My laptop is displaying chinese and english languages. I am unable to remove the chinese. Its a HP probook 6570b. I just
Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Its a HP probook 6570b
Technician's Assistant: What have you tried so far with your ProBook? Have you installed any updates recently?
Customer: I just purchased it from ebay. I have not installed any updates
Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no
Hello, my name is Shawn. Let's see if I can assist you.
Is your laptop running Windows 10?
okay, go to Windows Settings, by clicking on the windows icon on the lower left, then click on the gear icon. Once Windows Settings opens, click on Time & Language, then Language (on the left side). Here you should see the Chinese language and be able to remove it by clicking on it, then clicking the remove button.
oh that isn't Chinese
I too have that same symbol next to my English on the Language page
Okay, I see, that is on your Edge Browser
what web browser are you using? Google Chrome? Internet Explorer? Or Microsoft Egde?
I will definitely try and assist you.
Can you click on the 3 dots on the right hand side towards the top, then go to Settings?
Within settings, you should see Languages. Let's check there to see if there are other languages present
you can simply remove the other languages here and keep English as your primary if that is what you prefer.
okay. this is within Microsoft Edge browser
Then the 3 little dots on the top right hand side, Settings. From within settings there is Lanuages on the left hand side.
okay, I will stand by
Sorry for the confusion, you have to be within Microsoft Edge
Then the 3 little dots on the top right hand side, Settings. From within settings there is Lanuages on the left hand side.
okay it's the little gear icon towards the bottom
once that opens up, then Languages is the 6th from the bottom
perfect, click the button at the top (in the rectangular box), this will allow you to add English
yes, the last one that has the parenthesis
is this the only application displaying in Chinese? or are other programs displaying in Chinese as well?
I might need to connect to your computer to further assist you
okay no problem
lastly, you can try this
click on the 3 dots next to English, then select Display Microsoft Edge in this language
Thanks
okay great, you're very welcome.
Good day, I just wanted to follow up to see if your issue has been resolved.

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