If an item is out of stock, you need your order rushed, or can't find a specific product
please call 1-800-762-7939 to order.
New Order Minimum - $150.00
Canadian and International customers – our apologies but shipping will not calculate upon checkout, please contact us for shipping information 1-800-762-7939
Note: Orders over $350.00 will be shipped with Adult Signature Required to avoid issues with lost, stolen or mis-delivered shipments. Form to opt out of the Adult Signature Required is available here. Note you may be subject to denial of claim by completing this form. Return the form via email to [email protected] or fax it to 770-729-9731. Please follow up if you fax the form to make sure we received it.
Please report all shipment issues within 5 days of receipt of goods, so that we can effectively resolve the issue in a quick and timely manner.
RUSH FEE - $15.00 - SHIP ASAP - Use item code "HANDLING"
Please note that your ORDER will be pushed up in the ship line. Orders may or may not ship same day, depending on when the order is placed online or how many rush orders are currently in line to ship. Orders must settle first before they can be sent to the warehouse to ship, this can be a 1 day process.
Domestic Shipping Options:
We typically ship orders within 1 to 2 business days via FedEx or truck line based on product availability. Expedited services are also available (for an additional charge). If you need other shipping arrangements, please call us at (800) 762-7939. Please note that orders shipped to a residential address with an invoice amount of over $500.00 will ship with Adult Signature Required for security purposes.
Canada Shipping Options:
In an effort to provide our customers with the best options for shipping orders, our preferred method of shipping will be FedEx International Services.
Unless otherwise instructed, FedEx Trade Networks will work on our behalf as our broker for shipments. If you would prefer your own broker or freight forwarder to be used, please provide us with all the pertinent details.
We have 5 main options for your shipments:
IGD – International Ground Distribution
IDG shipments are bulk shipments that are sent LTL (truck) to a Toronto DC location and then shipped via FedEx Ground to each customer. These shipments will ship as bulk shipments at designated times from our warehouse. These should offer the most economical shipping solution – for transit times please add approximately 2-4 days to ground transit rates. Bulk shipments are dependent upon volume of Canadian orders needing to be shipped – requires broker clearance
FedEx Priority International – Individual customer shipments that typically have a 1 day transit time to most locations – requires broker clearance
FedEx Economy International – individual customer shipments that typically have a 2 day transit time to most locations – requires broker clearance
FedEx Ground International – individual customer shipments that typically have a 2 – 7 days transit time to most locations – requires broker clearance
USPS International - Individual customer shipments that typically have a 10 – 14 day transit time to most locations – does not require broker clearance (some packages may be too large to ship USPS)
All Other International Locations Please Contact Us for Shipping Options call: 1-800-762-7939
Returns:
We want your complete satisfaction. We want your business again and that of your friends. If you are unsatisfied with your purchase, you may return it within 30 days of purchase. We only ask that you return the item(s) in new condition and in its original packaging so that it is received back to us in good sellable condition. Failure to package properly may result in denial of claim. All requests for return of goods and/or credits must have an RMA authorization #. The RMA form can be printed below by clicking on the RMA FORM link below this paragraph or you can have the form faxed or emailed to you, please return within 3 days of receipt and then the sales rep can contact you about resolution and assign an RMA Authorization # to your claim. Refunds will be applied to your Mills Floral Company account for use towards future orders. Refunds on Net 30 accounts will be applied to the original invoice or put on account to be used toward future orders. Any refunds to a credit card will require authorization. Only items listed on original RMA form will be considered for credit /exchange please do not send items that have not been authorized. The original RMA Authorization form must accompany returned goods. Mills Floral Company will accept responsibility for incorrect shipments; however where customers return acceptable product for which they ordered, Mills Floral Company reserves the right to apply a restocking fee of 20%. Refunds applied will be for product, excluding shipping charges.
