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International Orders Policies

International shipping restrictions 

In some instances, international packages may be delayed by our carriers for a variety of reasons, including pandemic restrictions, weather, natural disasters, and conditions beyond their control. Some international orders may experience occasional to severe shipping delays.

USPS has suspended its International Service Guarantee to some countries. Effective November 29, 2024, USPS has suspended shipments to Canada, and therefore we can now only ship to Canada via UPS or FedEx. For additional information on USPS global service disruptions, please click here. 

Currently we are not shipping any orders to Ukraine, Russia, and Belarus.

 

Shipment methods, tracking, and delivery times

For orders outside the United States, we ship by UPS Worldwide Expedited, FedEx International Priority, FedEx International Economy, USPS Priority Mail International, and USPS First-Class Package International.

Not all international orders can ship by all of the methods we use. After you have added items to your cart, when you select your country, state, region, province, and postal code, the shipping methods that are typically available and the cost of each will be shown. However, all countries have package size and weight limitations. Even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you chose. If your order cannot ship to your location by the way you selected, we will contact you and advise you what shipping methods, if any, are available and the cost to ship by those methods.

If a tracking number is available for your order, we will provide that tracking number to you when your order ships.

With USPS international shipping methods, tracking within the destination country may not be available. Please select UPS/FedEx International Shipping for accurate tracking within the destination country. Understand that UPS/FedEx international shipping methods may require you to pay additional duties, taxes, and import fees.

 

Approximate delivery times for the shipping methods we use

The approximate delivery times for the international shipping methods we use are set out below. However, due to circumstancfes beyond our control, we cannot guarantee these delivery times.

  • UPS/FedEx International Shipping: 3 - 6 business days 
    • Orders will ship via UPS/FedEx based on the best shipping method and the destination country
  • USPS Priority Mail International: 6 - 30 business days
  • USPS First-Class Package International: Varies by destination

 

Shipment costs

For all orders shipping outside the United States, the shipping cost for your order, for each method available, will be shown during checkout. However, as explained above, even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you selected. If your order cannot ship to your location by the method you selected, we will contact you and advise you what methods, if any, are available and the cost to ship by those methods.

We reserve the right to change the amount of shipping applied to any international order. If we change the amount of the shipping charge that would apply to your order, we will contact you and request your approval of the shipping charge. We will promptly cancel your order and void your payment authorization if you do not approve the new shipping charge.

 

Duties, taxes, and import fees

We do not collect duties, taxes, or import fees that may be imposed upon receipt. On all international orders delivered outside the United States, the purchaser is responsible for any taxes, duties, or import fees that may be charged upon receipt.

Because we do not collect duties, taxes, or import fees, you may be charged those expenses when your order is ready for delivery in your country.

We are required to declare the actual value of all international orders on the shipment documents.

 

Payment methods accepted

Canada

For orders shipped outside the United States or Canada, we accept payment by PayPal, Venmo, and Apple Pay. We also accept payment by credit card if we can verify that credit card. If we cannot verify that credit card, we will accept the alternate payment methods. On certain orders to Canada, we may require payment by PayPal or Apple Pay. If we do, we will promptly contact you.

 

All other countries

For orders shipped outside the United States or Canada, we accept payment by PayPal, Venmo, and Apple Pay. As with all orders, we reserve the right to decline to ship any international order regardless of whether we obtain verification of the payment method.

 

Additional information

We reserve the right to decline to fulfill any international order. If we elect not to fulfill the order, we will promptly cancel your order and void your payment authorization.

FishUSA is not responsible for any damage or loss that occurs to merchandise after a package is delivered to a freight forwarder. We will not provide a replacement or refund for any shipment that is taken out of the United States by a freight forwarder. If you are having your order delivered to a freight forwarder and any items arrived damaged or missing at the freight forwarder, you should instruct the freight forward to to refuse the delivery.

FishUSA and all United States retailers are no longer permitted to ship any Shimano, G. Loomis, or Penn products outside of the United States.

If you have additional questions about international orders, please Email us. You may also call us during our regular Customer Service hours at +1-814-459-7800. From the US or Canada, call us toll-free at 1-800-922-1219.