accountability are essential traits to employee performance. Reliability consists of the extent to which an individual may be counted on to do what is expected of him.

      5. Proactive. Employer expects his new employee to be proactive. Proactive employee thinks and acts in advance before the employer ask to do something and will usually require less instruction.

      Employers’ Responsibilities

      Employer has the responsibility to his employee once he was hired. These are the main ones:

      1. A prepared job description is already set tailored to the position and the employee. The vision, goals and objectives of the company must be explained clearly to the new employee.

      2. Employers must see to it that the employee has a comfortable place to work with.

      3. Employers must pay his employee according to the salary and benefits they agreed to, including other monetary benefits such as vacation leave, holidays and other mandatory paid leaves.

      4. A safe working condition is to be taken care of by the employer. An inspection of the workplace should be done annually.

      5. Employer must give the employee written notice of concern regarding his employment.

      6. Employer must treat his employee with respect.

      The Employees’ Responsibilities

      The responsibility works two ways, employee have also responsibility to his employer. These are the main responsibilities of employees:

      1. Obedience. Obeying rules and policies of the company;

      2. Dealing honestly with the employer, not lying or stealing from the employer.

      3. Work with reasonable care and skill at the job assigned during the time required. In other words, giving full value of the time for which the employee is being paid.

      4. Not to disclose confidential employer information to others.

      5. Not to disclose any possible conflict of interest, such as work for a competitor or a relationship that could compromise the employer.

      6. To care for the employer’s property, equipment, and facilities.

      7. To be loyal

      The Office

      An office is generally a room or other area where administrative work is done, but may also denote a position within an organization with specific duties, such as the president, manager, supervisor, secretary and the staff.

      People is use to travel from home to office to work, this is done for almost centuries. Today, office has changed from physical spaces to respond to cultural, technological and social forces. Changes in technology also influenced the office. Now digital maturity seems a signal to the end of the office, with online connectivity, where people could potentially work from home. The office of the future may be as familiar as home, but only time will tell.

      Office Management

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