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484 pages, Mass Market Paperback
First published June 1, 1994
"Hello, this is Los Angeles Police Department Assistant Chief Irvin Irving's office, Lieutenant Hans Rollenberger speaking, how can I help you?"LOL
Bosch figured Hans Off must be expecting Irving himself to call in and therefore trotted out the full-count official telephone greeting that was in the officer's manual but was roundly ignored by most of the people who answered phones in the department.
Bosch hung up without saying anything and redialed so the lieutenant could go through the whole spiel again.