Questionnaire Absenteeism

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QUESTIONNAIRE Personal Information Name Age. Sex.. 1) For how many years you are working in this company.?

? (a) 0-1 yr (b) 1-2 yr (c) 2-5 yr (d) < 5 yr 2) How often you remain absent in a month? (a) Nil (b) Once (c) Twice (d) < Twice 3) According to you what is the main reason for employees absent ? (a) Health problem / domestic reasons (b) Stress (c)Work dissatisfaction (d) Working environment (e) Others (Please Specify)..................................................... 4) Your views regarding the present leave Policy of your company? (a) Excellent (b) Good (c) Fair (d) Dont know 5) Are you clear about your work / job responsibilities? (a) Well clear (b) Good (c) fairly clear (d) Dont know 6) Are you satisfied with your work? (a) Well satisfied (b) Good (c) Fair (d) Not satisfied 7) Your views regarding your organization working environment & work place? (a) Excellent (b) Good (c) Fair (d) Poor 8) How are your relations with your superiors / co-workers? (a) Excellent (b) Good (c) Fair (d) Poor 9) Your superiors behaviour towards your problems?

(a) Excellent (b) Good (c) Fair (d) Poor 10) Your views regarding the facilities provided to you by the company (a) Excellent (b) Good (c) Fair (d) Poor

Employer Is the reduction of employee absence from work one of the key goals within your contact center? (a) Yes (b) No How is absence reported? For example, on the first day of absence does the employee contact HR or their Line Manager? In percentage, how many of the employee follow such rule? Who is in charge of recording the employees absence from work? Is there a defined process for monitoring how many working hours and days/per year your company lost from employees non-attandance? What is the percentage of your organization employee turnover? What are the methods used to reduce absenteeism? For example, specific recruitment, training program, motivational system.? In your opinion, what are the key issues playing role in absence from work? (nature of the job, physical conditions, pressure, not motivated etc.)

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