Customer Service
Careers at Sports Warehouse
Home of Tennis Warehouse, Running Warehouse, and Total Padel
Current Job Openings
Dedication to sports and customer service, and internationality in all different departments makes working at Sports Warehouse a unique experience. This combination and our exciting and uncomplicated working environment are our greatest strengths. Come join us!
About Us
With Tennis Warehouse Europe, Running Warehouse Europe, and Total Padel, the Sports Warehouse GmbH in Schutterwald, Germany, offers sport fanatics the biggest possible range of products needed to excel in their sports.
At Running Warehouse Europe, it is our goal to bring the best possible online shopping experience to all running enthusiasts. Our philosophy has always been to establish all customers as priority and treat them as friends. Customers looking for the latest products to help them perform at peak levels, chances are very good that we've got them. We carefully select every product we carry, with the goal of offering only those products that will benefit athletes, competitive runners, and people who share a passion for the sport of running.
What that means as an employee is that you're part of a team that helps make tennis players and runners happy around the world. We have locations on three continents to serve our customers. In the United States, we have locations in San Luis Obispo, California, and Alpharetta, Georgia. In Australia, we have locations in Melbourne and Perth, and in Europe you'll find us in Schutterwald, Germany. We are located in a sunny region close to the French and Swiss borders and at the foothills of the beautiful Black Forest. The lively cities Offenburg, Freiburg, and Strasbourg (France) are within easy reach.
From Schutterwald, we serve all Europe, but also deliver to countries outside of Europe. We therefore work in 5 languages: English, German, French, Italian, and Spanish. We often have opportunities for new employees that speak at least one of these languages. For most positions, German skills are not required.
With around 100 employees of very diverse backgrounds, originating from 5 different continents, we all know each other, but still have the international spirit of much bigger organizations.
From Customer Service and Web content, to Warehouse operations and Imaging, there are many departments at Sports Warehouse that can suit a variety of employment needs.
What We Offer
- Open work atmosphere in a very international and diverse team
- Working with the best products in the tennis and running markets
- Access to on-site fitness facility and informal running groups
- Employee discount on all product we sell
- Flexible work time schedules
- Our Cafeteria and BBQ area are heavily used for international cooking
How To Apply
Please apply by email. Check in frequently to view new job postings, or send us an initiative application to [email protected]
Your Contact Persons:
Pierre Garcia
Human Resources Specialist
Phone: +49 (0) 781 28406 410
Nicola Anders
Human Resources Manager
Phone: +49 (0) 781 28406 406
Current Job Openings
Customer Service
Our goal is to provide an unrivaled shopping experience for every customer. To support this endeavor, the customer service team is dedicated to facilitate customer orders, handle product questions, and field concerns about order issues via phone and email. We review every order for accuracy and ensure it's received promptly.Customer Service Spanish Speaking Customers (m/f/d)
Main job responsibilities:
- Customer service via phone and e-mail for our Spanish speaking customers
- Advising on product range and product selection
- Support with product orders, payments and order tracking
- Handle and resolve customer complaints and returns
- Additional to these tasks you string tennis rackets
Your skills:
- Passionate for Customer Service to achieve a high customer satisfaction and to create customer loyalty
- Strong proficiency in Spanish and good English language skills
- Additional language skills (French, German, Italian) are a plus, but not required
- Good computer knowledge and time management
- You have high listening and communication skills
- You work independently, solution- and service-oriented
- Despite hectic periods you keep a cool head
- Knowledge of Tennis and/or Running Products are an advantage
Interested? Apply now!
Retail Shop Employee (m/f/d)
Main responsibilities and tasks:
- Independent customer service on site in our Tennis and Running Shops
- Advising our customers on the product range and product selection and sale of our products
- Support with and handling of complaints
- Your tasks also include the stringing of tennis rackets
- Responsible for cash management
Your skills and work experience:
- You work passionately as a customer advisor to achieve high customer satisfaction and customer loyalty
- Readiness for a working week from Tuesday to Saturday, according to the store opening hours
- Your German language skills are business fluent, and you also have good English skills
- Working on PC and time management are easy for you
- You are a good listener and have good communication skills
- You work independently, solution and service oriented
- You keep a cool head in hectic times
- Knowledge about Tennis and/or Running is a plus
Ready to join?
Apply now!
Warehouse Department
The warehouse crew is always moving at Tennis Warehouse. From stocking product to retrieving and packing it, this team ensures that every package that leaves our building is accurate and timely so our customers come to trust that their purchase arrives as expected with every order.
Warehouse Associate (m/f/d) - full-time
Main job responsibilities
- Picking product accurately for order fulfillment
- Packing orders to be shipped to customers
- Using pick lists to pull product from shelf
- Pick and pack in a timely and efficient manner
- Maintain a safe and clean workspace by keeping shelves, pallet areas and workstations neat
- First warehouse experience is desired
- You enjoy working in an international environment
- English or German language skills
- Communicate effectively with managers and co-workers
- Perform multiple tasks, accurately, in a fast-paced social environment
- Basic computer skills and general software comprehension
Interested? Apply now and become a member of our team!
