I have an HP Pavilion Laptop and it's telling me the wireless needs to be turned on, but I can't find a button anywhere

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Customer: I have an HP Pavilion Laptop and it's telling me the wireless needs to be turned on, but I can't find a button anywhere on the computer to turn on the wireless connection. I have another Pavilion Laptop that is older and that one is connected and working fine. I also know where that wireless button is because I've had to turn it on before. But I can't find it on the new model.
Answered by Claws224 in 1 min 14 years ago
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Customer
pavilion dv6

Hi,

 

On the front left of your laptop you should see the wireless switch, When you find it you will need to slide it to the right and it should then light up in blue to indicate your wireless is now turned on.

 

graphic

 

Please let me know if you have any issues after that

 

Thanks

Eric

Customer
That switch does not exist on the dv6 where you say it is.
It's there on my dv2000.

Ok,

 

Can you flip the machine over and give me the full model number, It should be DV6-XXX

 

Thanks

Customer
dv6-1355dx

Ok,

 

Inthat case can you look on the top of the keyboard where the volume control is located and the wireless switch ( Actually a button) is just to the right of the volume control, if you can touch it it should then turn blue.

 

If it does not let me know as there is a known issue with the wireless on the DV6-13 series and the DV6-5 series which requires a small tweak of the BIOS if the switch does not work so please let me know

 

Thanks


Eric

Customer
You're right, I have a problem, because touching that arae of the keyboard where the wireless antenna is displayed, does not change it to blue.

Ok,

 

Is it currently lit up, and if it is can you tell me if the light is red or amber?

 

Thanks

Customer
amber

Ok,

 

Can you restart the machine and when it prompts you to press and F key to enter the BIOS (Setup) can you press it and allow your machine to load into the BIOS screen, When it opens can you choose the option to restore it to Default then save your changes and exit at which point the machine should then reboot and start windows.

 

When it comes up cna you tell me what color the wireless light is?

 

Thanks

Eric

Customer
I can't find what you're asking me to do. So I'll have to go elsewhere for help.

Ok,

 

In that case I will have this question closed for you

 

Thanks

Customer
This is in response to your e-mail over the weekend. This is the first time I've used this service and your suggestions did not help. The last one about going to BIOS and restoring default settings was not something I was comfortable doing. Although I did go to the BIOS screen I was unable to find default settings anyway. In addition, it was taking far too long communicating back and forth and waiting extended periods for answers.
I am not satisfied with what we tried to do and I am going to take the computer back to Best Buy for them to look at.
I was also under the impression that I do not ACCEPT until I'm satisfied and that's the reason I've not done so.

No problem,

 

I already put a close request in for this question so you should not be bothered

 

Thanks

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