The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they do not want to receive most telemarketing sales calls and robocalls. If a consumer receives a call that violates the Do Not Call rules or the FTC’s Robocall Rule, the call can be reported to the FTC. The FTC and its law enforcement partners use Do Not Call complaints to spot trends and enforce the law. Companies that offer call-blocking solutions also use the data to help identify phone numbers to block.
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During fiscal year 2020, the FTC received over 3.9 million Do Not Call complaints and the Registry included over 241 million active registrations. The National Do Not Call Registry Data Book contains aggregate data about phone numbers on the Registry, telemarketers and sellers accessing the Registry, and Do Not Call complaints by complaint topic and type (i.e., robocall or live caller). This year, Do Not Call data are also available online in an interactive format, with updates provided quarterly.
- Interactive data dashboards, with charts, data, and maps (Tableau Public)
- National Do Not Call Registry Data Book for Fiscal Year 2020 (PDF, 3.4 MB)
- Data Files (Zip archive, CSV files; 90 KB)
Do Not Call complaint data are based on unverified complaints filed by consumers. The data are not based on a consumer survey. Complaints older than five years are purged biannually.
For more information about the National Do Not Call Registry, visit donotcall.gov. Law enforcement personnel may access the Registry by joining Sentinel at Register.ConsumerSentinel.gov.
For More Information
- FTC Releases FY 2020 National Do Not Call Registry Data Book (press release, October 27, 2020)
- Register a Phone Number
- File a Do Not Call Complaint