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We spent 4 days with my wife and two kids, the hotel has all the possible activities for the family: beach, pool, water slides and have a great indoor facility with bowling, trampolines and others. My kids loved it. Food was great, they have many options and great quality. We didn’t drink that much but they offer great variety of liquor. I’ll definitely come back again, first time on this hotel chain. Rooms are outdated but it looks like they are going to start some renovations. I had the VIP access but nobody told me so not sure what we’ve missed
Felipe
2025 年 1 月に 3 泊滞在
8/10 (良い)
edgar
カップルで旅行
2025 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Todo excelente, excepto en la habitación teníamos que estar adivinando cómo prender y apagar las luces.
edgar
2025 年 1 月に 2 泊滞在
4/10 (不満)
Douglas
家族旅行
2025 年 1 月 5 日
気になった点 : 施設のコンディションと設備
Stayed here 8 years ago, loved it. EXTREMELY disappointed this time. Place is completely run down, mold in the air vents in restaurants. WORST part is the restaurant reservation “system”. Stayed in MANY all inclusive in Mayan Riviera and this is a joke. Going to send a formal letter to the CEO of Hard Rock, not that it’ll help but he should know. Apparently one in Cancun is quite nice.
Douglas
2024 年 12 月に 7 泊滞在
8/10 (良い)
Katrina
小さなお子様連れの家族旅行
2025 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel. So many things to do with kids. The beach is THE BEST! The food was good, many options. The water park had a lot of closed slides which was a bummer! Enjoyed the kids area with rock climbing, obstacle course, bowling and trampolines.
Katrina
2024 年 12 月に 6 泊滞在
10/10 (非常に良い)
Alejandra
2025 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alejandra
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
brad
2024 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was always ready to take care of anything needed. The staff was always updating and cleaning. Every activity outside the resort went smoothly as well.
brad
2024 年 12 月に 5 泊滞在
8/10 (良い)
Ashley
家族旅行
2024 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
Ashley
2024 年 12 月に 5 泊滞在
10/10 (非常に良い)
Victoria Leigh
家族旅行
2024 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time had by all!
Victoria Leigh
2024 年 12 月に 5 泊滞在
10/10 (非常に良い)
Jigar
家族旅行, 小さなお子様連れの家族旅行
2024 年 12 月 29 日
良かった点 : 設備とサービス
Great for family with kids … lots to do around the property
Jigar
2024 年 12 月に 4 泊滞在
10/10 (非常に良い)
John、Pelham
2024 年 12 月 19 日
John
2024 年 11 月に 5 泊滞在
8/10 (良い)
Francisco、ciudad de méxico
2024 年 12 月 18 日
Francisco
2024 年 11 月に 5 泊滞在
10/10 (非常に良い)
Wilberth
2024 年 12 月 16 日
良かった点 : 清潔度
Wilberth
2024 年 12 月に 2 泊滞在
8/10 (良い)
Natercia、Union
カップルで旅行
2024 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property is beautifull , need aome renovatio, but overwall we love it
Natercia
2024 年 12 月に 4 泊滞在
4/10 (不満)
Claudia
2024 年 12 月 14 日
Claudia
2024 年 11 月に 7 泊滞在
10/10 (非常に良い)
Rodrigo
家族旅行
2024 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo excelente
Rodrigo
2024 年 12 月に 3 泊滞在
10/10 (非常に良い)
Baljit
2024 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Baljit
2024 年 11 月に 5 泊滞在
10/10 (非常に良い)
Ashley
小さなお子様連れの家族旅行, グループ旅行
2024 年 11 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour.
We had an amazing time.
Ashley
2024 年 11 月に 9 泊滞在
10/10 (非常に良い)
Gerardo Moisés Loyo
カップルで旅行
2024 年 11 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bonito
Gerardo Moisés Loyo
2024 年 11 月に 2 泊滞在
10/10 (非常に良い)
Juan Carlos
小さなお子様連れの家族旅行
2024 年 11 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
Juan Carlos
2024 年 11 月に 3 泊滞在
8/10 (良い)
Luis
2024 年 11 月 18 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Términos generales falta mantenimiento y la limpieza es superficial
Luis
2024 年 11 月に 3 泊滞在
6/10 (普通)
Thufiqur
カップルで旅行
2024 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very upsetting that we didn’t get to use any of the resort credit we had for $200 per night stay. We stayed 4 nights and no one was clear on how we could have used them.