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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor pools

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas
View from room
Outdoor wedding area
VIP Access

Reviews

9.0 out of 10
Wonderful

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Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Terrace/patio

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Balcony view

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 149 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

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On private beach
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9.0 out of 10, Wonderful, 108 reviews
The price is Rp7.337.544
Rp8.943.116 total
includes taxes & fees
26 Feb - 27 Feb
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About the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 9 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 88 min drive
  • Dolphin Discovery - 88 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury all-inclusive property near Playa Mujeres Golf Club
You can look forward to an adjacent golf course, free water park access and 2 swim-up bars at Finest Playa Mujeres by The Excellence Collection - All Inclusive. With a private beach, a beach bar and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, hydrotherapy or a body treatment at One Spa, the on-site spa. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. The gym offers yoga classes and fitness classes; other things to do include fishing, scuba diving and kayaking. In addition to 2 poolside bars and a rooftop terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 10 outdoor pools and a children's pool, with 2 swim-up bars, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, extended parking and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), tennis lessons on-site and a porter/bellboy
  • Guest reviews give top marks for the family-friendly amenities, beach locale and helpful staff
Room features
All 450 rooms feature comforts, such as 24-hour room service and free international calls, in addition to thoughtful touches, such as premium bedding and pillow menus. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with Jetted bath and rainfall showers
  • 46-inch LED TVs with premium channels
  • Furnished balconies or patios, separate sitting areas and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,996 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Checkout is at noon.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3904.21 per vehicle applies.

Are there all-inclusive benefits at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, cycling, football and more.

Where is Finest Playa Mujeres by The Excellence Collection - All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within 1 mi (2 km) of Mujeres Beach, Punta Sam Beach and Punta Sam Ferry Terminal. Playa Mujeres Golf Club and El Meco Archaeological Site are also within 3 miles (5 km).

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 715 out of 1028 reviews" "
Rating 8 - Good. 148 out of 1028 reviews" "
Rating 6 - Okay. 89 out of 1028 reviews" "
Rating 4 - Poor. 36 out of 1028 reviews" "
Rating 2 - Terrible. 40 out of 1028 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monique, Sudbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 7 nights in Jan 2025

10/10 Excellent

In-ah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Ayas, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a special thanks to Victor, the Expedia Ambassador, for his outstanding service. This is truly the best hotel ever! The service is exceptional, and the food is absolutely delicious. Everything exceeded my expectations, and I can’t wait to return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Faiyaz, Waltham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Jan 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Mersad

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff
Stayed 4 nights in Jan 2025

6/10 Okay

Tuan, sterling

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Foods quality weren't that good and bad staff customer services. I would not recommended and will not return this resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

Marlon, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Tara Devi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The people were super friendly!
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, very friendly staff, everything you'd expect from an all-inclusive resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

LIZAI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private pool is what my son loved
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at the Finest Playa Mujeres Resort. The staff was friendly, easy to get seated at restaurants (even with our large group - 21 people). No complaints by anyone in our group; even the kids had a great time, which always makes it easier for the parents to relax and enjoy themselves. From what my friends/family have told me, it is on the pricier side, but you get what you pay for. We will definitely go back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the hot tubs were working
Stayed 7 nights in Jan 2025

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and rooms of this property were very nice. The concierge was very accommodating and the housekeeping staff were great. We chose a swim up suite, so we could enjoy the water and drinks while our 15 month old napped and went down early for bed. Our swim up was FREEZING, and had 0 sun exposure. There was no handle on the outside of the patio door, so nearly impossible to shut and reopen while our son napped. If we left the door cracked (so we could get back inside), we would get calls from the front desk, this waking our kiddo. Any bar was about a quarter mile from said swim up suite, making our plan to enjoy ourselves while our son napped impossible. The kids area was very isolated from everything else, so it was a big to do to take him over there for the 30 minutes or so he might be interested. Food was good at night, fairly limited during the day. Las dunas beach hut had terrible food and was the only place you didn’t have to get redressed and go sit down for (another big to do with a 15 month old). Sweet corner was a life saver for warm milk for our kid. The crib in the room was great, the rooms do get nice and dark for nap. Height chairs almost everywhere. Overall, a nice family resort, but could be improved upon. We won’t be returning
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with a toddler - lots of fun stuff on site.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I honestly can’t say enough amazing things about this hotel, the staff and our experience. This is our second time coming (5 years ago was the last time) with our kids now 11 and 7. Both were exceptional stays. Many of the dishes during our stay were comparable to Michelin star meals. Everyone went out of their way to provide thoughtful and meaningful moments. Staff remembered my name and my kids faces. They were always friendly and welcoming. This is truly a luxury vacation, and was a discount for what I paid with respect to the quality and service I received. The kids have proclaimed our next vacation is here. I’m on board with it;)
Stayed 7 nights in Jan 2025

10/10 Excellent

Alexa Jade Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best resort we have ever stayed at near Cancun. The staff was attentive and quick with every request. There were various activities for kids/teens to keep busy. The only thing I would change is to have more inclusive activities, while there were lots of adults only activities and kids/teen activities there were not many activities to do together as a family. For example, the pool volleyball was adults only, and when our nearly 16 year old son wanted to join he couldn't. Which is fine, but we never got the option to play pool volleyball on the family pool side. It seems like the fun activities were reserved for adults only. Other than that, the resort was absolutely amazing, and we would definitely stay there again.
Stayed 4 nights in Jan 2025

10/10 Excellent

NARMIN

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the finest playa mujeres from 1/4/25-1/11/25 and absolutely loved every minute of it. The place was clean, safe, the staff including the waiters at all the dinning places, the cleaning staff, the staff at the beach, by the pool, each one of them was extremely kind, helpful, respectful and worked with a smile of their face. The only thing we would have liked would have been heated pools and hotter jaccuzzis. We will definetely be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

JODI, Maple Grove

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort, yet still fun for the guests that don’t have children.
Stayed 5 nights in Jan 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Antonios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with very friendly staff that is always happy to help and provide service. Lots of dining options, with really good food, without the long lines and wait times that often plague all-inclusive resorts. Great bars and service as well. Beautiful beach with lots of sunbeds and shade. Our little one loved the activities at the Kids club and the staff was very friendly and accomodating. Overall one of the best hotels we have stayed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brent Wesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort, staff and amenities was awesome. Exactly what we wanted and met and exceeded our expectations. Food and cocktails were luxuary. Kids amenities and kids water parks were amazing. The staff was exceptional. Night time entertainment was excellent as well. Highly recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Savita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bugs and waiting time for the restaurants it was a great resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karim Abdulaziz Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly courteous and went out of their way to be helpful and pleasant.
Stayed 7 nights in Jan 2025