Privacy Policy

This Privacy Policy explains how we use the personal information that Index Ventures collects or generates both in relation to this website and our products and services from residents of the European Economic Area (“EEA”) and United Kingdom. If you are not a resident of the EEA or United Kingdom, please see our other Privacy Policy here.

1. Background

1.1 — Index Ventures (UK) LLP with its registered office at 5–8 Lower John Street, London W1F 9DY and other companies in the Index Ventures group collect and use certain Personal Data. Index Ventures is responsible for ensuring that it uses that Personal Data in compliance with data protection laws.

1.2 — At Index Ventures we respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs the handling of Personal Data by Index Ventures in the course of carrying on commercial activities.

1.3 — We use the following definitions in this Privacy Policy: “Index Ventures” “we” or “us” means Index Ventures (UK) LLP and other companies in the Index Ventures group.

“Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information, which is in the possession of, or is likely to come into the possession of, Index Ventures (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Index Ventures or any other person in respect of an individual.

2. The products and services we provide.

2.1 — This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:

Information we receive through our websites ("Index Ventures Websites"); and
Information we receive through or in connection with the provision of our products and services ("Services").

3. The types of Personal Data we collect.

Many of the Services offered by Index Ventures require us to obtain Personal Data about you to perform the services we have been engaged to provide. In relation to each of the Services described at paragraph 2.1 above, we will collect and process the following Personal Data about you:

Information that you provide to Index Ventures. This includes information about you that you provide to us. The nature of the Services you are requesting will determine the kind of Personal Data we might ask for, though such information may include (by way of a non-exhaustive list):
- Basic Personal Data (such as first name; family name; position in the company; company name; company email address; business phone number; business address; city; postcode; country of residence, nationality);
- Other Personal Data (such as education and employment history; references; ID documentation)
- Any information that you choose to share with us (whether through our websites or otherwise) which may be considered Personal Data;
Information that we collect or generate about you. This includes (by way of a non-exhaustive list):
- Information about the Services which you have purchased and our interactions with you;
- Information we are required to collect in order to comply with our legal, regulatory and compliance obligations;
- When you visit Index Ventures Websites, cookies are used to collect technical information about the services that you use, and how you use them. For more information on the cookies used by Index Ventures please see our Cookie Notice.
Anonymized data:
- In addition to the categories of Personal Data described above, Index Ventures will also process further anonymized information and data that is not processed by reference to a specific individual.

4. How we use your information.

4.1 — Your Personal Data may be stored and processed by us in the following ways and for the following purposes:

For ongoing review and improvement of the information provided on or operation and security of Index Ventures Websites;
To assess your application for our Services, where applicable;
To set you up as a customer;
To provide you with our Services
To understand feedback on our Services and to help provide more information on the use of those products and services quickly and easily;
To communicate with you to provide you with services or information about Index Ventures and our products and services;
To understand your needs and interests;
For the management and administration of our business;
To comply with and to assess compliance with applicable laws, rules and regulations, and internal policies and procedures;
For the administration and maintenance of databases storing Personal Data; and / or
We may process business communications traffic data sent and received by us for the purposes of evaluating our existing or prospective business relationship.

4.2 — However we use Personal Data we make sure that the usage complies with law and the law allows us and requires us to use Personal Data for a variety of reasons. These include where:

We need to do so in order to perform our contractual obligations with our customers;
We have obtained your consent;
We have legal and regulatory obligations that we have to discharge;
We may need to do so to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
The use of your Personal Data as described is necessary for our legitimate business interests, such as:
- Allowing us to effectively and efficiently manage and administer the operation of our business;
- Conducting market research or business analysis;
- Maintaining compliance with internal policies and procedures; and
- Promoting our business or Index Ventures Services.

4.3 — We will take steps to ensure that the Personal Data is accessed only by employees of Index Ventures that have a need to do so for the purposes described in this Privacy Policy.

4.4 — Data that is Not Personal Data: We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and/or the Index Ventures Website, and promote our business, provided that we will not share such data in a manner that could identify you.

5. Disclosure of your information to third parties.

5.1 — We may share your Personal Data within the Index Ventures group of companies for the purposes described above

5.2 — We may also share your Personal Data outside of the Index Ventures group for the following purposes:

With our business partners. For example, this could include intermediaries that introduced you to us or through whom you purchased our Services. Personal Data will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation;
With third party agents and contractors for the purposes of providing services to us (for example, Index Ventures’ accountants, professional advisors, IT and communications providers and debt collectors). These third parties will be subject to appropriate data protection obligations and they will only use your Personal Data as described in this Privacy Policy;
To the extent required by law, for example if we are under a duty to disclose your Personal Data to comply with any legal obligation (including, without limitation, to comply with tax reporting requirements and disclosures to regulators), or to establish, exercise or defend our legal rights;
If we sell our business or assets, in which case we may need to disclose your Personal Data to the prospective buyer for due diligence purposes; and
If we are acquired by a third party, in which case the Personal Data held by us about you will be disclosed to the third party buyer.

6. International transfers of personal data.

6.1 — Index Ventures is a global business. Our operations are spread around the world. As a result, we collect and transfer Personal Data on a global basis. That means that we may transfer your Personal Data to locations outside of your country.

6.2 — Where we transfer your Personal Data to another country outside the EEA or UK (as applicable), we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of Europe or UK (as applicable), for example, this may be done in one of the following ways:

The country that we send the data to might be approved by the European Commission or UK Government (as applicable) as offering an adequate level of protection for Personal Data;
The recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission or UK Government (as applicable), obliging them to protect your Personal Data; or
In other circumstances the law may permit us to otherwise transfer your Personal Data outside Europe.

6.3 — You can obtain more details of the protection given to your Personal Data when it is transferred outside the EEA or the UK (including a copy of the standard data protection clauses which we have entered with recipients of your Personal Data) by contacting us as described in paragraph 11 below.

7. How we safeguard your information.

7.1 — We have extensive controls in place to maintain the security of our information and information systems. The information that we handle is protected with safeguards appropriate to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed, or stored is limited to authorised employees.

7.2 — As a condition of employment, Index Ventures employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to it to perform their roles. Unauthorised use or disclosure of confidential client information by an Index Ventures employee is prohibited and may result in disciplinary measures.

8. How long we keep your personal data.

8.1 — How long we will hold your Personal Data for will vary and will be determined by the following criteria:

The purpose for which we are using it – Index Ventures will need to keep the data for as long as is necessary for that purpose; and
Legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal Data.

9. Your rights.

9.1 — In all the above cases in which we collect, use, or store your Personal Data, you may have the following rights and, in most cases, you can exercise them free of charge. These rights include:

The right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you;
The right to withdraw your consent to the processing of your Personal Data at any time. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason for doing so. For example, we may need to retain Personal Data to comply with a legal obligation;
In some circumstances, the right to receive some Personal Data in a structured, commonly used, and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to Personal Data which you have provided directly to Index Ventures;
The right to request that we rectify your Personal Data if it is inaccurate or incomplete;
The right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are legally entitled to retain it;
The right to object to, or request that we restrict, our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Data but we are legally entitled to refuse that request; and
The right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.

9.2 — You can exercise your rights by contacting us using the details listed in paragraph 11 below.

10. Designated representative.

10.1 — Index Ventures (UK) LLP’s registered office may be contacted using the following contact information:
Index Ventures (UK) LLP, 5–8 Lower John Street, London W1F 9DY

[email protected]

11. Questions and concerns.

11.1 — If you have any questions or concerns about Index Ventures’ handling of your Personal Data, or about this Policy, please contact the Data Protection Team using the following contact information:
Index Ventures (UK) LLP, 5–8 Lower John Street, London W1F 9DY