An Introduction To Teamwork: Authored by Andrea White, PHD and Valerie West, Edd For The C3 Initiative
An Introduction To Teamwork: Authored by Andrea White, PHD and Valerie West, Edd For The C3 Initiative
An Introduction To Teamwork: Authored by Andrea White, PHD and Valerie West, Edd For The C3 Initiative
Authored by Andrea White, PhD and Valerie West, EdD for the C3 Initiative
teaching Team exercise as an example Observation and Feedback Review Handbook Contents Questions and evaluation
What is a Team?
Two or more individuals
with a high degree of interdependence geared toward the achievement of a goal or the completion of a task.
Teams make decisions,
solve problems, provide support, accomplish missions, and plan their work.
task interdependency
important roles to play to successfully achieve the goal most work groups
game Natural Work Group people working together every day in same office with similar processes and equipment Business Team cross-functional team overseeing a specific product line or customer segment Improvement Team ad hoc team with responsibility for improving an existing process Healthcare Team several healthcare professionals working closely together for the benefit of a patient or group of patients
Presentation
Details/Finish Motivate Monitor progress Find resources
Generate ideas
Involve people Listen for common Themes Organize ideas Evaluate alternatives Manage conflict
Get information
Withdrawing
Out of field behavior
Initiating Seeking and Giving Information Clarifying Summarizing Consensus Taking Accountability
Encouraging
Resolving Conflict Acknowledging Feelings
Setting Standards/Norms
Openness
Openness to feedback
Reflection on group process and interest in improving
Shared vision
Team Exercise
Instructions for
Observers Instructions for Team members Team Exercise Scoring, Team members and Observer comments Discussion
Members have a clear goal The focus is on achieving results There is a plan for achieving the goal Members have clear roles Members are committed to the goal Members are competent They achieve decisions through consensus There is diversity among team members Members have effective interpersonal skills They know each other well and have good relationships
More Characteristics
Each member feels empowered to act, speak up, offer ideas Each member has a high standard of excellence An informal climate and easiness exists among members The team has the support of management The team is open to new ideas There is periodic self-assessment There is shared leadership of the team The team is a relatively small size There is recognition of team member accomplishments There are sufficient resources to support the team work
Forming
Team members are
introduced and begin getting to know each other Goals and tasks are established Generally polite behavior among members Norms are not understood
Storming
Members are sizing
each other up and may feel more comfortable and voice their views Members may compete for team roles May argue about goals or how they should be accomplished May choose sides against other members
Norming
Once issues are
Performing
Members make
contributions and are motivated by results Leadership is shared according to members knowledge and skills Norms and culture are well understood Tasks get accomplished effectively and efficiently
References
Thiagarajan, S. and Parker, G. (1999). Teamwork and Teamplay. San Francisco: Jossey-Bass/Pfeiffer.
Dean, P., LaVallee, R., & McLaughlin, C. (1999). Teams at the core of continuous learning in McLaughlin, & Kaluzny, A. (eds.) Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications, 147 168.