30-Day, Money-Back Satisfaction Guarantee

Shop with confidence! You can’t make a bad decision when you buy from Jon-Don!

We work hard to make sure you get the right products and equipment to tackle your toughest jobs. In the event that you are not satisfied with your purchase, for any reason, you can return the item within 30 days of receipt for a full refund or exchange. *

* Some exclusions apply, please see details below.

Returning Products Is Easy!

1. Gather the item(s) along with the original contents and packaging.
   Items must be in like-new condition along with all with all the original contents, accessories, manuals, and packing materials.
   
   
2. Call 800-400-9473 to request a Return Merchandise Authorization (RMA).
   All product returns must be authorized by Jon-Don in advance. Unauthorized returns will be refused.
   
   
3. Send the item(s) back to Jon-Don!
   Once an RMA is issued, if eligible, you will receive an email with a UPS shipping label. Affix the label to the outside of the box and bring it to your nearest UPS drop-off location. Items can also be brought to your nearest Jon-Don branch.
   
   In the event that your return is not eligible for a UPS label, your Jon-Don representative will discuss shipping options with you. Customers are responsible for all shipping and handling charges and must ensure that the RMA number is legibly written on the outside of the shipping box.
   
   

Hazardous Material (HazMat) Returns

Hazmat items cannot be returned through any shipping method, including Air, Ground, or Ocean Freight. This is to prevent any potential hazards and ensure the safety of everyone involved.

HazMat items can only be returned in person through a Jon-Don branch. Please follow our return policy instructions to request an RMA before returning your item.

Once the returned product is received and inspected, a credit will be applied to your account for all proper, authorized returns.

Questions regarding your return? Call Customer Service at 800-400-9473.

Exclusions / Non-Returnable Merchandise

Weather Events Specific Return Policy - During Major Restoration Events, such as hurricanes, floods, freeze events, or forest fires, all sales of restoration equipment are final; returns will not be accepted, regardless of condition. This includes, but is not limited to, dehumidifiers, portable heaters, air movers, air scrubbers, meters, and flood extractors.

Restoration Equipment - Restoration environments can expose equipment to contaminants, such as mold, lead, and asbestos. As a result, returns of restoration equipment are only accepted within 30 days of receipt if the item is in its original, unopened packaging.

Special Order Items - We are often able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory; these items are considered "special orders." Custom or specially ordered products do not qualify for our 30-day satisfaction guarantee and are not eligible for return, regardless of condition. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement. Once placed, special orders cannot be canceled.

NON-STOCK Advertised Items -We are often able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory. These items are considered “non-stock advertised” or “drop ship.” These items do not qualify for our 30-day satisfaction guarantee and are not eligible for return, regardless of condition. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement. Once placed, orders for these items cannot be canceled.

Resinous Coatings / Epoxy - Resinous coatings or epoxy products are not eligible for return. Even if the container has never been opened, changes in temperature, product exposure, and improper handling can compromise product effectiveness and consistency. To ensure that our customers receive only the best quality products, Jon-Don cannot accept any returns of these products.

Leased/Financed Items - Leased or financed equipment and products are not eligible for return.

Clearance Merchandise - All sales are final for Clearance merchandise. These products are not eligible for return, regardless of condition.

Truck Mounts - Returns of truck mount units will only be accepted prior to installation in a vehicle.

Demo / Used Equipment

All demo/used equipment has been thoroughly evaluated by Jon-Don’s Service Team and restored to manufacturer specifications. Everything works like it should with all the proper parts and accessories. And if you don’t mind a few scratches and dings, you can get a great deal! All demo/used equipment is backed by our 30-day satisfaction guarantee along with a 90-day Used Equipment Warranty. If your equipment breaks down within the first 90 days, we’ll repair it for free.