Already a JioFiber user?

Recharge your JioFiber connection with a prepaid plan as per duration.

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Always at pace with your digital needs

FAQ

The MyJio app and Jio.com give you handy ways to track the status of a Service Requests you have raised.
Using MyJio app:

Sign In to MyJio app
Tap on menu tab and select 'Jio Care' option
Tap on Track Request, the list of all your Service Requests and their status will be available

Using Jio.com:

Login with OTP.
Select the 'Service Request' option from profile dropdown.
The list of all your Service Requests and their status will be available.

Once JioFiber customers make a recharge to activate a plan, they can follow these three simple steps to activate an Amazon Prime membership:

On plan activation, customer will get an SMS from Jio with message/link details that leads to the download of the MyJio app
Customer will be required to install MyJio app on his/her Mobile and click on the 'Activate Now' on Amazon Prime banner on the app homepage.
Login to Amazon through the link provided to activate Amazon Prime membership with an existing Amazon account or by creating a new Amazon account. After that, your Amazon Prime membership will be get activated instantly.
Use the same credentials to log in to Amazon Prime Video on the JioFiber Set-top Box to enjoy watching the latest content.

Moving to your new home?

You can now transfer your JioFiber connection by submitting a request online through MyJio App or through our www.jio.com/fiber. Follow the steps mentioned below to check JioFiber service availability at your new location and place the request.

Use any of our convenient channels to raise a relocation request.

Through MyJio App

Log in to MyJio App with your JioFiber Account.
Tap on Menu and select 'Profile & Settings'.
Tap on 'Relocate JioFiber' under “Service Settings”
To check availability, enter your Address and tap on 'Proceed'. You can enter your address either manually or automatically by tapping “Use my Current Location”
If Services are available at New Location, you will be prompted to Upload the required documents. Upload your documents (Proof of Identity & Proof of Address) and select the preferred time for installation and then submit your Relocation Request.

Through our website www.jio.com

Visit www.jio.com/fiber and select “Sign In”
Go to JioFiber & log in using OTP.
Click on “Settings” icon on top right corner.
Select 'Others' & click on 'Relocate JioFiber'
To check availability, enter your Address and tap on “Proceed”. You can enter your address either manually or automatically by tapping “Use my Current Location”
If Services are available at New Location, you will be promoted to Upload the required documents. Upload your documents (Proof of Identity & Proof of Address) and select preferred time for installation and then submit your Relocation Request.

Please Note - On successful validation of your documents, our engineer will visit your new location at your preferred time. We request you carry your existing JioFiber devices and accessories and hand them over to our service engineer for completing installation at your new address. To track relocation requests click on https://www.jio.com/selfcare/track-order/auth

Important Points to Remember while uploading Documents for Relocation

Clear Images to be uploaded with both back & front page of the document.
Document format should be PDF and file size should be lesser than 2 MB
The file should not be password protected
The name on Document (Proof Of Identity/Proof Of Address) should be the same as the name of the JioFiber account holder.

Unlimited data with JioFiber Prepaid plans

Connected living made delightful with JioFiber Prepaid plans. As you enjoy superfast internet with symmetrical upload and download speeds, unlimited data and longer validity make it all the more exciting.

Simply, recharge with JioFiber Prepaid plans that best meet your digital needs as per data usage, top-up amount or validity and make truly unlimited calls. You can also select from our most popular recharges and save more with annual recharge plans.

What’s more, users with Jio Set-top Box also get FREE subscriptions to top OTT apps on selected plans.