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    The Chartered Facilities Manager
    The Chartered Facilities Manager
    The Chartered Facilities Manager
    Ebook266 pages2 hours

    The Chartered Facilities Manager

    By Dr. Zulk Shamsuddin

    5/5

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    About this ebook

    Facilities managers are responsible for keeping buildings properly maintained, clean and safe. The role combines management tasks such as supervising contractors and more strategic responsibilities such as managing budgets and advising on long-term energy efficiency

    The Chartered Facilities Manager ™ (ChFM) is the ISO-standard skills certification for individuals with skills and experience in facilities management, procurement management, contract management, project management, risk and compliance, and customer relationship management.
    It forms the basis of the assessment that applicants must pass to earn the Chartered Facilities Manager status and inclusion in the Directory of The GAFM Academy of Finance and Management Certified Professionals. Individuals with several years of experience in facilities management are encouraged to acquire this certification.

    Differentiate yourself from the crowd with the certified Chartered Facilities Manager certification.
    LanguageEnglish
    PublisherLulu.com
    Release dateApr 2, 2022
    ISBN9781458306692
    The Chartered Facilities Manager

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    Reviews for The Chartered Facilities Manager

    5/5

    6 ratings6 reviews

    What our readers think

    Readers find this title to be excellent and highly recommended. The book provides great content and the certification is top quality. It covers relevant skills and competencies for facility managers and emphasizes the importance of both technical and soft skills. Readers appreciate the author and GAFM Academy for their contributions to professional training and certifications. The book is well-balanced and the content is sufficient for reference and exam preparation. Overall, this title is a valuable resource for those seeking certification in facilities management.

    What did you think?

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    • 5/5
      This book and the certification are excellent! I am now with a large facilities management company, a few months after being certified by GAFM Academy. Many thanks to the author of this excellent book, and to GAFM Academy being the learning and development institution for professional training and certifications.

      2 people found this helpful

    • 5/5
      I love the content. These are the well-balanced skills and competencies for the certification. Soft skills are as equally important as technical skills. Excellent top-quality book and certification.

      1 person found this helpful

    • 5/5
      Great content, will read other books from the same author. Professional certification shows consumers and potential employers that you are committed to your profession and are well-trained. It gives them confidence in your abilities and knowledge.

      3 people found this helpful

    • 5/5
      The six areas of skills and competencies are relevant for this certification. Contents are sufficient for reference and for writing the exam. Highly recommended.

      6 people found this helpful

    • 5/5
      This book and the certification are excellent! I am now with a large facilities management company in South Africa, a few months after being certified by GAFM Academy. Many thanks to the author of this excellent book, and to GAFM Academy specifically for the distinguished certification. The Chartered Facilities Manager (ChFM) is the best certification and I strongly recommend it to all facility managers who need to get certified.

      7 people found this helpful

    • 5/5
      I enjoyed reading this book, will definitely acquire this certification soon. Great content. Top quality certification.

      6 people found this helpful

    Book preview

    The Chartered Facilities Manager - Dr. Zulk Shamsuddin

    Copyright © 2020 Zulk Shamsuddin, PhD / GAFM ACADEMY

    All rights reserved. Revised edition: Nov 2022

    ISBN: 9781458306692

    INTRODUCTION

    The Chartered Facilities Manager ™ (ChFM) is a gold-standard certification for individuals with skills and experience in facilities management, procurement management, contract management, project management, risk and compliance, and relationship management.

    It forms the basis of the assessment that individuals must pass to earn the Chartered Facilities Manager status and inclusion in the Directory of The GAFM Academy of Finance and Management Certified Professionals. Individuals with several years of experience in facilities management are encouraged to acquire this certification.

    Differentiate yourself from the crowd with the skills-certified Chartered Facilities Manager certification.

    Importance of Certification

    Certificates and certifications, the names for these credentials sound confusingly similar. But there are important differences. Here’s what you need to know about these resume-enhancing options and how they might advance your career.

    WHAT IS A CERTIFICATE?

    Earning a certificate is about education. Certificates are academic credentials awarded by colleges, universities or other educational institutions. Students in certificate programs learn new knowledge in a specific subject or discipline and earn a certificate by successfully completing the coursework. An ideal student for a certificate program is someone who is willing to go through the experience of growing their own skillset, being real about what they want to learn, and working with others, says Jennifer Diamond, an instructor for the UW Certificate in Project Management. Many certificate programs have few, if any, admission requirements, making them an excellent option if you want to move forward in your career. The programs are usually noncredit and take less time to complete than a degree. Certificates are commonly listed on resumes as education, and some meet education requirements for first-time or renewed certifications.

    What is a Certification?

    When you have the professional knowledge you need, a certification allows you to prove it.  Certifications indicate mastery of skills or standards. Professional certifications are granted by industry groups or career-related organizations. These groups assess your qualifications, usually through an exam or application process. Many certifications include the privilege to use a related designation following your professional title. Certification differs from a license, which permits you to work in a certain profession and is usually issued by government or regulatory agencies.

    Benefits of Becoming a Certified/Chartered Professional

    Certification provides tangible evidence that an individual has excelled in their specialized field of expertise.

    Certification demonstrates the attainment of a body of knowledge within a specialized area staying current on new technological innovations.

    Certification demonstrates a strong commitment to professionalism through its ethics and continuing professional development requirements.

    Certification allows individuals to maintain significant input into the advanced credentialing process.

    Certification provides clients with an assurance that they are engaging highly qualified and certified professionals on their projects.

    Introduce yourself with this exclusive certification card during networking, business events, conference, and anywhere. Certification makes a difference.

    Skills and Qualifications

    The facilities manager should be self-motivated, extremely organized, and have strong communication and project management aptitude.

    Employers typically seek candidates with a bachelor’s degree and the following skills:

    Leadership and human relations skills

    Ability to quantify contributions to the productivity of the organization

    Ability to quantify the impact of various facility initiatives on the productivity of the employees and the organization

    Understanding the financial metrics of the organization

    Comprehending value to the end-user of the facility

    Communicating the strategic importance of facility management as a tool to support the organizational vision.

    Perceiving the knowledge economy in terms of meeting the needs of the facility’s end-users

    Comprehending the use of technology for adding value

    Understanding the concept of branding a facility for the purposes of meeting the strategic needs of a facility’s end-users

    Benefits Of Becoming A Chartered Facilities Manager

    Skills and Competencies

    This book addresses the following skills and competencies to qualify for the Chartered Facilities Manager certification.

    Facilities Management

    Procurement Management

    Contract Management

    Project Management

    Risk And Compliance

    Relationship Management

    To apply: https://gafm.com.my/digital-certification/chartered-facilities-manager/

    Facilities management is the process by which an organization ensures that its buildings, systems, and services support the organization’s core operations and processes as well as contribute to achieving its strategic objectives in changing conditions. It focuses resources on meeting user needs to support the key role of people in organizations and strives to continuously improve quality, reduce risks and ensure value for money. It is an important management function and business service. Major organizations worldwide are using it as part of their strategy for restructuring to provide a competitive edge. It can also ensure that buildings and support services improve customer responsiveness and contribute to business objectives.

    The scope of the discipline covers all aspects of property, space, environmental control, health and safety, and support services, and requires that appropriate control points are established in the organization. The facilities management plan will set out these policies and identify corporate guidelines and standards. It will describe the organization, its structure, procedures and responsibilities. Facilities management policies lay out an organization’s response to vital issues such as space allocation and charging, environmental control and protection, and direct and contract employment. The policies will set a direction for the organization and establish the values of and attitudes toward the facilities users including the corporation, its operating units and customers, individual employees and the public.

    Facilities management entails the integration of people, technology and support services to achieve an organization’s mission. It is concerned primarily with the quality of service to all stakeholders in the organization. In a service level model, the informed buyer assesses needs, agrees on the desired service levels and purchases services to meet them. The facilities organization must enable managers to focus on buying the best standard of service achievable within an agreed budget.

    The primary objective of facility management is to deliver the optimum facility management services stipulated in the contractual agreement within the scope, budget, and quality requirements. The emphasis here is on management and business rather than the technical aspects of the facility management mission. 

    Both the organization and the facility manager should have a specific philosophy about facilities.

    Facility management is an essential business function; the facility manager is a business manager and should be placed at the same level as the managers of human relations and/or information technology.

    Different types of organizations require different approaches to facility management (and services may be provided in-house or contracted out), but there are a limited number of ways to organize depending upon the mission.

    Every FM organization will have some element contracted out so contract negotiation and administration skills are essential for every facility manager.

    Facility managers need to be innovative in their contracting. Low-bid contracts are seldom appropriate, and we must partner with our contractors and consultants while insisting that they perform if they are to continue working for us.

    Good facility management is based on the good leadership of a proper organization.

    Facility managers need to have the same level of business skills as their management colleagues.

    Facility managers must know their business both the FM business and the business they support.

    While it is improving, facility management needs better basic research and better application of both existing research and best practices.

    Facility managers are in a position where they can influence how substantial organizational resources are spent. Conduct your business with the highest degree of ethics and a sense of stewardship.

    Sustainability, security, and emergency management are functions with great management and customer interest, which every FM must accommodate.

    Leadership Management

    We are committed to the development of good leadership because no facilities management team can function successfully without it. It is our observation that it is too often lacking. There are other leadership books available. In this chapter, we concentrate on those aspects of leadership considered unique to facility management.

    Successful Facility Managers should have the following leadership skills:

    serves at least two constituencies; the external, which is business-oriented and normally political; and the internal, with a results-oriented, technical orientation. He or she must bridge these needs and demands.

    is an activist if facilities are to be recognized as important, and if they are to be managed correctly? 

    integrates both diverse technical functions and a diverse workforce to work as a team to accomplish the mission.

    hires well, uses the loose-rein technique, evaluates through agreed-upon metrics, and manages by walking around.

    sets the tone for quality service.

    simultaneously prepares for the future and reacts to today’s crisis.

    FM leader must be reactive without being a reactionary.

    There is no lack of excellent books on management and leadership and it is not our intention to advocate for one theory over another. Our approach is based on our long service in the profession and our observation of facility management over the past thirty years. At the same time, it is obvious that the composition, expectations, and quality of the facility management workforce have changed. Work itself has changed, the profession must change, and we must change as well. Because facility management is still considered only an afterthought by the management team, facility managers today must become much more proactive business leaders. 

    Facility Managers must know the business they support, know their own business, run the department like a business, and be able to speak the language of business. How business-like the facility manager is will largely determine how he is viewed outside the department, particularly by senior management. Each organization has its business language and we need to be able to speak in the same language as the decision-makers. Because the Facility Manager is managing technical staff, the facility manager must also be comfortable with the technical aspects of the job. Each of us also needs to be comfortable with quantitative analysis, specifically using numbers to measure operational effectiveness and efficiency. Unfortunately, too many facility managers, probably due to their education, tend to overemphasize their role as technical managers. No one person can expect to be an expert in all FM functions. Therefore, it is important for the facility manager to manage from a customer service perspective and strengthen their knowledge and skills as a business leader. The variety of required FM skills is another reason that we

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