Carlos Alva Updated Resume

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Carlos Gonzalo Alva

3312 New Bern Ridge Drive. Apt. 205 Raleigh, NC 27610


704-975-8275 [email protected]
OBJECTIVE
Currently seeking internship positions in finance/accounting. Accountable, analytical, confident, efficient,
visionary, passionate, professional, and skilled in conflict resolution.
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EDUCATION
North Carolina State University, Poole College of Management, Raleigh, NC
Business Administration: Concentration Finance, minor in Accounting.
Wake Tech Community College, Raleigh, NC
4.0 GPA, Deans List- Academic Achievement Award.
Queens University of Charlotte, Charlotte, NC
3.25 GPA, Business Club council member.

Graduation: Dec 2016


Spring 2014
Fall 2013

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WORK EXPERIENCE
Chick-Fil-A, Supervisor, Raleigh, NC
12/2013-current

Overseen cash management and leadership development.

Delivered excellent customer service by using Second Mile Service.

Developed managers and trained new team members in restaurant fundamentals and company standards
through 3-step training process (Demonstrate, Imitate, Repeat).
Chick-Fil-A, Supervisor, Charlotte, NC
01/2006-12/2013

Successfully opened 10 Chick-Fil-A Restaurants (2011-2014): TX, MD, CA, NC.

Improved waste gap margin from 3% to 0% over a six month period.

Implemented a Leadership program at a Grand Opening on time and under budget.

Managed daily operations (Account Receivables and Payables, managed product invoices, inventory
management, quality control, sales forecasting, labor scheduling, Profit and Loss statements.) of a 4.7
million dollar business.

Coordinated with a team of 4 that generated systems which led to an increase in Operational Excellence
scores by 20, which placed restaurant in the Top 20% of Chain.

Increased Drive-thru Sales by 20% by implementing systems that made performance efficient.

Grand Opening Certified Trainer (June 2012). Certified at Home Office to train using 3 step training method.

Achieved a 98% and above customer satisfaction rating. Trained and developed more than 50 team
members over a 7 year period and managed over 80 employees.
Private Academic Tutor, Charlotte, NC
01/2005- 06/2009

Taught Algebra, Pre-Calculus, Spanish I, II, III, French I, II. Ages 7-15.

Coordinated schedules to meet student demand.

Communicated with parents about progress of students.


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ACADEMIC BUSINESS PROJECTS


Wake Tech: Created a Master Budget for a Non-Profit Organization in Managerial Accounting class.

Our group chose to partner with the Special Olympics. Goal was to raise profits of $20,000 and use those
funds to raise Down Syndrome awareness. Utilized Excel to perform calculations. Grade: A+
Queens University: Computed the daily activities of Stevies Toy Empire Incorporated in Financial Accounting
class.

Project required the documentation of the companys journal entries, debits and credits, bank
reconciliation, payroll, investments, PIC accounts and taxes. Grade: A+

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TRAITS AND SKILLS


Fluent in Spanish, Microsoft Word, Excel, Spread Sheets, Databases.

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INTERNATIONAL EXPERIENCE
Lived in Lima, Peru for nine years. Learned the Peruvian culture, folk dances and traditions.

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COMMUNITY INVOLVEMENT
Ellas Race: Fed the Runners participating in the 5k run/walk, 5 hours.
Freedom House Church: Usher. Assisted guests to seats, 72 hours. Summer Camp Youth Leader, 60 hours.
Samaritans Purse Operation Christmas Child: Fed the volunteers and packaged presents, 8 hours.
Second Harvest Food Bank: Brought food to local churches, 20 hours.
Spanish Coalition: Volunteered with city clean-up project, 4 hours.
Jesus Ministry: Informed Hispanic community on health awareness issues and legal counseling services, 10
hours.
James Martin Middle School: Assistant Soccer Coach, 180 hours.

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