What is Last Mile Courier Delivery Tracking?

Overview of Last Mile Courier Delivery Tracking 

Last Mile Delivery refers to the different services and functions followed in the final phase of delivery, when an order makes its way from the last hub & dispatch center to the customer’s destination. This leg of the journey is of immense importance as numerous delivery exceptions can come to light at this point. Deliveries can be delayed, shipments can get stuck, customers may be unreachable or unavailable. With the advent of technology in the courier industry, customers have become increasingly demanding and expect full visibility on their orders, especially in the last mile of delivery. Using last-mile courier delivery tracking, ecommerce businesses can keep customers fully updated. 

Features of Last Mile Courier Delivery Tracking

Shipping or Courier Tracking Software is vital to giving customers the best delivery experience and one that keeps them coming back to your ecommerce business over and over again. There are numerous expectations that customers have during this time frame, like being able to customize the time of their delivery or make arrangements to receive their delivery. A good courier tracking system will ideally have a wide range of features that enables you to provide the most effective last mile delivery services, conducive to the growing demands of your customers.

1. OTW Notification 

Customers typically don’t like to be surprised by their orders. When they place an order, they like to know exactly when it will be delivered so they can make their purchase accordingly. Similarly, at the time of delivery, customers expect to receive a notification informing them that their order is OTW (On the Way) to their location from storage, specifying the time frame within which the order can be delivered.

2. ETA Notice

Failed deliveries are a big bane of the ecommerce business world as many failed deliveries typically end in RTOs, if not properly addressed. Displaying the estimated time of arrival (ETA) of the order on the customer’s tracking system allows a customer to make arrangements to ensure their orders are received on the first delivery attempt.

3. Communication with Delivery Agent

Most last mile package delivery tracking platforms have an interface that enables them to contact the delivery agent in some way, form or manner. Many of these systems provide messaging services or simply share the contact information of both delivery agent and customer with each other. This essentially means that the delivery agent can reach out to the customer with any location or delivery-related queries and customers can give delivery agents specific delivery instructions. 

4. Real-Time Tracking 

Real-time last mile courier delivery tracking is the main purpose of these systems. This is the fall-back that most customers turn to that enables them to maintain excitement for receipt of their order and make arrangements for receiving the order. Customers can count the minutes within which they will receive their order. 

5. Proof of Delivery 

A system that monitors specifically last mile courier delivery tracking is one that is focussed on ensuring that major KPIs are addressed, like failed deliveries and fake deliveries. Fake deliveries can be actively reduced by ensuring the delivery agent collects and submits proof of delivery. This can be in the form of photographic evidence or an e-signature provided by the customer at the time of delivery.

6. Customer Feedback 

An ecommerce service provider has one major responsibility and that is to keep customers satisfied and coming back for more. An efficient last mile courier delivery tracking system will automatically send customers a feedback form once the order has been marked as delivered. Customers can specify their highs and lows with respect to their delivery experience so you know which features need what improvements. 

Conclusion

A good last mile courier delivery tracking system is a basic ingredient of a top-rated customer experience. As you can see from the features listed above, with efficiency in last mile courier delivery tracking, you can give customers frequent updates and fulfill their expectations with accuracy and transparency. Furthermore, you will be able to track your orders with greater detail, thereby enabling you to improve your last mile courier delivery services. Through this system, you can engage with your customers regularly and receive helpful information to improve delivery experience.