Help

How do I send you a comment, give feedback or make a suggestion?

We are always happy to receive comments, feedback and suggestions. Please visit our comments and complaints page and use the details there to get in touch. We shall forward your email to the relevant department.

I would like to make a complaint

We:

• treat complaints seriously and deal with them properly
• resolve complaints promptly and informally whenever possible
• learn from complaints and take action to improve our service
• ensure that complaints are treated in confidence

Please contact us.

I would like to make a complaint about an RSC member

Please refer to the Code of Conduct.

I would like to do some research/qualification, can you sponsor me?

The Royal Society of Chemistry is not a funding body and we do not offer this type of support. We do offer some grants, bursaries and fellowships, for further information please visit www.rsc.org/funding.

How do I obtain chartered status (CChem, CSci, CSciTeach)?

Please visit our continuing professional development page which contains details on professional recognition.

I work in media and I would like to speak to an expert in a particular field of research.

Please contact a member of our press team and they will be happy to assist you.

I have had a blood sample taken by the police. Can I send it to the Royal Society of Chemistry to be independently analysed?

We hold a list of our members who can offer you this service. Please download the Road Traffic Analysts booklet to find an analyst in your area. Each analyst offers a different range of services and prices.The Royal Society of Chemistry does not directly undertake any analyses on blood samples.

How do we get our university course or company training accredited?

Please go to our supporting organisations page, which provides details on course accreditation.

How do I check if my university course is accredited?

Please view our accredited courses database for a list of all available university courses.

How do I update my details?

Visit our members' area to update your:

• Name
• Home, work and preferred mailing addresses
• Employment details 
• Career stage
• Special interest groups and subject communities

What are cookies, and how are they being used?

Our privacy and cookies page defines cookies, and explains how we make use of them.

How do I unsubscribe from promotional email from the Royal Society of Chemistry?

You can select the unsubscribe link at the bottom of any promotional emails you receive from us. Please note, you may still receive email about any transactions you have made with us such as a purchase confirmation.

How do I unsubscribe from email alerts including journal table of content alerts (TOC alerts), and other news alerts subscriptions?

There are two ways to unsubscribe from email alerts subscriptions. You can:

• Go to the Email Alerts Service page and click on 'Amend email alerts' to remove any email alerts you no longer wish to receive.

• Click on the unsubscribe link at the bottom of the email alert subscription you no longer wish to receive.

I’m having problems viewing the website, what should I do?

We've tried to make our website as accessible as possible. There are a range of possible reasons for websites not displaying correctly. Please contact our web team who can assist. 

Can I reproduce and use Royal Society of Chemistry content?

Material in the Royal Society of Chemistry and other publishers' publications is subject to all applicable copyright, database protection, and other rights.  

Why can't I access a journal?

If you are having problems accessing journal content, please contact our Technical Support team.

Who can help me with my app?

If you are having problems using one of our apps, please contact our Technical Support team.

How do I become a member of the Royal Society of Chemistry?

You can sign up online, where you can find the full list of membership benefits , or you can request an application form from us by contacting our membership team. 

When and how do I upgrade my membership?

You can upgrade your membership when you are eligible for the next level of membership, for example:

• If you have recently graduated with a degree (or equivalent) in the chemical sciences, you will be eligible to upgrade from Affiliate to Associate Member.

• If you have three years postgraduate experience, you will be eligible to upgrade from Associate Member to Member.

To do this, visit our members' area and select the category you would like to upgrade to. After you have applied online, you may be asked to produce supplementary information to support your application. 

Who can be a referee for my membership application?

Preferably a member of the Royal Society of Chemistry, however if you do not know a member who can act as referee, a member of a similar professional body can provide a reference. In some cases, a reference from a senior colleague, for example, your line manager or head of department will be acceptable. 

Have I paid my membership for this year?

You can check that your membership has been paid in our members' area.

How do I renew my membership?

You can renew your membership in our members' area.

Can I become a lifetime member of the Royal Society of Chemistry?

Yes. To become a life member of the Royal Society of Chemistry you need to be at least 50 years old, fully retired and have held membership for at least 5 continuous years.

The cost depends on your age; to enquire contact our membership team. 

When does my membership expire?

Membership expires on the 31st December each year. To continue your membership, you need to renew. 

I've forgotten my membership number.

Please contact our membership team. 

What is the eduroam service?

eduroam (education roaming) is the secure, worldwide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to connect to the internet across both their own site and when visiting other participating institutions, by simply connecting to the eduroam SSID at the relevant site.

All participants are bound by the eduroam(UK) Policy. Please also refer to our Acceptable Use Policy.

Who can access eduroam?

Visitors to the Royal Society of Chemistry from participating eduroam institutions are able to access the eduroam wireless network at the Royal Society of Chemistry sites in Cambridge (Thomas Graham House, Science Park) and London (Burlington House, Piccadilly).

How can I access eduroam?

To access eduroam, you will need a username and password from your home institution. You should then be able to connect to the eduroam network at either of the Royal Society of Chemistry sites.

Support and technical information

The service is available only for wireless devices.

Support queries should be directed to your home institution.

The Royal Society of Chemistry provides the eduroam service with the following security, encryption and authentication methods:

• WPA2-Enterprise
• AES
• PEAP/MSCHAPv2

The SSID to connect to is 'eduroam'.

Your RSC account is the new way in which you will be able to log into all RSC products and services using one single account.

We are currently working across the RSC digital estate to implement your RSC account into all products.

Your account will enable you to seamlessly access multiple applications across the RSC digital ecosystem without the need for managing multiple passwords or re-authenticating.

Managing your details can be done by visiting the RSC account management site.

If you need assistance, please contact us using the form on this page.