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    Characteristics of Complaint Management System

    Uploaded by

    Brooke Tillman
    A complaint management system has a single entry point to log customer complaints and respond to them. It is overseen by senior management to ensure timely responses. The responsive system encourages customers to provide feedback to help improve service.

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    © All Rights Reserved
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    Characteristics of Complaint Management System

    Uploaded by

    Brooke Tillman
    34 views1 page
    A complaint management system has a single entry point to log customer complaints and respond to them. It is overseen by senior management to ensure timely responses. The responsive system encourages customers to provide feedback to help improve service.

    Original Description:

    Original Title

    Complaint Handling

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    A complaint management system has a single entry point to log customer complaints and respond to them. It is overseen by senior management to ensure timely responses. The responsive system encourages customers to provide feedback to help improve service.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    34 views1 page

    Characteristics of Complaint Management System

    Uploaded by

    Brooke Tillman
    A complaint management system has a single entry point to log customer complaints and respond to them. It is overseen by senior management to ensure timely responses. The responsive system encourages customers to provide feedback to help improve service.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 1

    Characteristics of Complaint Management System

    1) There is a single window to receive complaint from the customer and respond to it. It works directly under a senior management cadre official reporting directly to board level. 2) The system is of responsive nature. The customer will then find it easier to share their concern, comments, and compliments.

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