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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Relax by the ocean with all your needs met: enjoy poolside drinks to kayaking adventures and beach massages for ultimate relaxation.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkelling
5 restaurants, breakfast, lunch, dinner served; international cuisine
Free minibar, in-room safe, individually decorated
3 outdoor pools, pool loungers
Property amenity

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • 24/7 front desk
  • Housekeeping
The price is HK$3,333
HK$3,333 total
includes taxes & fees
20 Feb - 21 Feb

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 750 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 753 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 790 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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On private beach
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7.8 out of 10, Good, 280 reviews
The price is HK$3,928
HK$3,928 total
includes taxes & fees
25 Feb - 26 Feb
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About the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk
  • Mr. Sancho's Beach Club - 13 min walk
  • Playa Mia Grand Beach and Water Park - 15 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive
  • Chankanaab National Park - 5 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Luxury all-inclusive property near Paradise Beach
Near Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park, Secrets Aura Cozumel - Adults Only - All Inclusive provides a swim-up bar, a beach bar and a poolside bar. With a beachfront location, beachfront dining and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body treatment or a facial at Secrets Spa by Pevonia, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the health club; other things to do include scuba diving, windsurfing and sailing. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also find perks such as:
  • 3 outdoor pools with sunloungers and a swim-up bar
  • Free self-parking and valet parking
  • Free bike hire, 2 outdoor tennis courts and express check-out
  • Express check-in, multilingual staff and a banquet hall
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 266 individually furnished rooms feature comforts, such as air conditioning and separate sitting areas, in addition to perks, such as free stocked minibars and bathrobes. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • HDTVs with premium channels
  • Separate sitting areas, LED light bulbs and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • Windows
  • Barefoot Grill
  • Oceana
  • Bordeaux
  • Gohan

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/games room
  • Boat tours
  • Fishing
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Private picnics
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Pool sunloungers

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Aura Cozumel All Inclusive
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura
Aura Cozumel Grand Hotel Cozumel
Cozumel Wyndham
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel Inclusiv
Secrets Aura Cozumel
Secrets Aura Cozumel Adults Only
Secrets Aura Cozumel All Inclusive
Secrets Aura Cozumel Optional All Inclusive
Secrets Aura Cozumel Adults Only All Inclusive
Secrets Aura Cozumel All Inclusive Adults Only
Secrets Aura Cozumel - Adults Only - All Inclusive Cozumel

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of 31 Jan 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on 20 Feb 2025 start from HK$3,332.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Aura Cozumel - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkelling, kayaking, cycling and more.

Where is Secrets Aura Cozumel - Adults Only - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mile (2 km).

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 310 out of 1154 reviews" "
Rating 8 - Good. 246 out of 1154 reviews" "
Rating 6 - Okay. 276 out of 1154 reviews" "
Rating 4 - Poor. 172 out of 1154 reviews" "
Rating 2 - Terrible. 150 out of 1154 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Colette Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited hot water. No entertain during day at pool. Also have been several times and continues to decline.
Stayed 5 nights in Jan 2025

8/10 Good

James Phildrick

Liked: Cleanliness, staff & service
The distinction between guest and preferred guest limited places to eat for breakfast and lunch. Which led to lines at dining areas and long walks to where you could eat. The staff was outstanding being helpful and responsive to needs and any issues. Plus they were friendly!
Stayed 6 nights in Jan 2025

4/10 Poor

Michele

Travelled with partner
Disliked: Staff & service, amenities
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
Stayed 5 nights in Jan 2025

10/10 Excellent

Nishieka Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Vau

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older resort but very clean and rooms have been remodeled. Great accommodations for the cost. We have stayed many times.
Stayed 4 nights in Jan 2025

2/10 Terrible

LeeAnn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start… the safe was broken, the sliding door to patio lock was broken, no lighting by desk, should have lounge chairs on balcony (swim up), pools should be heated, no hot tubs? Smoking area was disgusting- obviously neglected- ashtrays never cleaned, garbage everywhere- I felt like a 3rd class citizen!! I asked for white wine instead of the red that was in our room - never got it. More blankets and pillows , face cloths and towels would be nice. Need more than one trash can in the room. Need bigger counter space in bathroom- hardly anywhere to put toiletries. No dresser- for draws. The fact that we never received a proper check in because all you’re interested in is “selling timeshares “. We were bombarded by Claudia immediately “selling” us spa treatments instead of just giving us our key so we could get to our room after 18 hours of traveling to get there!! We came to a Hyatt to vacation and not do business!! Very disingenuous greeting! Bad first impression to say the least. Service at restaurant (Windows) first night was S L O W!! Portions were null. So much divisiveness between those paying more to be “preferred” this is pathetic. I’m paying to stay at an all inclusive 5 star resort for a reason and yet felt banned from everything nearby. Restaurants, pools, lounge chairs etc. Pool music was terrible- felt like I was listening to porn music all day!!! Play something lively and classy!! How about being able to slide down the slides by your swim up balcony?
Stayed 4 nights in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
There was some good food options not much to do besides the pools or ocean but the staff was amazing!
Stayed 7 nights in Jan 2025

10/10 Excellent

Stefan, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ancdefgj
Stayed 5 nights in Jan 2025

10/10 Excellent

Robert Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Robert

Travelled with partner
Property could use an update.
Stayed 2 nights in Jan 2025

6/10 Okay

Yvette

Travelled with partner
Liked: Staff & service
It was a bit quiet for a young couple like us. It’s more for older people I would say, there wasn’t a lot of entertainment which I would’ve liked. But nice staff and great hospitality
Stayed 5 nights in Dec 2024

4/10 Poor

Randall, Brookings

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities
The preferred section is very dated and needs to be renovated. The food was very average. The location is great! Beach was very nice. Staff was attentive and friendly.
Stayed 5 nights in Dec 2024

6/10 Okay

Heather

Stayed 6 nights in Dec 2024

4/10 Poor

Stephen Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
Most of the staff was nice, a few were not, room service was subpar and a very limited menu, we most like won’t stay at that resort ever again
Stayed 4 nights in Dec 2024

8/10 Good

Leah Elaine

Travelled with partner
Liked: Staff & service, amenities
We really enjoyed our stay here. I was a little nervous from some of the reviews, but our room was amazing. We did the junior suite ocean view. Our room ended up having a leak and they switched our rooms and both rooms were great. The food was pretty good. We loved our excursions and especially our one with Tiger in Cozumel. Definitely ask about it, if you go. This resort is a little outdated in some places, but it was relaxing and overall a great time.
Stayed 6 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is quite and I love that it is right on the beach. The food and activities are very disappointing at this resort. Some of the restaurants are great, but each buffet was terrible.
Stayed 5 nights in Dec 2024

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful and in the process of being updated. Unfortunately we had an older room and the musty smell was horrible. The staff were amazing every single day! They need more options for grab and go food around the pools.
Stayed 7 nights in Dec 2024

8/10 Good

Bobb

Stayed 8 nights in Dec 2024

6/10 Okay

jarrod

Stayed 6 nights in Dec 2024

6/10 Okay

Amy L

Liked: Staff & service
Our room was so run down!! We were with a group of 50 for a wedding. Everyone else’s rooms were new and much nicer. We were told we got upgraded to a swim out suite, but when we finally got to our room (after waiting from 3:00 - 7:00 pm and being told 15 more mins repeatedly), we were appalled at how bad the room was. It was in terrible shape - too much to even go into details. I saw other people’s rooms a few days later and should have demanded the room we originally booked which was Preferred Club Pool View. By then though, my husband was terribly sick with what we suspect was food poisoning so moving wasn’t an option. Up to that point, he had only eaten at Secrets for 3 days. The food was not very good at all and we are not picky eaters. We all went to Dreams to eat any chance we got or walked across the street to a taco shack… which was the best food we had the whole trip! Had we not been there with 50 friends, this trip would have been a complete disappointment and waste of money. We stayed at another Secrets 2 years ago and it was nicer. This Secrets needs some major renovations and repairs in various areas of the resort. One of our friends got stuck in an elevator… twice! Loved the staff - great people, but this is not a 4 or 5 start resort. If you already booked, make sure you are preferred so you can eat at Dreams and definitely go across the street. It’s fantastic!!
Stayed 5 nights in Dec 2024

6/10 Okay

Mark Anthony

Travelled with partner
Liked: Cleanliness
Very disappointed in several aspects of this resort. We had to evacuate our room due to sewer gas. We were switched to a nice room but were offered nothing for our inconvenience. Antonio the manager was sub par in handling this issue. At the very least they could have comped our massages. They called the next night to see if we wanted to switch rooms again. We were checking out the next day so we told them we had already switched rooms. When we checked out they said that they had offered us a beach front room. This was not the case and as we were leaving the next day and it was already dark outside so this was too little, too late. Ever since Secrets has standardized their restaurants the food has been terrible. Same fatty steak with no sear was offered at three of the restaurants with the same brown gravy. Shrimp appeared to have been cooked three days prior. Very disappointed. The best food was down the beach at a sister resort Mexican Buffet!! We stay at all inclusives 2-3 times a year and we will not go back to the Secrets brand ever again. So many better places to spend your hard earned dollars. This property has a wonderful beach area.
Stayed 5 nights in Nov 2024

4/10 Poor

Amanda S

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024