Ticketing Manual 2

TICKETING
_____________________________________________________________________
Amadeus Command
Copyright Amadeus Marketing (UK) Ltd
Note:
Note This Ticketing Manual is designed to be used in conjunction with the
Amadeus Selling Platform (Vista) Command Manual.
Document Release Information

Release number Date updated
Updated by
Details of update
6.0
6.1
March 2006
19 Apr 2006
Rebecca Hampton
Rebecca Hampton
6.2
03 July 2006
Jo Keller
6.3
25 August 2006
Rebecca Hampton
7.0
12 March 2007
Jo Keller
7.1
22 May 2007
Neil Canning
Document creation
Shortcut using TTH for reissue of
deleted TST. Exchange of deleted
TST updated to include build line.
P32 and P36 E-ticket reval and
reissue note added that some
airlines will allow reval/ reissue and
ask for MCO to be issued for
rebooking penalty
UETTR added, p33 note re
equivalent value on exchanges of
non UK originating tickets, addition of
FO*L14 for exchanges
TRDC from TJQ entry with full
sequence number
ATB ticket printer maintenance
information added on p61
GGAMAGBSUPPLIES
May 2007 Version 7.1

Published by:
Training Department
Amadeus Marketing (UK) Ltd
The Web House
106 High Street
Crawley
West Sussex
RH10 1BF

All rights reserved
TABLE OF CONTENTS
TICKETED PNRS .................................................................................................. 5
TICKETING ELEMENTS ..................................................................................... 6
VALIDATING CARRIER ...............................................................................6
COMMISSION..............................................................................................6
GENERAL COMMISSION TABLE ...............................................................7
INTERLINE AGREEMENT ...........................................................................7
FORM OF PAYMENT...................................................................................8
CREDIT CARD.............................................................................................8
MANUAL CREDIT CARD APPROVAL.........................................................9
ENDORSEMENTS .....................................................................................10
TOUR CODE..............................................................................................10
MANUAL TICKETS ....................................................................................10
DISPLAY STORED FARE - TST ................................................................11
MULTIPLE TST ..........................................................................................11
TICKETING FIRST ISSUE .............................................................................. 12
ELECTRONIC TICKETING ........................................................................12
ELECTRONIC TICKET PRINTING ............................................................13
PAPER TICKETING ...................................................................................14
RETRIEVING AN ETICKET RECORD .......................................................15
MANUAL FARE BUILD AND TICKETING ELEMENTS ............................... 17
TST INSERTS ............................................................................................18
LINEAR FARE CALCULATION..................................................................20
PASSENGER FACILITY CHARGES (USA ONLY) ....................................21
STEP BY STEP TICKETING GUIDES .............................................................. 22
MANUAL FARE BUILD ..............................................................................22
NET REMIT TICKETS................................................................................23
IT OR BT TICKETS ....................................................................................26
ISSUE WITH PART PAYMENT BY MCO...................................................28
REPRINTING ETICKET COUPONS ..........................................................31
REVALIDATING AN ETICKET ........................................................................ 32
EXCHANGE/REISSUE OF TICKETS................................................................ 33
EXCHANGE WITH NO ADDITIONAL COLLECTION.................................33
EXCHANGE WITH ADDITIONAL COLLECTION.......................................35
EXCHANGE WITH DELETED TST ............................................................37
EXCHANGE OF NET REMIT .....................................................................40
EXCHANGE OF CONJUNTION.................................................................41
EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING INFANT)
...................................................................................................................42
SECOND EXCHANGE...............................................................................45
PAPER TICKET EXCHANGE ....................................................................47
EXCHANGE WITH PFC .............................................................................48

Training Department
January 2006
TST UPDATE ENTRIES...................................................................................... 49

TEMPORARY TICKETING ............................................................................... 50
STOCK CONTROL.............................................................................................. 51
DOCUMENT BANK AND PRINT QUEUE........................................................ 52
TICKET JOURNEY TO PRINTER .................................................................... 53
TICKET DELIVERY MECHANISM.................................................................. 54
VOIDING REPORTED SALES........................................................................... 55
VOIDING AND REPORTS .................................................................................. 57
SUPPLEMENTARY INFORMATION ............................................................... 60
ATB TICKET PRINTER MAIERROR! BOOKMARK NOT
DEFINED..61

Training Department
January 2006
For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP
TICKETED PNRS
All ticketing elements (both mandatory and optional) start with the letter F
and are displayed in alphabetical order within the PNR.
The FA lines contain the
PNR with tickets
Automated ticket number for each

passenger, confirmation of ticket
type (ET = electronic ticket, PT =
paper ticket), total ticket price,
date of issue, office ID and IATA
number of issue.
TST means Transitional

Stored Ticket (Stored
Fare) exists. You need a
stored fare before issuing
the ticket
--- TST --RP/LON1A0101/LON1A0101

OC/PR
4JAN05/1039Z
Y3WQMG
LON1A0101/0000LS/4JAN05
1.SMITH/AMR
2 BA 302 Y 15JUL 5 LHRCDG HK1
4 0620 0825
*1A/E*
3 BA 303 Y 23JUL 6 CDGLHR HK1
2B 0740 0805
*1A/E*
4 AP LON 44 1293 550573 - STRAUSS - A
5 TK OK04JAN/LON1A0101//ETBA
6 FA PAX 125-9600039321/ETBA/GBP0.00/04JAN05/LON1A0101/0091207
4/S2-3
7 FB PAX 0400005849 TTP/ET/XF1 OK ETICKET/S2-3
8 FM PAX *C*0.00/S2-3
9 FO 125-9600039320LON20DEC04/9100000/125-96000393203C12
10 FP NONREF AGT
11 FV BA
FM is commission level *C* means

System Generated Commission
The FB element is entered automatically

when tickets are issued and contains the
ten digit AIR sequence number.
FP is form of payment as it appears

on ticket
FV is the Validating Carrier
MANDATORY TICKETING ELEMENTS

Before issuing a ticket the normal mandatory elements must be in the PNR
(Name, Itinerary, Phone, Ticket Element, Received From)
Additional mandatory items that are required in a PNR prior to a ticket being
issued are:
1. A stored published or manually created Fare (TST)
2. The validating carrier (usually the 1st international carrier) (FV)
3. A form of payment (FP)
4. The commission percentage or amount (if you need to override the
commission) (FM)
FM)
5. A tour code (for IT, BT, Net remit tickets) (FE)
If issuing electronic tickets the E indicator must appear on each of the flight
lines.

Training Department
January 2006
TICKETING ELEMENTS
The following elements are applicable for both electronic and paper tickets.
VALIDATING CARRIER
The validating or ticketing carrier must be a carrier that the issuing office is
authorised to ticket, and most often appears in the itinerary (normally as the
first sector).
FVCO
Validating carrier CO
FVCO/S2
Validating carrier segment 2 (more than 1 TST

must exist to segment relate)
COMMISSION
If issuing a published IATA fare Amadeus will automatically check the
commission levels from the general commission table at the time of ticketing.
Commission will need to be added manually if the default commission needs
to be overridden, if the airline concerned does not appear in the commission
tables, or if a BT/IT/Net Remit ticket is to be issued.
If the commission level is entered manually, the system will generate a
warning message at the time of ticketing:
MANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSING
If this occurs the TTP (ticket to print) entry must be entered again to override
the warning.
FM9
Commission 9 percent
FM20.00A
Commission fixed at a specific amount (eg 20.00)
FM0
No commission
See HE FM for further information.

Note:
Note In the PNR you will see FMPAX*P*9/S2/P1
*P* = Commission through manual capping or semi-auto capping
*C*
C* = System generated commission and
*M*
M* = Manual commission

Training Department
January 2006
GENERAL COMMISSION TABLE

TABLE
The commission table can be accessed using GGAMAGB, then selecting
GP9. Please note that Amadeus makes every effort to ensure that the
commission levels listed here are correct, but this information is not
guaranteed, and should be verified with the Airlines.
UK COMMISSION LEVEL EN
4JAN05 1407Z
******* AMADEUS UK DEFAULT COMMISSION LEVELS *******
THESE ARE THE DEFAULT COMMISSION LEVELS FOR THE UK MARKET.
PLEASE NOTE THAT WHILE EVERY EFFORT IS MADE TO KEEP THE INFORMATION IN
THESE PAGES CORRECT, THE DETAILS HERE SHOULD BE TAKEN AS A GUIDE ONLY.
FOR ANY CARRIERS NOT LISTED BELOW, PLEASE REFER TO >MS127.
CARRIER
INTERNATIONAL
DOMESTIC
__________________________________________________________________________
AA
AB
AC
AF
AI
AM
AR
AS
AT
AV
1%
5%
1%
1%
7%
9%
7%
9%
7%
4%
1%
5%
1% WITH EXCEPTIONS
1%
7%
9%
7%
9%
7%
4%
INTERLINE AGREEMENT
The following agreements that are held by airlines for reporting and ticketing
agreements can be displayed:
Airlines participating in the Bank Settlement Plan (BSP)
General Sales Agent
Interline and Ticketing Agreements (ITA) that exist between airlines
TGGSDTGGSD-GB
General sales agreement in GB
TGBDTGBD-GB
Airline participating in BSP in GB
TGADTGAD-VS/AA
Display interline and ticketing agreements between

VS and AA
TGADTGAD-VS
Display all interline agreements held by VS
(In display P = PTA/TOD, T = Ticketing, E = Eticket)

Training Department
January 2006
FORM OF PAYMENT
The most common forms of payment agencies use are:
FPNONREF AGT
Form of payment (NONREF must be one word)
FPCASH/T1
TST specific form of payment
FPINFCASH
Different form of payment for INFANT
FPCHEQUE/P2
Form of payment for passenger 2 only
CREDIT CARD
Credit card payment approval is automatically processed at the time of
ticketing. The approval code is added to the form of payment after the tickets
are issued.
Not all airlines accept all credit cards, so this should be checked prior to ticket
issue.
The most common Credit Cards are
AX AMERICAN EXPRESS
DC DINERS CARD
CA MASTER CARD
VI VISA CARD
Note:
Note You can find all the Credit Cards that are recognised by Amadeus in
HECREDIT.421
To enter credit card and obtain automatic approval use the following entry:
FPCCAX375785834501002/0508
Card number and expiry date
For security purposes, all but the last four digits of the number are concealed
when the number is entered into the PNR.
5 FP CCAXXXXXXXXXXXX1002/0508
Note: If your role requires you to be able to see the credit card number (i.e.
reissues / refunds) you can contact the Amadeus Help Desk to request them
to change it for you.
For additional information see HE FP

Training Department
January 2006
MANUAL CREDIT CARD APPROVAL

Alternative to the system obtaining credit card approval, you can manually
obtain approval and append the approval code to the credit card.
The entry must include the amount and the ticketing Airline
To obtain a manual approval code use in the following entry:
DECCAX371431003456784/0601/GBP375/BA
Note:
Note If the transaction is authorised, you will receive an approval code.
i.e. AX115
Once you have obtained an approval code add the FP. Please note that the
approval code used MUST be correct, or ADMs may be issued.
FPCCAX375785834501002/0601/N115
N115 N followed by approval code
See HE DE for further information.

Note:
Note If the authorisation is denied, you might get one of the following
responses: Call to verify/ Call to authorise/ Credit Card limit is exceeded/ Pick
up card

Training Department
January 2006
ENDORSEMENTS
Some published fares have endorsements attached automatically. It is
possible to manually add in an endorsement (up to 126 characters)
FE NONNON-REFUNDABLE
FE NONREF/S2,3
FE NONREF/P1
Fare Endorsement free text

(as above) Segments 2 and 3 only
(as above) Passenger 1 only
See HE FE for further information.
TOUR CODE
For any non published fares put a contract or deal code number in the Tour
Code box on the ticket
FTIT6LHR1TOUR
FT
IT
6
LH
1
TOUR
Correct format of tour code

Tour code transaction type
Type IT or BT
Last digit of year tour code became effective
Airline code
One digit traffic conference area approval code
Tour identification code, 1-8 letters or numbers
FT*BA5799
FTNRBA5799
FTINF*BA1234
Tour Code (* means free text follows)

Fare Tour Code for Net Remit followed by
deal or contract number (e.g. BA5799)
Infant tour code if different from adult
See HE FT for
for further information.
MANUAL TICKETS
If the airlines cannot see the automated ticket number in the booking, you can
place them in manually using the following entries:1 these entries can also be
used if the ticket number is not displaying in a booking following changes to
the itinerary.
FHA 125125-1234567890
FHM 001001-1234567890
FHE 125125-1234567890
Automated ticket number

Manual ticket number
Electronic ticket number
See HE FHE for further information.

Airlines that do not support automatic ticket number transmission may not
accept FH elements. An OSI or SSR should be entered with the ticket
number.
1
See the airline system information page GGPCAxx (where xx is the airline code). Look for
the line: TKT NBR TRANSMISSION: YES
Training Department
January 2006
10
DISPLAY STORED FARE - TST

The TST flag will appear on the front of the PNR after ending a booking with a
stored fare, indicating that a stored fare is present in the PNR.
The stored fare can be retrieved using:
TQT
Transitional Quoted Ticket
Response:
TST00001
LON1A0101 LS/04JAN M 1 LD 15JUL05 OD LONLON SI SITI
TFXP
1.SMITH/AMR
1
LHR BA 302 Y 15JUL 0620 OK YFLBA
23JUL 23K
2 O CDG BA 303 Y 23JUL 0740 OK YFLBA
23JUL 23K
LHR
FARE R GBP
318.00
TAX01 O GBP
6.40QXAP TAX02 O GBP
5.00GBAD TAX03 O GBP
10.40UBAS
TAX04 O GBP
6.50YQLO TAX05 O GBP
3.20FRSE TAX06 O GBP
6.50YQSO
TAX07 O GBP
5.60FRTI
TOTAL
GBP
0.00
LON BA PAR306.66BA LON306.66NUC613.32END ROE0.518483
8.FM
9.FO
10.FP
11.FV
*C*0.00
125-9600039320LON20DEC04/9100000/125-96000393203C12
NONREF AGT
BA
MULTIPLE TST
When more than 1 TST or passenger type exist in the booking, the TQT entry
will produce a list of TSTs. Multiple passenger types can exist on a TST
where the same fare has been paid.
T indicates the TST number
P/S means passenger number in PNR
Response after TQT entry:

T
1
2
3
3
P/S
.3
.2 I
.1
.2
NAME
SMITH/TOM MSTR
SMITH/POLLY(INF)
SMITH/JOHN MR
SMITH/ANNA MRS
TOTAL
GBP
GBP
GBP
GBP
FOP
SEGMENTS
4998.20
4-5
757.00
4-5
7413.20
4-5
7413.20
4-5
NO DELETED TSTS
TQT/T1
Display TST number 1
TQT/P3
Display TST by passenger number

Training Department
January 2006
Note how both Mr

and Mrs Smith share
TST number 3
because they have
paid the same fare
11
TICKETING FIRST ISSUE
ELECTRONIC TICKETING
Electronic ticketing (eticketing) allows you to send ticketing information directly
to the airlines so that passengers can check in at the airport and board flights
without printed tickets.
The following conditions apply for eticketing:
The flight segments in the booking must be eligible for eticketing (E
E
should appear at the end of each segment)
The validating airline must support eticketing in Amadeus Selling Platform
The validating airlines record locator must be present for all sectors to be
eticketed.
Interlining etickets is only permitted if advised by the airline
In most cases Passive and Ghost segments cannot be eticketed
Combinations of etickets and paper tickets are not permitted on the same
TST.
Restrictions may apply for the number of passengers permitted on a
booking for eticketing.
Some airlines do not support infant eticketing.
FURTHER INFORMATION
GGAMAGB, GP3
TGETDTGETD-GB
TGADTGAD-BA/AA
HE ETKT
HE ETT BA
Displays general eticketing information

Displays a list of eticketable carriers
available in the GB market. Please note
that this is regularly updated.
Check interline agreements between BA
and AA. E symbolises eticketing is
permitted.
Eticket specific help pages.
Airline/UK specific eticketing information.
Select page related to country code in list
(GB) to view details. The display shown
below is a typical example. Further
information exists regarding
exchanges/reissues.
BA E-TICKETING
BA
AU
OM
(Y
EN
2DEC05 1649Z
ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:

EG FI GB IE IN JP MD NZ PH SG TH TR TW ZA UG TZ KE CY
BH AE BA QA
- SUPPORTED, N - NOT SUPPORTED)
ABP ALLOWED
INF TICKET ALLOWED
UMNR TICKET ALLOWED
CONJUNCTION TKT ALLOWED
MULTI TOUR CODES ALLOWED
FY BULK (US ONLY) ALLOWED
IT/BT FARES ALLOWED
NET REMIT ALLOWED
NEGO FARES ALLOWED
COMPANION FARES ALLOWED
:N
:Y
:Y
:Y
:N
:N
:Y
:Y
:Y
:N
FOID MANDATORY
MAX NUMBER OF PASSENGERS
GROUP PNRS ALLOWED
MAX NUMBER OF SEGMENTS
OPEN SEGMENTS ALLOWED
CONF SEG MANDATORY WITH OPEN
WAITLISTED SEGMENTS ALLOWED
CONF SEG MANDATORY WITH W/L
PASSIVE SEGMENTS ALLOWED
E INDICATOR WITH PNR CLAIM
:N
:99
:Y
:16
:Y
:Y
:Y
:Y
:N
:N
PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIER'S INTERLINE PARTNERS

Training Department
January 2006
12
ELECTRONIC TICKET PRINTING

PRINTING
From 1st February 2006, all ticketing defaults will be set to issue etickets.
Where a PNR is not valid for eticketing, paper tickets will be issued instead.
When an eticket is issued it is created in the airline system (hence no
coupon), the image is projected into Amadeus. An agent coupon and
passenger receipt are produced which print to an itinerary printer. From 1st
February 2006, BSP will not allow these coupons to be printed on an ATB
printer.
Amadeus will end your booking when you use the Ticket Print entry. There
must be a current Received From field at the top of the PNR.
TTP
RF ROB;TTP
TTP/RT
TTP/INF
TTP/T1
TTP/T1
TTP/S3TTP/S3-6
TTP/ET, TTP/PT
TTP/P3
Ticket to Print (issue electronic tickets)

(as above) with new Received From
(as above) retain PNR on screen
Issue INFANT ticket only
Issue TST1 only
Issue sectors 3-6 only
Issue eticket or paper ticket
Issue eticket passenger 3 only
Once all the system checks have been made and the ETKT data record sent
to the airline an OK to ticket response similar to the one below is returned by
the target airline, this is known as a TRACK
OK- ETICKET
The confirmation from the airline then generates the following information in
the PNR:
--- TST --RP/LON1A0902/LON1A0902
OC/PR 20DEC05/1347Z ZX7B2X
LON1A0902/0000LS/20DEC05
1.TEST/P MR
TK field updated to
2 BA 117 R 20FEB 1 LHRJFK HK1
4 0820 1050 *1A/E*
show TKOK,
3 BA 186 R 28FEB 2 EWRLHR HK1
B 0810 1955 *1A/E*
issuing date and
4 AP LON 07000 262338 - BEETHOVEN - A
carrier
5 TK OK20DEC/LON1A0902//ETBA
6 FA PAX 125-9699001052/ETBA/GBP373.60/20DEC05/LON1A0902/00047
250/S2-3
7 FB PAX 2000008181 TTP/ET OK ETICKET/S2-3
8 FM PAX *C*0/S2-3
FA element, showing ticket number,
FB element added with
9 FP NONREF AGT
confirming ET issued, amount paid to
an AIR sequence
10 FV BA
airline, date of issue, office ID and
number and confirmation
IATA number of issueing office.
of the response to ticket
to print command
Tip! Use TTP/TKT to check the ticket is OK before issuing

Training Department
January 2006
13
PAPER TICKETING
TICKETING
A paper ticket must be issued where the airline or route is not valid for
electronic ticketing.
The mandatory fields for a paper ticket are the same as for an electronic
ticket:
1. A stored published or manually created Fare (TST)
2. The validating carrier
carrier (usually the 1st international carrier) (FV)
3. A form of payment (FP)
4. The commission percentage or amount (if you need to override the
commission) (FM)
5. A tour code (For non Published Tickets) (FT)
When sending the ticket to print, PT or paper ticket must be specified.

TTP/PT
RF ROB;TTP/PT
TTP/PT/RT
TTP/PT/INF
TTP/PT/T1
TTP/PT/S3TTP/PT/S3-6
TTP/ET, TTP/PT
TTP/XF1/PT/RT
Ticket to Print (issue paper tickets)

(as above) with new Received From
(as above) retain PNR on screen
Issue INFANT ticket only
Issue TST1 only
Issue sectors 3-6 only
Issue eticket or paper ticket
Issue ticket, specify printer (see stock control
chapter), paper ticket, retain PNR on screen after
issue
If selecting multiple options when sending the ticket to print, the elements
following TTP can be entered in any order.

Training Department
January 2006
14
RETRIEVING AN ETICKET
ETICKET RECORD
FROM A PNR
Details of etickets issued are viewable in the Amadeus PNR but the actual
Electronic Ticket is held by the target airline. This means that the request to
display an individual eticket results in a query, and the communication is with
the airlines eticket database
TWD
TWD/L10
TWD/L
Display eticket record if only one FA element exists in the PNR

Display eticket record for a selected passenger associated to the
FA element in the PNR
(The FA element must have the tag ET, EV, EP or ER attached)
TWDRT
To redisplay a retrieved eticket record
PNR
WITHOUT DISPLAYING P
NR
TWD/VUA/TVL
-SMITH/M
By trip and passenger
TWD/V /TVL12APRNYCCHI/TVL
Information (validating airline, travel date, routing, pax name)
TWD/1 will select from similar names list.
TWD/TKT016-1612345612
By ticket number
TWD/TKT
RT*E
Redisplay PNR from eticket record.
TICKET STATUS CODES

The eticket records that are held in the owner airline's database are allocated
a status code per flight coupon. Each flight coupons status code is displayed
in the eticket record. The codes indicate whether an ETKT can be voided or if
it can be exchanged/reissued, revalidated or refunded. The status code must
be O or Open to allow
allow any modifications. The coupon status can only be
updated by the airlines.
COUPON STATUS CODE
Airport Control
Checked in
Exchanged/Reissued
Flown/used
Irregular operations
Lifted/boarded
Open for use
Printed
Refunded
Suspended
Paper ticket
Void
Print exchange
COUPON STATUS CODE2

A
C
E
F
I
L
O
P
R
S
T
V
X
Please note that these codes are set according to the appropriate IATA resolutions. Not all
codes are applicable to all airlines, and some cannot be viewed by the agent.
Training Department
January 2006
15
DISPLAY
ETICKET RECORD DISPL
AY
EXAMPLE OF AN ETICKET
ETICKET RECORD DISPLAY
Header line indicating eticket number, RCI

confirmation number and Amadeus record locator.
Passenger
Name
Eticket
coupon
number
OD
SI
FCMI
POI
DOI
IOI
Origin and Destination

Sale Indicator (no longer mandatory)
Fare Calculation Mode
Indicator/Failcode
Place Of Issue
Date Of Issue
- IATA Number Of Issuing Office
TKT-1254620080209
RCILOC-ZKRJYN
OD-BFSBFS SI-SITI FCMI-0
POI-LON DOI-26OCT00 IOI-91212380
1.TEST/PMR
ST
ST Eticket Coupon Status
1 O BFS BA 1417 H 27OCT 1030 OK HXPX
C
27OCT27OCT 2PC
Header. Below shows
2 O LHR BA 1426 H 18NOV 1915 OK HXPX
O
18NOV18NOV 2PC
eticket coupon status
BFS
indicator. See previous
FARE
F GBP
76.00
page for a list of codes.
Flight details, booking status
TAX
GBP
10.00GB
and
fare
basis
TAX
GBP
13.90UB
TOTAL
GBP
99.90
/FC BFS BA LON38.00BA BFS38.00GBP76.00END
Base fare, issue indicator, tax
FP CCCA5301250151588411/0700/A039115
(max 3), total (base fare + tax) or
FREQUENT FLYER BA-12345678
additional collection total (in case
>
of exchange
Fare calculation, endorsements,
form of payment

Training Department
January 2006
16
MANUAL FARE BUILD AND TICKETING ELEMENTS

A manual stored ticket is a fare that has been created manually, or an
automatic TST that has been updated manually. A manual TST will be used
only when it is not possible to force a fare into the booking and modify it.
Many of the same entries will be used to update the fare when exchanging
tickets. The pricing indicator M indicates that the TST was manually stored
or updated.
Create a blank ticket shell for the fare to be built. Amadeus automatically
creates separate TSTs per passenger type (e.g. adults, children, infants)
TTC
Transitional Ticket Create
TTC/P1
(as above) Passenger 1 only
TTC/S3TTC/S3-5
(as above) Segments 3 to 5 only
TTC/S3/P1
(as above) Segment and Passenger
Note:
Note The code PAX refers to all adult and child passengers, excluding
infants. The code INF refers to infants only, excluding all other passengers.
TTC/PAX
Transitional Ticket Adults and Children only
TTC/INF
Transitional Ticket for Infants only
TQT
Redisplay the unfinished Manual TST
Important Note:
Note Once you have created the shells, you display them in the
same way you display any stored fare: TQT
Do not type TTC again or you will wipe out the original shell!
Response after TTC blank ticket shell
TST00001
LON1A0980 RH/04JAN M 1
T1.TEST/P MR
1
DUB CO 023 Y 20FEB 0900 OK
2 O EWR CO 022 Y 27FEB 2010 OK
DUB

Training Department
January 2006
OD DUBDUB SI
17
TST INSERTS
Information must be added to the blank ticket shell, including baggage
allowance, validity dates, fare basis. Use TTK commands to add this
information.
TTK/APC
TTK/A
Baggage allowance PIECE concept
TTK/A20K
TTK/A
Baggage allowance KILO amount
TTK/BS2RT
TTK/B
Fare Basis (S2RT)
TTK/V10DEC10DEC
TTK/V
Not Valid Before Not Valid After dates
TTK/VXX
TTK/VXX10DEC
VXX
Not Valid After date only
TTK/V10DEC
TTK/V
Not Valid Before date only
TTK/F100.00/X
/X20.00GB
TTK/F
/X
Fare is GBP100.00 plus GBP20.00GB tax
TTK/EGBP425.00
TTK/E
Equivalent Fare is GBP 425.00
TTK/L3-5
TTK/L
Insert a stopover at Line 3 to 5
TTK/L4X
TTK/L X
Insert a connection at Line 4
TTK/NFTTK/NF-150
Net Remit Net Fare
TTK/NFTTK/NF-
Remove Net Fare amount
TTK/TGBP25.
.00
TTK/T
Total amount of GBP25.00
Note:
Note Always input both Fare and Tax amounts at the same time. Amadeus
will automatically calculate the total.
Use the following Fare field codes depending on type of ticket:

F = Published Fare or Net Remit
I = IT Fare
U = BT Fare
E = Equivalent Fare
R = Re-issue Published Fare or Net

Y = ITX re-issue
W= BT Re-issue
Tax field codes:

codes
X = new tax O = old tax (re-issue)

Training Department
January 2006
18
LINE ENTITLEMENTS
Because the fare basis, validity dates and baggage allowance may differ for
each segment you can insert line numbers (lines relate to the line numbers in
the TST)
TTK/L1/A23K
TTK/L1/A K
Baggage for Line 1 only is 23 kilos
TTK/L
/V10JUN/A
/APC
TTK/L2/V
/V
/A
Line 2 not valid before 10 June, Line 2

baggage allowance PIECE system
TTK/A30K
TTK/A
Baggage allowance for all sectors is 30 kilos
MULTIPLE ELEMENTS
When building or modifying a TST, more than one element can be added at a
time, using the / (oblique) to separate eg.
TTK/BBIT/C
/CLON
SA JNB SA LON END/I
/IGBP100.00/X
/X20.00GB/L
/L1/
TTK/B
/C
/I
/X
/L / 23K/
V15NOV15NOV/L
/L2/A
/L /APC/V
/A /V22NOV22NOV
/V
Note:
Note It does not matter in which order you enter the elements, but you must
add the common elements first. This means that line entitlement indicators
(e.g. L1) must go after the common elements such as Baggage Allowance.
Amadeus assumes everything after the line indicator (e.g. L1) relates to that
line until the next line is specified (e.g. L2)
DIFFERENT TSTS
Where more than 1 TST exists specify the TST number to modify
TTK/T1/B
TTK/T /BY2
/B
Modify TST number 1 fare basis Y2
TTK/T1,2/A
TTK/T /A23K
/A K
Modify TST 1 and 2 with baggage

Training Department
January 2006
19
LINEAR FARE CALCULATION

TTK/CLON IB MAD...
Linear Fare Calculation must include END
TTK/CBUILD
Amadeus automatically types routing

information and you overtype the figures
Response after TTK/CBUILD

TST00001
LON1A0980 SG/01DEC M 1
FXP
1.ANDREWS/BMR
1
DUB AA 7979 Y 24APR 1100 OK Y
2 O BOS AA 7978 Y 01MAY 1900 OK Y
DUB
OD DUBDUB SI SOTO
PC
PC
DUB AA BOS AA DUB 000.00NUC 000.00 END ROE1.000000
Amadeus can also add the amounts for you in the fare calculation line:
TTK/L1-2/Z
TTK/L /Z100.00
/Z
GBP amount per sector
Response:
TST00001
LON1A0980 SG/01DEC M 1
FXP
1.ANDREWS/BMR
1
DUB AA 7979 Y 24APR 1100 OK Y
2 O BOS AA 7978 Y 01MAY 1900 OK Y
DUB
OD DUBDUB SI SOTO
PC
PC
DUB AA BOS100.00 AA DUB100.00GBP200.00END
TTK/L1-2/Z
ROE0.615424
TTK/L /Z100.00ROE
/Z
ROE
NUC amount per sector with

ROE
TTK/L1-2/Z
TTK/L /Z100.00USD
/Z
USD amount per sector
TST00003
LON1A0101 MK/05JAN I 0 LD 15MAR05 OD LONLON SI SITI
TFXP
1.SMITH/JOHN MR
2.SMITH/ANNA MRS
1
LHR BA 247 F 15MAR 2110 OK F2BA
PC
2 O GIG BA 246 F 26MAR 1440 OK F2BA
PC
LHR
FARE F GBP
7319.00
TAX01 X GBP
40.00GBAD TAX02 X GBP
10.40UBAS TAX03 X GBP
12.50YQLO
TAX04 X GBP
12.50YQDP TAX05 X GBP
18.80BREB
TOTAL
GBP
7413.20
LON BA RIO7058.09BA LON7058.09NUC14116.18END ROE0.518483
9.FE
10.FM
11.FP
12.FV
*M*VALID ONLY ON BA SERVICES

*M*9
CASH
BA
Elements 9-12 are the mandatory and

optional ticket elements automatically
displayed from the PNR

Training Department
January 2006
20
PASSENGER FACILITY CHARGES (USA ONLY)

The passenger facility charge (PFC) is a fee that is charged in the USA only.
The charge must show as a tax (tax code XF), and should also be added to
the fare calculation line.
FQZ PFC EWR
Check the PFC value by city code. Displays

In USDs
TTK/ZXF EWR3
Add the PFC to the fare calculation line in

USD.
Alternative if above entry fails.
TTK/C+XF EWR3
TTK/X 1.70 XF

Training Department
January 2006
If the PFC is not included in the tax

breakdown this should be added in local
currency (to convert - FQC 3 USD/GBP)
USD/GBP
21
STEP BY STEP TICKETING GUIDES
MANUAL FARE BUILD

Step 1
TTC
TTC/P1
Transitional Ticket Create

Transitional Ticket Create, Passenger 1
only
Step 2
Insert mandatory and optional ticketing elements
FVCO
Validating carrier
FV
FPNONREF
AGT
Form of payment (normal)
FP
FEVALID
ONLY AS SHOWN
Endorsements (free text)
FE
OR
TTK/BY2BA
TTK/B
TTK/L1/VXX12JUN
TTK/L1/V
TTK/A20K
TTK/A
TTK/APC
TTK/A
Insert fare basis

Insert not valid before and after dates
Insert baggage allowance as weight
Insert baggage allowance as piece system
Step 3
Insert base fare and tax. Total will calculate automatically.
TTK/FGBP250/X
/X7.10UP/X
/X0.90UQ/X
/X2.40BC/X
/X2.90YC
TTK/F
/X
/X
/X
/X
Insert base fare and tax
Step 4
Add the linear fare calculation
TTK/CBUILD
Insert blank calculation line figures must

still be calculated
FQC250GBP/NUC
/NUC
Convert base fare to NUCs (neutral unit of
FQC
currency). Also displays rate of exchange
TTK/L1-2/Z
ROE0.574888
Insert NUC amount per sector and
TTK/L /Z218ROE
/Z
ROE
rate of exchange
Alternatively if preferred the calculation line can be added manually

TTK/C LON CO NYC218.00 CO LON218.00NUC
NUC436.00END
END ROE0.574888
NUC
ROE
Step 5
Issue ticket(s)
TTP
TTP/PT

Training Department
January 2006
Normal entry to issue electronic ticket

Issue paper ticket
22
NET REMIT TICKETS

Net Remit Ticketing displays a published fare on the ticket, although the
passenger may have paid a significantly cheaper fare.
If the airline allows you to force a published fare regardless of the class
booked, follow the next steps. If the airline does not allow a fare to be forced
a manual TST must be built, SEE MANUAL FARE BUILDSTEP BY STEP,
PAGE 22.
After making the reservation in the class advised by the airline:
Step 1
Can the fare be found in the FQD (Fare Quote Display list)?
FQDLONSIN/
/21NOV/A
/ASQ
FQD
/A
Fares LON to SINGAPORE ON SQ
FQDLONSIN/21JAN/ASQ/CY
AF AY BA BI CX DE EK GF JL
KE KL KU LH LX MH MS OS QF
QR SK SV TG TK UL UN VS /YY*
AK C6 C9 DY D2 E6 FL FP FR
F9 GI GX G3 G5 IT JD LL LQ
OV QH RY R3 R8 SB SP UK UR
U2 VB VK WW W7 XF X5 YC 4U
6Q 7A 9B 9G 9Q
ROE 0.518483 NEAREST 1.00 GBP
21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM
LN FARE BASIS
OW
GBP RT
B PEN
01 Y2
632
1264
Y 02 YHAP
541
Y 50
03 YHPXSQ
944
50
TAX MAY APPLY
The airline said use the Y2 fare.

This fare is found in the Fare
Quote Display
6748/MPM 8542
DATES/DAYS
AP MIN MAX R
A01NOV + - - M
S01DEC31JAN + + - M
A01FEB S01DEC 31JAN +7
7+ 3M M
If the fare can be found in the FQD Go to Step 2
If the fare does not exist in the FQD you must force in an alternative
fare and update that fare value and fare basis OR Manually Build the
Net Remit. See previous section, Manual Fare Build.

Training Department
January 2006
23
Step 2
Force the fare into the PNR for ticketing3
FXP/LFXP/L-Y2
All sectors show this fare basis/conditions
FXP/S2,3/L
FXP/S /L/L-Y2
Only segments 2 and 3 apply to this fare
FXP/L2/L3FXP/L2-YHAP/L3
/L3-YKAP
(as above) different fare basis
Response after FXP/L-Y2

FXP/L-Y2
01 SMITH/JAMES*
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
LON
SFO BA 0285 F F 15MAR 1030 Y2
PC
LON BA 0286 F F 25MAR 1930 Y2
PC
GBP
1160.00
15MAR05LON BA SFO1118.64BA LON1118.64NUC

2237.28END ROE0.518483SITI
XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP
7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY
GBP 12.50YQ GBP 2.30XF SFO4.50
NET REMIT
GBP
20.00GB
GBP
10.40UB
GBP
52.00XT
GBP 1242.40
TKT BY FARE BASIS *3*
>
PAGE 2/ 2
Step 3
Add the net fare to the TST
TTK/NFTTK/NF-350.00
Insert net fare amount. This will show below

total cost on TST.
Step 4
Add Mandatory Ticket Elements
FTNR BA1234
Insert the deal or contract number
FPNR+NONREF
AGT/GBP
/GBP550.00
FPNR+
/GBP
Special Form of Payment for Net Remit
only. There must be one FP per TST.
(This is the selling fare including tax)
FE VALID BA ONLY
Add endorsement if required by contract
FM0
FM
Add commission as zero (always zero for

net remit ticketing)
Not all airlines allow you to force fares.

Training Department
January 2006
24
Step 5
Issue the ticket(s)
TTP
TST00001
Normal ticket entry to issue electronic tickets
LON1A0980 SG/20OCT M 1
OD LONLON SI SITI
1.SMITH/AMR
1
LHR VS 045 Y 15MAR 0930 OK Y2
PC
2 O JFK VS 010 Y 22MAR 2310 OK Y2
PC
LHR
FARE F GBP
806.00
TAX01 X GBP
TAX04 X GBP
3.00YCAE TAX05 X GBP
8.00USAP TAX06 X GBP
TAX07 X GBP
1.90XACO TAX08 X GBP
4.20XYCR TAX09 X GBP
TAX10 X GBP
1.50AYSE TAX11 X GBP
1.80XF
TOTAL
GBP
868.70
NETFARE GBP
350.00
LON VS NYC639.30VS LON639.30NUC1278.60END ROE0.630369 XF JFK3
6.FE
7.FM
8.FP
9.FT
10.FV
*M*NON END NON REF VALID VS ONLY

*M*0
NR+NONREF AGT/GBP412.70
NRVS12345
VS

Training Department
January 2006
Net fare amount

TTK/NF-350.00
2.50YQVO
8.00USAS
2.50YQDP
25
IT OR BT TICKETS
Special contract fares do not show an amount on the actual ticket. IT or
Inclusive Tour fares are normally sold in conjunction with other products, eg
cars or hotels. BT or Bulk Tour fares are normally sold seat only.
Because a non published fare basis is used, you can either build a manual
fare, or force in a fare basis from the FQD and modify the required elements.
Step1
Choose a fare from the correct cabin e.g. Y for economy from the FQD (Fare
Quote Display list).
FQDLONSIN/21NOV/ASQ
FXA
Fares LON to SINGAPORE ON SQ

Display list of fares valid for selected
flights/routing
FQDLONSIN/21JAN/ASQ/CY
AF AY BA BI CX DE EK GF JL
TAX MAY APPLY
KE KL KU LH LX MH MS OS QF
QR SK SV TG TK UL UN VS /YY*
AK C6 C9 DY D2 E6 FL FP FR
F9 GI GX G3 G5 IT JD LL LQ
Select a fare in the correct cabin (so
OV QH RY R3 R8 SB SP UK UR
that the correct tax will be imported) to
force in to the booking.
U2 VB VK WW W7 XF X5 YC 4U
6Q 7A 9B 9G 9Q
ROE 0.518483 NEAREST 1.00 GBP
21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542
LN FARE BASIS
OW
GBP RT
B PEN DATES/DAYS
AP MIN MAX R
01 Y2
632
1264
Y - A01NOV + - - M
02 YHAP
541
Y 50 S01DEC31JAN + + - M
A01FEB
03 YHPXSQ
944
Y 50 S01DEC31JAN + 7
7+ 3M M
Step 2
Force the fare into the PNR for ticketing4
FXP/LFXP/L-Y2
All sectors show this fare basis
FXP/S2,3/LFXP/S2,3/L-Y2
Only segments 2 and 3 apply to this fare
Response after FXP/L-Y2

FXP/L-Y2
01 SMITH/JAMES*
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
LON
SFO BA 0285 F F 15MAR 1030 Y2
PC
LON BA 0286 F F 25MAR 1930 Y2
PC
GBP
1160.00
15MAR05LON BA SFO1118.64BA LON1118.64NUC

2237.28END ROE0.518483SITI
XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP
7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY
GBP 12.50YQ GBP 2.30XF SFO4.50
GBP
20.00GB
GBP
10.40UB
GBP
52.00XT
GBP 1242.40
TKT BY FARE BASIS *3*
>
4
Ticket by fare basis code 3

means the fare has been forced
in to the PNR
Not all airlines allow you to force fares.

Training Department
January 2006
26
Step 3
Complete the mandatory (and optional) ticket elements
TTK/BITX
TTK/B
TTK/I GBP100.00
TTK/L1/V
TTK/L /V15SEP15SEP
/V
TTK/CBUILD
FM0
FM
FPNONREF
AGT
FP
FEVALID
ONLY AS SHOWN
FE
FT*TOUR
FT*
CODE
FTIT1LH2TOUR
FT
Update to show correct fare basis

Add I for IT or U for BT and the fare
Add validity dates
Build basic fare calculation (IT/BT
not essential to show detailed
calculation)
Commission Percentage (always 0
for IT/BT))
Form of Payment (normal)
Endorsements (free text)
Deal or contract (* means free text)
Correct format of a Tour Code
(detailed below)
Correct Tour Code Format

FT
IT
6
LH
1
TOUR
Tour code transaction type

Type IT or BT
Last digit of year in which tour code became effective
Airline code
One digit traffic conference area approval code
Tour identification code, 1-8 letters or numbers
Example of completed TST for ITX Fare

TST00001
LON1A0101 MK/06JAN M 9
OD LONLON SI SITI
TFXP/L-Y2
1.SMITH/JAMES MR
1
LHR BA 285 F 15MAR 1030 OK Y2
PC
2 O SFO BA 286 F 25MAR 1930 OK Y2
PC
LHR
FARE I GBP
500.00
TAX01 X GBP
12.50YQLO
TAX04 X GBP
2.60YCAE TAX05 X GBP
7.30USAP TAX06 X GBP
7.30USAS
TAX07 X GBP
2.60XACO TAX08 X GBP
3.60XYCR TAX09 X GBP
1.30AYSE
TAX10 X GBP
12.50YQSO TAX11 X GBP
2.30XF
TOTAL
GBP
582.40
LON BA SFO1118.64BA LON1118.64NUC2237.28END ROE0.518483 XF
Note the Special Fare code:
SFO4.5
I for IT tickets
U for BT tickets
This prevents the fare being
shown on the ticket
Step 4
Issue Ticket(s)
TTP

Training Department
January 2006
Normal Ticket entry to issue electronic ticket
27
ISSUE WITH PART PAYMENT

PAYMENT BY MCO
If an MCO has been issued by and airline as a credit towards future travel and
is being redeemed against a new booking, the transaction is treated as an
exchange and the following steps should be followed:
Step 1:
The fare should be stored and if necessary manipulated following the steps
outlined in the first issue section of the manual.
Step 2:
Insert the validating carrier and not valid after dates.
FV BA
TTK/L1/VXX
TTK/L /VXX20MAY
/VXX
Insert validating carrier

Insert not valid after date
Step 3:
TTK/EXCH
Process the exchange
Step 4:
Insert total amount to be collected. This figure is the value of the new ticket
price less the value of the MCO.
TTK/TGBP450.00
TTK/T
Insert total amount to be paid
Step 5:
Insert the FO element (original form of issue) as the MCO number and issuing
details
FO125FO125-1234567890 LON 01DEC05/91812345
FO 125-9699001071
LON
01DEC05/
91247250

Training Department
January 2006
Original MCO number

Place of issue
Date of issue
Issuing IATA number
28
Step 6:
Insert the FP element (form of payment) showing the original form of payment
that was used for the original MCO and the new form of payment for the
difference.
FPO/CASH+/NONREF AGT/GBP900
FPO
/CASH
+/NONREF AGT
/GBP900
Form of payment Original or Old

Insert original form of payment from issue of MCO
New form of payment
Amount of additional collection less value of MCO
Step 7:
TTP
TTP/PT
Issue electronic tickets

Issue paper tickets

Training Department
January 2006
29
VOIDING AN ETICKET
Tickets can only be voided on the day of issue BEFORE midnight. Several
restrictions apply when voiding an eticket, these are:
Tickets that have been exchanged CANNOT be voided but must be
refunded or reissued again
Tickets must be voided through the airlines eticket record

Once a ticket is voided the process CANNOT be reversed or altered in any
way. Tickets must be issued again
The coupon status MUST be O for Open in the eticket record

Step 1
TWD
TWD/L10
TWD/L
Display the eticket record

Display etcket record by FA line
If the ticket is not displayed the following error message will show.
NO ET RECORD IN AAA
Step 2
TWX
Void tickets
This entry will void all coupons

coupons with the status O
This entry will void the eticket in the airline database and in the BSP report. A
SAC or settlement authorisation code will be generated.
OK ETKT RECORD UPDATED SAC- 125P2HGPIRGM6
SALE IS CANCELLED IN REPORTING SYSTEM
The FA element is moved to history upon receipt of confirmation from the

airline that the ETKT coupons within the ETKT record have been voided.
A new FA element is created with the EV code replacing the ET entry.
6 FA PAX 125-9699001054/EVBA/21DEC05/LON1A0902/00047250/S2-3
The coupon status in the eticket record is updated to V

V

Training Department
January 2006
30
ERROR
ER
ROR RESPONSES
If the flight coupons have been exchanged or not open for travel the following
message will appear
DOCUMENT NOT AVAILABLE FOR VOID REQUEST
If the link to the target airline is down the following text is displayed, and the
request to void the tickets must be resent.
XX LINK DOWN NO VOID REQUEST SENT
PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON

PAGE 53,
53 voiding reported sales
REPRINTING ETICKET COUPONS

If there is a problem with the printer or the paper documents that are normally
printed are lost, it is possible to reprint all or some of these coupons again
This can be done within 7 days of the original ticket request, including the day
that the document was issued.
TTR/L10/C
TTR/L /C/C-IFX

Training Department
January 2006
TTR is the transaction code

L10 is the line number of the FB element in the
PNR
C-IFX Selects the coupons to be reprinted
I = Agent Coupon
F = Credit Card Charge Form
C = Audit Coupon
31
REVALIDATING AN ETICKET
Revalidation of an eticket is applicable only for change of flight number, dates
or time of flights. If there is a change of routing and/or booking class, an
exchange must be performed regardless of whether an additional collection is
required. Please note that revalidation is only permitted where no additional
collection is required*.
The eticket is not updated automatically with any changes in the passengers
itinerary. The changes must be manually amended and the etickets must be
revalidated to reflect the new changes
A record of the revalidation is made in the eticket Display History
STEPS TO REVALIDATE AN ETICKET

Step 1
TWD
TWD/L10
TWD/L

Display eticket record by FA line
TTP/ETRV/L9/S
TTP/ETRV/L /S4/E
/S /E2
/E
L9
S4
E2
Step 2
THE FA LINE NUMBER
Number of changed segment in PNR
Eticket coupon number
TTP/ETRV/L7/S
As above, more than one coupon
TTP/ETRV/L /S2-4/E
/S /E1-3
/E
The FA element is amended to reflect any changes in the segments altered. In

the event that all segments of the original itinerary were cancelled and
rebooked, so that the original FA element no longer exists on the face of the
PNR, then a FH element containing the ticket number of the existing ETKT
has to be added to the existing or new PNR. This has to be segment and
passenger associated to the applicable new segments and passenger.
FHE 125125-0123456789
Manually add electronic ticket number.

Ticket number can be found in the booking
history.
Note: A new Electronic Ticketing Passenger itinerary receipt is not produced

on revalidation. If the passenger requires a record of the new flight details, a
normal host itinerary has to be printed
*NB Some airlines will permit a revalidation if there is no change to the route, but a
change fee applies to the fare. In this case, the change fee needs to be collected by
Automated MCO. Please check with the individual airline and see Amadeus
Automated MCO Manual for steps to issue an Automated MCO for a rebooking fee.
ETICKET HISTORY
Eticket history lists each sector of the e-ticket record, and all updates that
have been made to that sector.
TWD
TWH
Display e-ticket record

Display history of e-ticket record

Training Department
January 2006
32
EXCHANGE/REISSUE OF TICKETS
If there are any changes on a booking other than date, flight number or times,
or in there is an additional collection to be paid for the change then a ticket
must be reissued.
The eticket record MUST always be displayed prior to any action being
taken on a booking.
Please note that it is not possible to make a name change on an eticketed
booking. If a name change is required the original eticket should cancelled
and submitted for a refund as per airline conditions, and a new ticket issued
with the correct name.
Please also note that if an exchange is processed on a ticket with an
equivalent value, the equivalent amount in GBP should always be added back
in, otherwise it will not be possible to correctly process a refund
(TTK/EUSD500.00)
TTK/EUSD500.00).
TTK/EUSD500.00)
ADDITIONAL
EXCHANGE WITH NO ADD
ITIONAL COLLECTION
Normally in the case of a minor change ie date, flight number, flight times an
eticket will be revalidated, however if there is a change to routing or another
major change then the ticket should be reissued.
Step 1
Make necessary itinerary changes. This is based on at least 1 original sector
of the itinerary remaining live so that the original TST is not deleted.
Step 2
TWD
TWD/L10

Display eticket record by FA line no
Check that the status of each sector on the eticket record is O.

Step 3
TTU/S2-3
TTU/S

Training Department
January 2006
Update all itinerary segments in the TST
33
Step 4
TTK/EXCH
Process the exchange. See below for the changes

that will be made to the TST:
Fare field identifier will change

Change flag must be
from F to R indicating Reissue.
removed prior to ticket
Please see below for other
reissue TTF/T1
change identifiers
TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI
TFXP
Tax code X will be
1.TEST/R MRS
changed to O,
1
LHR BA 009 Y 10FEB 2125 OK
indicating Old tax
2 O BKK BA 010 Y 10MAR 2355 OK YLRT
23K
LHR
FARE R GBP
848.00
TX001 O GBP
65.00YQAC TX002 O GBP
20.00GBAD TX003 O GBP
11.90UBAS
TOTAL
GBP
0.00
The total amount will disappear
LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909
and revert to 0.00, indicating no
amount to be paid.
8.FE VLD QF/BA/AO ONLY
Form of payment will automatically
9.FM *C*0
change and add O/ (FP O/) at the
10.FP O/NONREF AGT
beginning, this indicates the old or
11.FV BA
original form of payment.
Step 5
TTK/L1/BSIT/V10FEB10FEB/A23K Fare basis, not valid after date and
baggage allowance must be inserted
to updated segments in the TST.
TTK/L2/VXX10JUN
TTK/L2/VXX10JUN
Minimum of not valid after date must

be added to unchanged segments.
Step 6
Add original ticket number and additional ticketing information to show as FO
or original form of issue.
FO*L14
FO*L
OR
Capture FO entry from FA line automatically

(Please note that the entry returned must be
copied and pasted to insert the FO line).
FO 125125-9699001071 E1 LON 01DEC05/91247250

FO 125-9699001071
E1
LON
01DEC05/
91247250
Original ticket number

1st open coupon on eticket record
Place of issue
Date of issue
Issuing IATA number
See HE ETO for further FO format information

Step 7
TTF/T1
Remove change flag (specify TST number)
TWD
TTP
If eticket, display eticket record

Issue eticket
Step 8

Training Department
January 2006
34
CODES
TST FARE CHANGE CODE
S
When TTK/EXCH is entered, the fare and tax codes are automatically updated
as follows:
Fare Codes
Base fare code
Reissued fare code
Published fare
F
R
IT fare
I
Y
BT fare
U
W
Tax Codes
New Tax
Original Tax
X
O
ADDITIONAL
EXCHANGE WITH ADDITI
ONAL COLLECTION
Tickets may be reissued with an additional collection if changes have been
made and amendment fees charged, or a ticket upgraded, additional tax to
pay, or a change of routing involves a higher price.
Step 1
Step 2
TWD
TWD/L10
TWD/L
Display the eticket record (not applicable for paper

tickets)

Step 3
TTU/S2-3
TTU/S
Update TST with all itinerary segments in the TST
TTK/EXCH
Process the exchange.
Step 4
Step 5
TTK/L1/BY2/V
V10FEB10FEB/A
/A23K
Fare basis, not valid after date
TTK/L1/B
/A
and baggage allowance must be inserted to
updated segments in the TST.
TTK/L2/VXX10JUN Minimum of not valid after date must be added to
all segments.
Step 6
TTK/TGBP50
TTK/T

Training Department
January 2006
Add total additional collection amount
35
Step 7
After the exchange the form of payment (FP) element will have changed
automatically to FPO. This must be deleted, and a new FP element added to
display the original and new form of payment. The additional collection
amount must also be added to the end of the entry.
FPO/NONREF
AGT+/
+/NONREF
AGT/GBP
/GBP50
FPO/
+/
/GBP
FPO
/NONREF AGT
+/NONREF AGT
/GBP50

Insert original form of payment details
New form of payment
Amount of additional collection
Step 8
FO*L14
FO*L
OR

FO 125125-9699001071 E1 LON 01DEC05/00047250

FO 125-9699001071
E1
LON 01DEC05
91247250

1st open coupon on eticket record (not
applicable if paper ticket)
Place and date of issue
Issuing IATA number

Step 9
TTF/T1
Step 10
TWD
TTP

Issue eticket
*NB Some airlines will permit a reissue if there is a route and/or fare
difference, but a rebooking fee also applies to the fare. In this case, the
rebooking fee needs to be collected by Automated MCO. Please check with
the individual airline and see Amadeus Automated MCO Manual for steps to
issue an Automated MCO for a rebooking fee.

Training Department
January 2006
36
EXCHANGE WITH DELETED

DELETED TST
When the original TST is no longer present in the itinerary it will be necessary
to rebuild the fare. This may happen if the TST is deleted in error, or if there
is an amendment to all sectors of the itinerary.
The fare can either be built using the TTC entry, or a fare can be forced and
modified using FXP. The entire TST can then be amended in reissue mode.
Step 1
TWD
TWD/L10
Display the eticket record (not applicable for paper

tickets)
Display eticket record by FA line no.

Step 2
Make necessary updates to the itinerary and check the change
conditions/penalties.
The original fare information can be found in the TST history.

TQT
Display all stored fares (includes list of historical)
TTH/T1A
Display specific historical fare.
Step 3, Option1
FQDLONPAR/ABA/20JUN
View fare quote display, select fare.
FXP/LFXP/L-Y2BA
Force fare into booking
TTK/EXCH
***Skip to stage 7 if fare inserted using above method***

Step 3, Option 2
TTC
Initiate manual fare build
Build the fare manually, as per a manual fare build (inserting fare basis,
validity dates, baggage allowance, base fare, tax, fare calc etc). Please see
the end of this section for tips on how to rebuild the fare using the TST history.
The fare can either be rebuilt using the reissue codes (see below), or it can be
built as a normal manual fare build, and then the exchange processed
(TTK/EXCH
TTK/EXCH)
TTK/EXCH ***Skip to stage 6/7 if this method is used***

Training Department
January 2006
37
Step 4
Taxes that are already paid should be updated to show as original. If the
exchange is processed in a normal reissue this will happen automatically. If it
is being done manually, the original paid taxes should be re entered added as
O or original taxes.
TTK/O15GB/O35YQ/O9.30UB etc - Insert original taxes
The original taxes that still display as X to signify unpaid should be removed
TTK/X
TTK/X2
Delete all new taxes

Delete a specific tax
Step 5
TTK/CBUILD
Insert fare calculation line (blank)
TTK/CLON BA JNB863
Insert fare calculation line (see page 20 for
further information)
Step 6
TTK/L1/BY2BA/V
/V20FEB20MAR/A23K
/A23K
Update fare basis, NVB, NVA
TTK/L1/B
/V
baggage allowance for all segments in the TST.
TTK/L2/VXX10JUN
Step 7
TTK/TGBP50
TTK/T
Minimum of not valid after date must be added to

all segments.
Update the total additional collection amount.
Step 8
After the exchange the form of payment (FP) element will have changed
automatically to FPO. This must be deleted, and a new FP element added to
display the original and new form of payment. The additional collection
amount must also be added to the end of the entry.
FPO/NONREF
AGT+/
+/NONREF
AGT/GBP
/GBP50
FPO/
+/
/GBP
FPO
/NONREF AGT
+/NONREF AGT
/GBP50

Training Department
January 2006

Insert original form of payment details
New form of payment
Amount of additional collection
38
Step 9
FO*L14
FO*L
OR

FO 125125-9699001071 E1 LON 01DEC05/00047250

FO 125-9699001071
E1

LON 01DEC05
91247250

Issuing IATA number

Step 10
TTF/T1
Step 11
TWD
TTP

Issue eticket
Note: When the TST has been deleted, the information from the original issue
can be retrieved from the TST history (please ensure that you retrieve the
correct historical display, eg TTH/T1A).
TTH/T1A The relevant section of the history
will display as follows:
XF/Y GBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP11.90UBAS/
OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.00
This can be copied and pasted into the new fare build, closing the gap
between Y and GBP508.00.
For example TTK/YGBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP
TTK/
11.90UBAS/OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.0
0
The same principle can be followed to insert the fare calculation line.
The exchange (TTK/EXCH
TTK/EXCH),
TTK/EXCH fare basis, validity dates and baggage allowance
should be processed as for a normal reissue, and the above steps followed
from step 8.

Training Department
January 2006
39
EXCHANGE OF NET REMIT

REMIT
Reissue of a net remit follows the same basic principle as standard reissues
with and without additional collections, however there are a few differences as
follows
COLLECTION,
Steps 11-5/6 as per EXCHANGE WITH NO ADDITIONAL COLLECTION,
EXCHANGE WITH ADDITIONAL COLLECTION with/without additional
collection, see pages 31/33
Step 7 Remove the net fare amount
TTK/NF
Step 8 Following the exchange the FP line will change to FPO. Again this
should be deleted. There must be one FPO line per passenger. The format
for inserting the reissue form of payment is as follows:
FPO/NR+NONREF
AGT/NR+
/NR+NONREF
AGT//100
FPO/NR+
/NR+
Step 9 - Add original ticket number and additional ticketing information to
show as FO or original form of issue.
FO*L14
FO*L
OR

FO 125125-9699001071 E1 LON 01DEC05/00047250

FO 125-9699001071
E1
LON 01DEC05
91247250

Issuing IATA number
Step 10
TTF/T1
Step 11
TWD
TTP

Add received from and Issue ticket

Training Department
January 2006
40
EXCHANGE OF CONJUNTION
CONJUNTION
A conjunction ticket will be issued when there are more than 4 flown and
surface sectors in a booking. This means that per 4 sectors a separate ticket
number will be generated. The initial steps to follow are those that have been
outlined in the previous sections.
COLLECTION,
Steps 11-5/7 as per EXCHANGE WITH NO ADDITIONAL COLLECTION,
EXCHANGE WITH ADDITIONAL COLLECTION with/without additional
collection, see pages 31/33
FO element
The FO element must display all ticket number that are issued for the
conjunction, as follows:
FO*L14
FO*L
OR

FO 125125-9699001078 E1 79 LON 01DEC05 /00047250

FO 125-9699001071
E1
-79
LON 01DEC05
91247250

Last 2 digits of next ticket number
Issuing IATA number

Step 10
TTF/T1
Step 11
TWD
TTP

Issue eticket

Training Department
January 2006
41
EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING

(INCLUDING
INFANT)
If there are multiple TSTs in a booking, or multiple passenger types the TST
or passenger number must be specified in all updates.
Step 1
Step 2
TWD/L12
Display the eticket record by FA line number for

passengers (not applicable for eticket)
TTU/S4-5/T
TTU/S /T1-3
/T
Update all itinerary segments, in the TST

specifying the TST numbers
TTK/EXCH/T1
TTK/EXCH/T
Process exchange for TST 1. Repeat entry for

other TSTs (multiple TSTs cannot be selected on
this entry)
Step 3
Step 4
Step 5
TTK/T1-3/L
/L2/V
/APC
TTK/T /L1/V
/L /V20JUN20JUN/L
/V
/L /V10JUL10JUL/A
/V
/A
Multiple TSTs can be selected for updates that
apply to all, including validity dates and baggage
allowance. Please note that on above entry all
information added after L1 will apply to line 1 only,
and all information added after L2 will apply to line
2 only. Information added prior to the line
specifications will apply to all lines.
TTK/T1/L2/B
TTK/T1/L /BY2IN
/B
If each TST has a different fare basis, update

TSTs individually. If all TSTs have the same fare
basis, information can be added to above entry.
TTK/T1/T
Update total additional collection for each TST
TTK/T /TGBP50
/T
TTK/T2-3/T
Update total additional collection for multiple
TTK/T /TGBP100
/T
TSTs if the amount is the same

Training Department
January 2006
42
Step 6
Delete original form of payment (FP) elements. Add passenger specific forms
of payment, showing INF for infant, or PAX for all other passengers.
FP INF O/NONREF
AGT+/
+/NONREF
AGT//GBP50/P
/P1
O/
+/
/P
Add infant form of payment. If multiple infants on a
booking then must also relate to adult
FP PAX O/NONREF
AGT+/
+/NONREF
AGT//GBP100/P
/P1
O/
+/
/P
Add form of payment for other passengers. One
FP element should be added per passenger.

Step 7
FO*L14
FO*L
OR

FO INF 125125-9699001082 E1 LON 01DEC05/00047250/P1

01DEC05/00047250/P
FO INF 125-9699001082 Infant related, original ticket number
E1
LON 01DEC05
91247250
Issuing IATA number
/P1
Passenger related (only required if multiple
/P
infants on a single booking)
FO PAX 125125-9699001071 E1 LON 01DEC05/00047250/P1

01DEC05/00047250/P
FO PAX 125-9699001071 Original ticket number
E1
LON 01DEC05
91247250
Issuing IATA number
/P1
Passenger related
/P

Training Department
January 2006
43
Step 8
TTF/T1TTF/T1-4
Remove change flag from all TSTs
TWD/L11
TWD/L
Display eticket record for issuing ticket (not

applicable for eticket)
TTP/RT/T1
TTP/RT/T
Issue ticket displaying on current eticket

recored. /RT will redisplay the booking on
your screen so that you can continue
working on it.
Step 9

Training Department
January 2006
44
SECOND EXCHANGE
Step 1
Step 2
TWD
TWD/L10
Display the eticket record (not applicable if paper

ticket)

Step 3
TTU/S2-3
TTU/S
Update all itinerary segments in the PNR
Step 4
TTK/L1/BY2/V
V10FEB10FEB/A
/A23K
Fare basis, not valid after date and
TTK/L1/B
/A
baggage allowance must be inserted
to updated segments in the TST.
TTK/L2/VXX10JUN
Minimum of not valid after date must

be added to all segments.
Step 5
Update FO element to show Original ticket number from first issue and ticket
number from Most Recent exchange.
FO125FO125-9699001076LON01DEC05/00047250/125
9699001076LON01DEC05/00047250/125LON01DEC05/00047250/125-9699001077E1LON
05DEC05/00047250/P1
FO 125125-9699001076
LON 01DEC05
/91247250
/125/125-9699001077
E1
LON 05DEC05
/91247250/P1

Training Department
January 2006
Original ticket number (first issue)

Place and date of first issue
Issuing office IATA number
Ticket number of most recent exchange
Place and date of most recent exchange
Issuing office IATA no and passenger
association
45
Step 6
Remove current form of payment and re-enter to show original payment
method, new payment method and additional collection amount.
FPO/NONREF
AGT+/
+/NONREF
AGT/GBP
/GBP50
FPO/
+/
/GBP
Step 7
TTK/EXCH
TTK/TGBP50
TTK/T
Update additional collection amount
TTF/T1
Step 8
Step 9
Step 10
TTP

Training Department
January 2006
Issue eticket.
46
PAPER TICKET EXCHANGE

EXCHANGE
Exchange of a paper ticket follows the same basic format to that of an
electronic ticket, however there is no eticket record to be displayed
Normally in the case of a minor change ie date, flight number or flight times an
eticket will be revalidated, however a paper ticket must be reissued.
Step 1
Step
Step 2
TTU/S2-3
TTU/S
TTU/T1/S2,3
Update all itinerary segments in the PNR

(as above) but TST1 only
TTK/EXCH
Process the exchange. See below for the changes

that will be made to the TST:
Step 3
Fare field identifier will change
Change flag must be
from F to R indicating Reissue.
removed prior to ticket
Please see below for other
reissue.
change identifiers
TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI
TFXP
Tax code X will be
1.TEST/R MRS
changed to O,
1
LHR BA 009 Y 10FEB 2125 OK
indicating Old tax
2 O BKK BA 010 Y 10MAR 2355 OK YLRT
23K
LHR
FARE R GBP
848.00
TX001 O GBP
65.00YQAC TX002 O GBP
20.00GBAD TX003 O GBP
11.90UBAS
TOTAL
GBP
0.00
LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909
8.FE
9.FM
10.FP
11.FV
VLD QF/BA/AO ONLY

*C*0
O/NONREF AGT
BA
Form of payment will automatically

change and add O/ at the beginning,
this indicates the old or original form
of payment.
The total amount will disappear

and revert to 0.00, indicating no
amount to be paid.
Step 4
TTK/L1/V10FEB10FEB/23K Fare basis, not valid after date and
baggage allowance must be inserted to
updated segments in the TST.
TTK/L2/VXX10JUN
Minimum of not valid after date must be

added to unchanged segments.
Step 5 (if exchange does not include add coll skip to Step 7)
TTK/TGBP50
Update the total additional collection
TTK/T
amount

Training Department
January 2006
47
Step 6 (if exchange does not include add coll skip to Step 7)
Delete the original FP element. Add new FPO element to show original form
of payment, new form of payment and amount including additional taxes to be
collected.
FPO/NONREF AGT+/NONREF AGT/GBP50
AGT/GBP
Step 7
FO 125125-9699001071 LON 01DEC05/00047250
FO 125-9699001071
LON
01DEC05
91247250

Place of issue
Date of issue
Issuing IATA number
TTF (or TTF/T1)

TTF/ALL
TTP/F
Remove Flag (or from TST1 only)

Remove all Flags from all TSTs
Remove Flag at ticketing time
TTP/PT
Add received from and Issue ticket. /PT

specifies that the document is to be issued
as a paper ticket.
Step 8
Step 9
EXCHANGE WITH PFC

Where the passenger facility charge exists in the fare calculation line, this
should be updated to show paid.
TTK/Z PD XF MCO3

Training Department
January 2006
Update PFC on fare calc line to show paid.
48
TST UPDATE ENTRIES

These entries are used to change/update an already created TST and allow
you to update a fare or tax separately.
TTK/FGBP500.00
Add/change base fare
TTK/F
Delete base fare, equivalent, fare, taxes and

total
TTK/X
TTK/X
Delete new taxes
TTK/X2
Delete specific tax
TTK/XGBP10.00GBAD
Add new tax
TTK/O
Delete old taxes
TTK/OGBP10.00GBAD
Add old tax
TTK/NFTTK/NF-GBP100
Add/change net fare amount (net remit)
TTK/NFTTK/NF-
Delete net fare net remit amount
TTK/TGBP500.50
TTK/TGBP500.50
Add/change total amount
TTK/FGBP100.00/BY/A30K
Update fare field and non-fare field

elements
TTK/T5/X4
More than one TST, if there is more than

one TST in a PNR you must indicate the
number of the TST or TSTs that you want
to update. You enter the TST number or
numbers directly after the TTK entry
separated by a slash.

Training Department
January 2006
49
TEMPORARY TICKETING
Temporary Ticketing Mode is used to issue completely open tickets (first flight
must have a date), and for PNRs where changes have been made directly
with the airline but the changes have not been reflected in the PNR. Etickets
cannot be issued using temporary ticketing mode.
Temporary ticketing is also to be used with Amadeus System User airlines
where you are not allowed to take over the PNR
The information required is only what is needed to issue the ticket. There is
no permanent record made so it is not necessary to add PNR details
TY
Enter Temporary Ticketing mode
IG
Exit or Ignore TY mode
After entering Temporary Ticketing mode you would need to add:

NM1BENSON/GMR
NM1
SSRG763Y30AUGLHRGIGHK
HK1
SS
HK
Passenger Name
Flight information flight
number, booking class, date of
travel, routing, number of
seats
Form of Payment
Commission
Validating carrier
Price Itinerary
Issue Ticket
Exit TY mode
FPNONREF AGT
FM9
FVRG
FXP
TTP
IG
Example:
RP/LON1A0101/
1.ROGER/M MR
2 RG8753 F 30AUG 2 LHRGIG HK1
SEE RTSVC
*TY*
>fvrg;fm9;fp*nonref agt
2200 0940+1 M11
1 MR
Note the * TY * which means you are

in Temporary Ticketing Mode.
Mode.
Remember that you can string the
mandatory ticketing entries along
using the semisemi-colon key in place of
ENTER.
Tip! You can also retrieve existing bookings in Temporary Ticketing mode.
This would be useful if you had a mix of Amadeus user airlines and non-users
in the same PNR.

Training Department
January 2006
50
STOCK CONTROL
STOCK
ADDING TICKETING STO
CK
Load Allocated (and unallocated stock if you wish)5
You must have at least one allocated stock range to issue tickets
TSM/F1/1234567890C1TSM/F1/1234567890C1-1000/P1000/P-KA0388
KA0388
Initiate and load stock
BSP
TSM is Ticket Stock Modify
/F1 is the identifier for ATB2
Use /A1 for Optat
Response to loading stock

STOCK REF
F1
FROM
2589984000
TO
2589984199
890 is the first ticket number followed by

C for check digit and 1 (see
Supplementary Info for how to calculate
check digits)
-1000 is the number of tickets in box
Next is the next ticket to

come through the printer
NEXT
2589984052
ALERT
P means printer
mnemonic
KA0388 which is
referred to as
printer F1
LONU12XXX
10 PRT-KA0863
148
ATB2
From is the first ticket number and

to is the last
TSM/F/1234567890C0TSM/F/1234567890C0-1000
An alert is set to flag

when only 10 tickets
remain
There are 148 tickets left
Add unallocated stock for future use
TSM/F2/1234567890C0TSM/F2/1234567890C0-1000/V Add stock to printer F2 and void

existing unused coupons
TSM/A1/1234567890C0TSM/A1/1234567890C0-250
Add stock to Optat printer A1
ASSIGN PRINTER
If you have more than one printer use this entry to find the Ticket Printer
Mnemonic (printer address):
TTQLIST
Display list of printers in this office
Response to TTQLIST
***************************************************************
CRT : 9EB0952B IS LINKED TO SET MNEMONIC : K00277
***************************************************************
ATID
MNEM
TYPE/DOCUMENT
The mnem column is the list of
------------------printer addresses.
9EB09548 KA0386 SBRA/GENERAL
9EB09549 KA0387 SBRA/GENERAL
In this example, there is only
9EB09547 KA0388 STAT/TICKET
one ticket printer (ka0388)
9EB0954A KA0389 SACA/GENERAL
9EB0954B KA0454 MSW1/GENERAL
Make a note of the mnemonic
In Amadeus the code F for Ticketing Stock always refers to ATB2 and the code A for
OPTAT ticket stock. Please use the code relevant to your office.

Training Department
January 2006
51
DOCUMENT BANK AND PRINT QUEUE

At any time, you can display the Stock you have received from BSP and
loaded into Amadeus, as well as the stock assigned to your ticket printers.
TSD
Ticket Stock Display
Response:
STOCK REF
LONU12123
F1
FROM
2589984000
TO
2589984199
NEXT
2589984052
ALERT
10 PRT-KA0863
148
ATB2
F2
FROM
2589983800
TO
2589983999
NEXT
2589983972
ALERT
10 PRT-KA0864
28
ATB2
Once the printers have been identified to the

system as Printer 1 or 2 (F1 or F2) this is how
you refer to them for ticketing
PRINT QUEUE
The Print Queue literally forces tickets to line-up before passing through the
Printer you can display and rearrange or delete items from the print queue.
Only when the Queue is OPENED can ticketing
proceed
Response to PQD/F1
QUEUE
OPENED
A001
ITEMS -
003
Total items waiting in

Queue
#
LOCATOR DOCS NAME
001 DCY35F
01
TEST/A
002 DCZYN1
ABIRKENHEADP
06
003 DCZYN1
06
ABIRKENHEADP
***** END OF DISPLAY *****
TYPE
TKT
TKT
TKT
STATUS
PRINTING
WAITING
WAITING
An item that is status

printing cannot be
stopped
DOCS is the number of documents needed

to complete the Ticket Print request
PQD/F1
PQC/F1
PQO/F2
Print Queue Display for Printer F1

Print Queue Close for Printer F1
Print Queue Open for Printer F2
Close the Print Queue when you want to change the Printer ribbon
After closing the Print Queue, you can delete a Waiting item without
impacting your BSP sales report. Other options include:
PQN/F1/3
PQX/F2/5
PQT/F1/F2
Print Queue Next item number 3

Delete item 5 from Printer F2
Move all items on F1 to Printer F2

Training Department
January 2006
52
TICKET JOURNEY TO PRINTER

The diagram below illustrates the path your ticket request will take once you
have entered TTP from your terminal
Step1:
Once you have entered TTP, the system sends a ticket request
to the Amadeus ticket server.
Step2:
The Amadeus ticket server, based in Erding outside Munich,

Germany, receives your request for a ticket. The ticket server
validates your PNR, ensuring all mandatory ticketing elements
are stored. If not you will get a message back with the missing
elements e.g. need validating carrier . If all elements are in place
then a ticket image is sent to the print queue.
Step3:
The print queue can be controlled from your office, and offers
you the facility to re-arrange items on the print queue, or to close
the queue, so that the ticket requests are stored. By opening the
queue the tickets will start to print, in the order they are placed
on the queue. After leaving the print queue, the ticket image is
sent to the ticket delivery mechanism (TDM).
Step4:
The ticket delivery mechanism has been set up to allow you, the
end-user, to monitor and check the status of the ticket printer, as
far as the system is concerned. If for any reason, after a TTP
entry your ticket has not printed, the TDM will offer various
possible actions to rectify the problem. If all is okay, the ticket
request will pass through the TDM, and onto the next step, the
ticket printer itself !
Step5:
Finally, the ticket request arrives at its last stop, and prints out
successfully on the printer.
All the steps above, clarifying the journey your ticket request makes after each
TTP entry, will take approximately 2 seconds in duration.

Training Department
January 2006
53
TICKET DELIVERY MECHANISM

You do not normally alter the Ticket Delivery Mechanism
However, it is important to know how to display, purge and start the delivery
process if a ticket does not print
Response after TZD entry
TICKET DELIVERY MECHANISM - PRINTER STATUS DISPLAY REPORT
PRINTER ID
STOCK RANGE REF
RECORD LOCATOR
NUMBER OF DOCS/CPNS - NAME
COUPON/TICKET TYPE
ITEMS REPORTED
DELIVERY STATUS:
PRINTING - INACTIVE
Printer ID and system

Printer Reference
- KA0842
- F1
- 0
Items Reported YES
means the sale has
generated through to your
BSP report
POSSIBLE ACTIONS:
1. CHECK STOCK RANGE REFERENCE QUEUE
2. OPEN STOCK RANGE REFERENCE QUEUE
3. CHECK DOC IN PRINTER IS NEXT IN DOCUMENT BANK
Possible Actions alert you

suggestions on what to do
if there is a problem
END OF DISPLAY
TZD/KA0388
Display Delivery for printer KA0388
TZSTART/KA08426
Re-start the Delivery. Using TZSTART will

not impact your BSP sales report. If the
item in the TZD has already been reported,
it will not report again. If the item hasnt
reported, it will report as it is delivered.
TZSTOP/KA0842
TZSTOP/KA0842
Stop the Delivery Mechanism
TZPURGE/KA0842
Purge the current item
TZPURGE/KA0842/XREFTZPURGE/KA0842/XREF-NONE
Purge current item - Nothing printed (ATB2)
TZPURGE/KA0842/XREFTZPURGE/KA0842/XREF-1234567890
(as above) last item printed (ATB2)
TZRECOVER/KA0842/4
Error where Stock Control Numbers have

not been returned. TZSTART does not fix
unrecoverable error. Recover printing from
next coupon to issue. (ATB2)
Note:
Note Before TZPURGE you must TZSTOP the delivery process
You only need the printer address (e.g. KA0388) if you have more than one printer

Training Department
January 2006
54
VOIDING REPORTED SALES

Once an item has been reported to your BSP Sales report you can only void it
on the day of issue
You can void the ticket with the PNR displayed on screen or from the Query
Report
Etickets must be voided through the Eticket record.
With PNR displayed on screen
--- TST RLR --RP/LON1A0101/LON1A0101
KR/SU
6JUL01/0927Z
ZJ6DE4
LON1A0101/0003CC/6JUL01
1.CAGE/NMR
2 BA 185 J 10DEC 1 LHREWR HK1
4 1325 1640
*1A/E*
3 BA 178 J 17DEC 1 JFKLHR HK1
7 0910 2105
*1A/E*
4 AP LON 44 1293 550573
5 TK OK06JUL/LON1A0101
6 FA PAX 125-9600014766/GBP3717.70/06JUL01/LON1A0101/00912074
/S2-3
The FA line is the

automated ticket
number. You can cancel
this sale from your BSP
report without first
displaying the report
TRDC
TRDC/L6
Ticket Report Document Cancel

(as above) but more than 1 FA line. Cancel sale
for ticket number on line 6
TRDR/L6
Reinstate a voided paper ticket

Training Department
January 2006
55
REPORT
VOIDING FROM QUERY R
EPORT
TJQ
TJQ/SOF
TRDC/006417
Display Query Report for Tickets issued against

your sign-in TODAY
(as above) but request Show Office (SOF)
Cancels Passenger WARD ticket (below)
Response to TJQ/SOF
AGY NO - 91244355
QUERY REPORT 14JAN
CURRENCY GBP
OFFICE - LONU12500
SELECTION:
AGENT - ALL
14 JAN 2001
---------------------------------------------------------------------------OFFICE - LONU12406
---------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC
TAX
COMM FP PAX NAME
AS RLOC TRNC
---------------------------------------------------------------------------006413 053 6765294267 117.80
18.80
8.91 CC HICKS/J MI LH ZYGP8G TKTA
006414 996 6765294268 117.80
18.80
8.91 CC OWEN/S MS LH ZYGBGW TKTA
006415 996 6765294269 117.80
18.80
8.91 CC CARO/P MS LH YSZP3Z TKTA
006416 996 6765294270 161.80
16.80
13.05 CA BERMUNDEZB LH YS782H TKTA
006417 125 6765294271 158.90
23.90
9.45 CC WARD/SMR
LH ZYNL3I TKTA
To cancel an item
you refer to its
sequence number
TRDR/006417

Training Department
January 2006
Form of Payment CC
for Credit Card and CA
for cash/cheque
AS is agent sign who issued

ticket. TRNC is transaction
code. TKTA means auto
ticket and CANX means
Voided, CANN means voided
by the system.
Reinstate a voided ticket from the sales report
56
VOIDING AND REPORTS

VOIDING
TICKETS
VOIDI
NG NON ISSUED TICKET
S
Spoiled tickets already allocated in the Document Bank must be voided
TSN/F2/203/V
Next ticket to print is 203 on printer F2 void

any tickets between last issued and 203
OPTIONS
TICKET REPORT OPTION
S
Reported sales are transmitted to BSP overnight
View reports up to a maximum of 45 days in the past
There are 2 categories of reports: Current Sales and Closed Sales Period.
These correspond to the BSP BI-monthly reporting cycle.
Note
Note: It is important to note that Amadeus defaults to displaying sales
connected to your own sign-in. You must use the Show Office option if you
want to view the activity of the whole office.
TJP
TJD/SOF
TJS/SOF
TJI/SOF
TJI/SOF/HNUTJI/SOF/HNU-11
Prints a displayed Report

Todays Sales Figures
Last periods Sales (like TJD)
Last periods Itemised (like TJQ)
Specific (Closed) report number 11
QUERY REPORT OPTIONS

The TJQ (Ticket Journal Query Report) is the most used report
It is the only report you can cancel sales from (see previous page)
Below are some unique options that can be used with this report.
TJQ/SOF/R
TJQ/D--15JUN27JUN
TJQ/D
TJQ/SOF/FTJQ/SOF/F-1234567890
Displays in reverse order (last is first)

View report for specific period
Display from Ticket 1234567890
TJQ/V
TJQ/VTJQ/V-15JUN27JUN
Display Void tickets for current period

Void tickets for specific period

Training Department
January 2006
57
UETTR (Unused Electronic Ticket Tracking Report)

The Unused Electronic Ticket Tracking Report (UETTR) allows you to submit
a search request for a list of unused electronic tickets past the last date of
travel issued in your office. The last date of travel is defined as the travel date
shown on the last eticket coupon.
The automated extraction and compilation of unused eticket data provides
travel agencies and airlines with the ability to quickly and easily identify pastdate unused etickets without manual intervention. The unused etickets can
then be reissued, revalidated or refunded.
When you request a UETTR, the system generates a report according to the
search criteria specified in your request entry and automatically places the
results on the designated message queue.
3 days or 72 hours after the eticket has become past date, the RBE sends a
query to the airline system to check the status of the ticket. An eticket obtains
past date status the day after the travel date shown on the last coupon of the
ticket. The eticket is considered to be unused if the status of one of the eticket
coupons is any of the following:
O = OPEN FOR USE
A = AIRPORT CONTROL
C = CHECKED-IN
L = LIFTED
N = COUPON NOTIFICATION
S = SUSPENDED
I = IRREGULAR OPERATIONS
The unused eticket remains in the UETTR database until 28 days after the
query date. It is then purged automatically from the database.
The query is always sent to the validating airline. If the airline does not
participate in the UETTR, past date etickets will be refused and
automatically purged 28 days from the attempted query date.
To request a UETTR for all past date unused etickets issued by your office
enter:
I-SB/TR
Response:
REQUEST SENT TO MESSAGE QUEUE

>

Training Department
January 2006
58
Example Of A UETTR Listing Past Date Unused Etickets:

1 OF 1
UNUSED ELECTRONIC TICKET REPORT
OFFICE - MIA1S2CA1
PAST DATE LIST
DATE-01SEP05
SEARCH REQUEST: I-SB/TR
-------------------------------------------------------------PASSENGER NAME A/L TICKET
LAST DOT 1A RLOC QUERY DATE
-------------------------------------------------------------SMITH/TOM
006 7005832678 08AUG05 EEEFFF
11AUG05
BROOKS/A
001 7005832711 03AUG05 GGGEEE
06AUG05
FOSTER/CAROLIN 001 7005832737 15AUG05 HHHIII
18AUG05
MARSHALL/GAIL
005 7005832798 15AUG05 NOPNR
18AUG05
PATTERSON/ROBE 005 7005832801 13AUG05 RRRSSS
16AUG05
TAYLOR/MARJORIE 220 7005832802 10AUG05 IIIJJJ
REFUSED*
*AIRLINE REFUSED TO ALLOW QUERY
END OF REPORT
1 of 1 Part 1 of 1 If the report exceeds 50 lines of data a continuation report

will be sent to your messaging queue.
Unused Electronic Ticket Report Title of report
OfficeOffice-MIA1S2CA1 Office ID that requested the report
DateDate-01SEP05 Date report requested
Passenger name
Airline ticketing code
10 digit eticket number
Last dot Header of the last date of travel
1A RLOC Header of Amadeus record locator column
Query date header of the query date column (query date is when the RBE
(remote back end) sends the unused eticket query to the airline system 3
days or 72 hours after the last eticket coupon)
Additional Search Options
I-SB/TR/OSB/TR/O-MIA1S2DT1
Search by office ID (controlled by

EOS agreements)
I-SB/TR/OSB/TR/O-MIA4B2***
Search by office ID (corporate code)
using wildcards
I-SB/TR/NRequest by passenger surname
SB/TR/N-JONES
I-SB/TR/NRequest by passenger surname and
SB/TR/N-JONESJONES-MI
partial first name
I-SB/TR/RSB/TR/R-XYZ123
Request by Amadeus record locator
I-SB/TR/DRequest by last date of travel
SB/TR/D-15AUG05
I-SB/TR/DSB/TR/D-15AUG0515AUG05-20AUG05 Request by range of travel dates
I-SB/TR/NSB/TR/N-JONESJONES-MI/DMI/D-15AUG05 Request by name and travel date
I-SB/TR/VRequest by Airline code
SB/TR/V-DL
I-SB/TR/TBy ticket number (3 digit airline code
SB/TR/T-0017005832805
and 10 digit ticket number)
Please note: This is not standard functionality and must be ordered through
Amadeus.

Training Department
January 2006
59
SUPPLEMENTARY INFORMATION
ADDING AND SPLITTING TSTS
After storing a fare (before ending the PNR) you can add another passenger
to the existing TST
TTA/P2
TTA/T1/P2
Add passenger 2 to the only TST

(as above) but to TST number 1
You can split an existing TST and modify the resulting individual TSTs7
TTS/P2
TTS/T1/P2
Split passenger 2 from only TST

(as above) split from TST number 1
TST HISTORY
The 2 types of history are Current (containing all additions, changes and
deletions) or Deleted (containing the history of expired or deleted TSTs).
TTH
TTH/T2
TTH/T2A
Display TST history (only 1 TST exists)

(as above) but for TST 2 only
(as above) but TST 2 and History A only
Response to TTH
** CURRENT HISTORY DOES NOT EXIST
** HISTORY A
CF/F GBP1160.00/E
0 /XGBP20.00GBAD/XGBP10.40UBAS/
XGBP12.50YQLO/XGBP2.60YCAE/XGBP7.30USAP/XGBP7.30USAS/
XGBP2.60XACO/XGBP3.60XYCR/XGBP1.30AYSE/XGBP12.50YQSO/
XGBP2.30XF/TGBP1242.40
FC/ TICKET BY FARE BASIS *3*
002 RF-MARCUS CR-LON1A0101 SU 0468MK 06JAN/0852Z
XN
XT
XS
XA
XB
XS
XO
XA
XB
XD
SMITH/JAMES MR
M
LHR BA 285
F 15MAR05 1030 OK
PC LHR BA 285
F 15MAR05 1030
Y2 LHR BA 285
F 15MAR05 1030
SFO BA 286
F 25MAR05 1930 OK
SFO BA 286
F 25MAR05 1930 OK
PC SFO BA 286
F 25MAR05 1930
Y2 SFO BA 286
F 25MAR05 1930
LONLON
XN = Cancelled Name
XT = Cancelled Pricing Indicator
(I is automatic, M is manual)
XS = Cancel Flight segment
XB = Deleted Fare Basis
XD = Cancelled origin/dest.
XF/ = Delete Fare Field
XP = Delete Payment Restriction
XC = Delete Fare calculation
FC = Add Fare calculation
indicator
001 RF, office, agent, date record
OK
OK
OK
OK
As soon as you start passenger relating Fare and Ticketing elements, for example the Form
of Payment (e.g. FPCASH/P2) Amadeus automatically splits the TST.
Training Department
January 2006
60
DIGIT
CALCULATE CHECK DIGI
T
Amadeus can calculate the check digit of a ticket coupon:
DG 1 220 2190154701/7
DG
1
220
2190154701
/7
Entry to calculate check digit
Transaction code
Coupon number
3 digit airline code
10 digit ticket number
Divide by 7
The response will show the calculation of the full number divided by 7,
and a remainder. The remainder is the check digit.
MAINTENA
AINTENANCE
ATB TICKET PRINTER M
AINTENA
NCE
It is recommended that ATB ticket printers be cleaned at least once every 2-3
months or more frequently depending on the volume of tickets being issued.
This would include blowing out any dust with an air can as well as using the
ATB cleaning coupons.
Details of where to obtain ATB cleaning coupons can be found on the UK
Amadeus Information pages by entering:
GGAMAGB SUPPLIES

Training Department
January 2006
61

Ticketing Manual 2

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TICKETING

Copyright Amadeus Marketing (UK) Ltd

Document Release Information

May 2007 Version 7.1

Copyright Amadeus Marketing (UK) Ltd

All rights reserved

Copyright Amadeus Marketing (UK) Ltd

TST UPDATE ENTRIES...................................................................................... 49

Copyright Amadeus Marketing (UK) Ltd

PNR with tickets

Automated ticket number for each

TST means Transitional

--- TST --RP/LON1A0101/LON1A0101

FM is commission level *C* means

The FB element is entered automatically

FP is form of payment as it appears

MANDATORY TICKETING ELEMENTS

Copyright Amadeus Marketing (UK) Ltd

Validating carrier segment 2 (more than 1 TST

Commission fixed at a specific amount (eg 20.00)

See HE FM for further information.

Copyright Amadeus Marketing (UK) Ltd

GENERAL COMMISSION TABLE

General sales agreement in GB

Airline participating in BSP in GB

Display interline and ticketing agreements between

Display all interline agreements held by VS

(In display P = PTA/TOD, T = Ticketing, E = Eticket)

Copyright Amadeus Marketing (UK) Ltd

Form of payment (NONREF must be one word)

TST specific form of payment

Different form of payment for INFANT

Form of payment for passenger 2 only

Card number and expiry date

Copyright Amadeus Marketing (UK) Ltd

MANUAL CREDIT CARD APPROVAL

See HE DE for further information.

Copyright Amadeus Marketing (UK) Ltd

Fare Endorsement free text

See HE FE for further information.

Correct format of tour code

Tour Code (* means free text follows)

Automated ticket number

See HE FHE for further information.

DISPLAY STORED FARE - TST

Transitional Quoted Ticket

Response after TQT entry:

Display TST number 1

Display TST by passenger number

Copyright Amadeus Marketing (UK) Ltd

Note how both Mr

TICKETING FIRST ISSUE

Displays general eticketing information

ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:

PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIER'S INTERLINE PARTNERS

ELECTRONIC TICKET PRINTING

Ticket to Print (issue electronic tickets)

Tip! Use TTP/TKT to check the ticket is OK before issuing

When sending the ticket to print, PT or paper ticket must be specified.

FM is commission level C means

MVALID ONLY ON BA SERVICES