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Frequently Asked Questions

How long will the 11" Latex Balloons last when inflated?

The majority of my balloons are from the brand Qualatex. They suggest that the 11" latex balloons will generally last about 12-20 hours when inflated with helium depending upon atmospheric conditions. I typically recommend that my clients inflate their balloons as close to their event start time as possible or no more than 2-3 hours beforehand to get the most out of their balloons.

What if one of my balloons has a defect?

I personally inspect each balloon I receive from the manufacturer by hand before I package it up to be shipped out to you. I only use the highest quality balloons that are professional grade and made right here in the USA. Not all defects can be seen until a balloon is inflated, but I do include an extra balloon with each set as a backup for you just in case anything should happen. Please convo me if you have any trouble or questions with your order and I will do my best to assist you.

Custom and personalized orders

I would love the opportunity to customize an order for you! I can put many colors and quantities together, even if you don't see the exact style or color currently listed in my shop, please don't hesitate to contact me with your requests and I will do my best to serve you!

What are "layered" balloons?

Layered balloons are essentially two balloons in one. This double-stuffing technique created by Qualatex allows an unlimited number of custom & unique colors to be created. Layered balloons will already come pre-stuffed & ready to inflate. Just inflate the balloons using the inside balloon tail (the outer layer balloon will inflate naturally as the inner layer is inflated). To secure the air or helium inside the balloon, only the inside tail needs to be tied. Secure ribbon around both tails & your done! If you want the balloons to float, it is recommended that you use professional grade helium & fill to the full 11" size for best results, although cannot be guaranteed due to other potential circumstances such as weather & improper handling

How long will it take to receive my order?

All orders are processed within 1-3 days of being received unless otherwise stated within the listing, your receipt or private convo. If you need your order by a certain date, please contact me BEFORE you place your order. Orders will be shipped out via the method you select and to the address you provide at checkout. Packages are picked up almost daily by USPS from my in-home studio. I can not change the shipping method or destination once it leaves my hands.

I received my latex balloons, but the colors look different than in the listing??

Latex balloons do look different when they are inflated compared to when they are deflated (for example: ivory looks yellow, dark green or blue looks black, etc). The balloons ship flat, therefore their colors are more saturated until they are filled with air or helium and the latex stretches out. If you are unsure about what you have received, please convo me and I'll be happy to assist you!

Custom and personalized orders

I take great pride in running my Esty shop and providing excellent customer service. If you are unhappy for any reason or have some concerns, please do not hesitate to contact me and I will do my best to assist you!

What shipping method should I select?

For domestic shipping, USPS offers three options:
1. First Class Shipping - estimated at 3-7 days for delivery
2. Priority Shipping- estimated at 2-3 days for delivery
3. Priority Express- estimated at 1-2 days for delivery (ONLY guaranteed option provided by USPS).

International shipping has similar options, but timeframes are longer. Please convo me with any questions regarding shipping options or to get a price quote.

I try to get all orders shipped out in a timely manner, however once they leave my hands, I cannot control where they go or how long they take to get to you. Only USPS can guarantee shipping based on which method you select. USPS can be contacted directly with any delivery concerns.

Do you accept returns?

I understand, things may happen out of our control. I do accept returns within 30 days of delivery of your order. Buyer is responsible for return shipping costs. Original shipping is not refundable. If you qualified for free shipping, the amount of original shipping cost will be deducted from your refund. If your order qualified for free shipping and you want to return part of your order, the free shipping qualification may be lost if it falls below the minimum threshold and may be deducted from your refund. Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition (item/s cannot be used or damaged). Custom orders do not qualify for a return due to their custom nature.