Complaints, appeals & fraud
Learn how to file a complaint against your insurer or appeal a health care denial. You should also report fraud if you know of someone defrauding their insurer.
Use this tool to find helpful information about insurance agents, agencies, and the companies they work with.
We'll send your complaint to the insurer or agent and ask for a response. If we can't help you because of jurisdiction, we'll refer you to someone who can.
Let us know if you suspect someone trying to cheat an agent or insurance company in Washington.
Our team of experts are here to answer your questions about insurance and help you understand your rights.
Log in and check the status of a complaint you’ve filed.
Get help
Consumer Advocacy
Call: 800-562-6900 (8:30 a.m. to 4:30 p.m., Monday - Friday)
Form: Ask an insurance expert
Quick tip
You should file a complaint if you think an insurer or agent has violated the law or treated you or your claim unfairly.
You should report fraud if you believe a person is trying to cheat or commit fraud against an insurer or agent.