Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only beachfront property with outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
View from room
Outdoor spa tub
On the beach, white sand, beach cabanas, beach towels
Lobby
VIP Access

Reviews

8.8 out of 10

Excellent

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Room options

Available filters for rooms
Showing 16 of 16 rooms

Ocean Front Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

1 King Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

Run of House

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Premium bedding
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

2 Double Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pool View Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 603 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Ocean Front Private Pool King

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
  • 678 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Premium bedding
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View Terrace King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 570 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Ocean Front King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 570 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
  • 1582 sq ft
  • Sleeps 2
  • 1 King Bed

Ocean Front Double Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Ocean Front One Bedroom Master King Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
  • 1033 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View King Swim Out Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

One Bedroom Master Suite King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
  • 1033 sq ft
  • Sleeps 2
  • 1 King Bed

Tropical View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Premium bedding
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa Xcalacoco - 19 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Quinta Alegría Shopping Mall
Located close to Maroma Beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a white sand beach, beach cabanas, and beach yoga, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a sports massage, and a body wrap at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Hyatt Zilara Riviera Maya Adults Only All Inclusive also has a grocery/convenience store, concerts and live shows, and a terrace. Stay connected with free WiFi in public areas, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool with cabanas, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • Evening entertainment, local meal delivery service, and wedding services
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 291 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Balconies or patios, wardrobes/closets, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Jan 11, 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Jan 13, 2025 start from CA $510.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, language classes, and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 710 reviews" "
Rating 8 - Good. 150 out of 710 reviews" "
Rating 6 - Okay. 76 out of 710 reviews" "
Rating 4 - Poor. 28 out of 710 reviews" "
Rating 2 - Terrible. 19 out of 710 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
All was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the meals the most. Entertainment was a surprise and good
Stayed 3 nights in Jan 2025

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Yang

Travelled with family
Liked: Staff & service, property conditions & facilities
We got sick after eating the sushi. And the rooms are so cold. other than that we are happy with the experience given the price we paid, staff are very friendly.
Stayed 4 nights in Jan 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
Stayed 3 nights in Jan 2025

8/10 Good

Yia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
Stayed 3 nights in Jan 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
My partner and I spent Christmas week at the all inclusive Hyatt Zolara Riviera Maya" this past December and found our experience all over the map! First there are a lot of lovely things about this place. The Spa, some of the restaurants, most of the staff that works there, gorgeous swim-up room, and entertainment. Unfortunately there are several issue with our stay that makes us believe that we will probably not be going back to this resort. We talked to many other couples there and this is the general consensus. Here is a list of the good things: Good food at Coffee Republic and Tempest Amazing Mixologists! And very friendly and courteous. Lots of fun. If the whole resort was light The Social and Coffee Republic, it would have been amazing! We loved The Social Bar in the lobby. The Spa Staff and overall beauty of the Spa was wonderful. Ana (water Aerobics) was wonderful Bianca (pool), Elida (El Comodore) were great. Exceptional treatment by Edgar (Concierge) after our injury at the pool. The highest compliments to Andres (lifeguard) who came to our room twice to clean and dress our injury. Loved the Coatis and other wildlife. The Room was gorgeous. Beach huts and towels were great. Vegan Burger at Lola Beach was great. And here is the ugly: Ordered room service and it did not come 1st morning. Received a phone call offering a $200 credit if we came to the front desk, which we wrongfully assumed was due to room service breakfast which didn't arrive, but in actuality

8/10 Good

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the room was noisy, we could hear the adjacent rooms and the steps of the room above. The rest was ok.
Stayed 4 nights in Dec 2024

6/10 Okay

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Beth V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful pre holiday visit. The size of the resort suited us to a T. It’s quiet but always activities to be had if you are interested. We really liked our room, and the bed was actually incredible. The property was slightly run down with some deferred maintenance evident. Staff were kind, wonderful and accommodating. Special shout out to Arturo and Edgar!
Stayed 6 nights in Dec 2024

6/10 Okay

Daniel

Travelled with partner
The food was just ok and the staff wasn’t the friendliest
Stayed 4 nights in Dec 2024

8/10 Good

Shane Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Susan, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent adults only resort.
Stayed 7 nights in Dec 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the property was great only complaint is that there beds were really hard with no pillow top to accommodate it. Pool was cold and was not heated at all. Mixology bar made great drinks but smoker never worked while we were staying there also the elevator was out of order. Great customer service the servers went above and beyond. Very clean but small resort
Stayed 5 nights in Dec 2024

8/10 Good

Lauren Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time at Zilara. We were upgraded for free to an ocean-view room at check in and the room was very roomy and clean. The bathroom was fully stocked and well laid out. The bed was a little firm for my taste, but nothing too offensive. We found the food selections better than most all-inclusives we have been to. We were there for NYE and they had some great entertainment and a very full buffet. There were some logistical issues with the event, but with a little patience, it was easy to overlook.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kenan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great service, and nice offering make for a fine resort
Stayed 6 nights in Dec 2024

10/10 Excellent

Kaylee Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation at this resort. The food and drinks were good and there were lots of activities by the pool. We just wished we had stayed longer and will definitely come back again!
Stayed 4 nights in Dec 2024

8/10 Good

Maitry

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Kevin Lee, Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were really good people. The staff was very attentive. We cant wait to go back.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sergey P

Stayed 9 nights in Nov 2024

10/10 Excellent

Gidaldhy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and respectful.
Stayed 5 nights in Dec 2024

2/10 Terrible

Celeste Esmeralda

Stayed 5 nights in Dec 2024

6/10 Okay

jessie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff did the best they could. The property is not being maintained. We booked a spa experience that included the hydrotherapy experience and everything was broken. There were no apologies or discount offered. Overall it was disappointing spending our holiday here.
Stayed 3 nights in Dec 2024

10/10 Excellent

Carla, Reynoldsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxation and service does it for me
Stayed 5 nights in Dec 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5
Address
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO