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My "primary email" shows 2 unread messages. I cannot find them to "as read". Tried every wildcard search without joy.

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Customer: My "primary email" shows 2 unread messages. I cannot find them to mark "as read". Tried every wildcard search without joy. Suggestions?
Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: ***@******.***
Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: All of those. On my iPhone/iPad I see "2 unread", until it try's to download and sees none and reverts back to zero Then later it will see 2 unread again... "rinse and repeat".
Technician's Assistant: What troubleshooting have you tried?
Customer: I've searched for in:unread, any:unread... but I'm stuck. Suggestions?
Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: Just this issue.

Answered by Bing in 1 hour 6 years ago

Bing

CISM / CISSP / MCSD / MCSE

16,541 satisfied customers

Specialities include: Email Account Setup, Password Problems, Mail Client Support, Server Management Questions

Email technician: Bing

Can you please upload a screenshot of the issue, showing how the two emails look like and how you manage your emails? Thanks.

Customer

Can you provide an email address so I can attach the screenshots.

Email technician: Bing

Email communication between expert and customer belongs to premium services of the site, which needs an extra charge.

You may simply upload the file here using the "add file" link beside the SEND button. There is no cost for doing this.

Customer

1st shows 2 unread. 2nd shows results of search in:unread.

Email technician: Bing

Picture well received. Reviewing.

Email technician: Bing

Do you mean you want to know where the two unread emails are?

Customer

I can’t find them.

Email technician: Bing

You may simply put "in:unread" in search box for Primary category to list the unread emails only.

Email technician: Bing

Like what you did in screenshot 2. :)

Customer

As the 2nd shot shows, that shows NOTHING. So where are they? ��

Email technician: Bing

Let me test it with my iPad.

Customer

Thanks.

Email technician: Bing

The method is correct.

However, one more thing you can try: first go to All Mails fold, then try the "in:unread" in the search box and let me know if anything is different.

If you still can't the 2 unread messages, I would speculate it is a programming bug of Gmail for mobile webpages.

Please use a computer to do the same thing, it should be different then.

Let me know how it goes. Thanks.

Customer

No joy... same response on my PC. See iPad screenshot.

Email technician: Bing

This is a screenshot on your iPad. Do you really mean the same thing on your PC?

Customer

I've tried it previously with the same (unfound) result. Old Windows 7, and I tried Chrome, FireFox, and Internet Exploder. My mailbox has 2 unread and un-findable emails. What should I do?

Email technician: Bing

I think a remote assistance session is required, so I can troubleshooting directly on your computer to find out why.

If you agree to do that, I may offer you 25% off for that as I am also curious about this issue.

Customer

I've already paid $53, and I still have 2 hanging emails... which is where I started. It's seems to me that I've hit a gmail bug. Do you work for Google?

Email technician: Bing

No, I don't work for Google. This is JustAnswer, I am a registered expert here.

Customer

Ah, thanks for your time. I wish you had found the issue.

Email technician: Bing

I have to see the computer to determine if anything is wrong.

As the PC version shows the same thing, I would guess it is something wrong at your side in managing the emails.

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Bing

16,541 satisfied customers

Tech Support Specialist

Bing

Tech Support Specialist

16,541 satisfied customers

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