- After her time at Handy Car Rental, Shannon takes on a new career in Hamilton, Ontario.
- Shannon Ross is back at the Hamilton East Animal Shelter, and she's on a roll! The shelter is thriving, the employees are gelling, and Hamilton finally feels like home.
Motivated by her newest community outreach program (Gran-Paws), Shannon is ready to take HEAS to the next level, reaching out to major donors, corporate investors, and finding new ways to connect animals and people. The only snag is her newest board member, Tonya, a corporate go-getter recently back from maternity leave who seems to be grooming Joy to take Shannon's place.
As Shannon deftly balances the triumphs and challenges of her professional life, it's her personal life that's about to be turned upside down by the arrival of Travis, an abrasive and handsome new neighbour. The two immediately start fighting like, well, cats and dogs. However, underneath the incessant bickering lies a simmering, unspoken attraction. But when Shannon finds out that Travis has a secret... could their romance end before it even begins?
Meanwhile, Joy finds herself coming face-to-face with the possibility of her first serious romance while Kristian's feelings for Lara are put on the backburner for a "moment." As his emotions simmer, Kristian must finally figure out if his job as Acting Animal Care Manager at HEAS is ever going to be more than temporary. Nikki is inspired to start a side-hustle, which just might be the most responsible thing she's ever done, if she can commit to playing by the rules. Amidst all the drama, Paul pursues a life-long dream, Lara questions her professional trajectory, and Liam finds new and unexpected love after a break-up.
Despite all the hurdles and hiccups, there's no place Shannon and her staff at Hamilton East Animal Shelter would rather be.
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