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    Sarah Sanchez Resume

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    Sarah R. Sanchez is seeking a career in sales, management, or customer service. She has over 10 years of experience in customer service, administrative, and collections roles in the financial services industry. Her experience includes processing credit applications, assisting customers, account reconciliation, and collections work. She is currently pursuing further education while working as a credit and collections analyst.

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    Sarah Sanchez Resume

    Uploaded by

    api-227315242
    108 views2 pages
    Sarah R. Sanchez is seeking a career in sales, management, or customer service. She has over 10 years of experience in customer service, administrative, and collections roles in the financial services industry. Her experience includes processing credit applications, assisting customers, account reconciliation, and collections work. She is currently pursuing further education while working as a credit and collections analyst.

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    Sarah R. Sanchez is seeking a career in sales, management, or customer service. She has over 10 years of experience in customer service, administrative, and collections roles in the financial services industry. Her experience includes processing credit applications, assisting customers, account reconciliation, and collections work. She is currently pursuing further education while working as a credit and collections analyst.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    108 views2 pages

    Sarah Sanchez Resume

    Uploaded by

    api-227315242
    Sarah R. Sanchez is seeking a career in sales, management, or customer service. She has over 10 years of experience in customer service, administrative, and collections roles in the financial services industry. Her experience includes processing credit applications, assisting customers, account reconciliation, and collections work. She is currently pursuing further education while working as a credit and collections analyst.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Sarah R.

    Sanchez
    7032 South Tremont Way Midvale UT 84047

    Email [email protected]

    Cell (801) 712-0838

    Career in sales, management and customer service within an active and growing financial oriented organization. Position
    should also offer future growth and professional development for an aggressive dedicated individual with leadership skills and
    attitude.

    PROFESSIONAL EXPERIENCE
    Dec 2014- Current

    THYSSENKRUPP NORTH AMERICA, SALT LAKE CITY, UT


    Credit and Collection Analyst
    Answering incoming calls and outgoing calls to customers with outstanding invoices
    Account reconciliation, payment arrangements and solving invoice issues.
    Communicate with customers via email or web portals regarding invoices
    Run monthly AR calls with Branch Managers and personnel
    Communicate with customers monthly on all Repair invoices >3K
    Answer voicemails and emails within 8-16 business hours
    Pull aging reports and repair reports
    Put accounts into a dispute and code accordingly. Work the disputes monthly.
    SUTTER PHYSICIAN SERVICES, SALT LAKE CITY, UT
    Patient Service Representative
    Take inbound Customer Service Calls for a Medical Foundation
    Schedule patient appointments and register patients
    Electronic verification of Insurance
    Page on-call physicians or triage patients to RN advice
    FARMERS INSURANCE AGENCY, TAYLORSVILLE, UT

    March 2013- Dec 2014

    April 2012- Jan 2013

    Commercial Administrative Assistant and Customer Service


    Process Commercial General Liability Certificates of Insurance and Waiver of Subrogation
    Assist Customers with Billing Inquiries
    Add, Delete or Modify Business Policies
    Electronic and Hard Filing
    Other office duties
    FIRST ELECTRONIC BANK, SANDY, UT

    Aug 2008- Feb 2012

    Credit Administrative Assistant and Customer Service Representative:


    Responsible for processing queued credit card applications and sending out weekly updates of applications
    received and approved
    Managed business applications from start to finish
    Send Applicants reason for decline
    Send letters to applicants or Experian when credit inquiry removal is requested
    Process Customer Correspondence, update personal information, addresses, and add authorized users
    Processed trade and credit card inquiry verification
    Completed the Daily FRAU and FACTA Queue ( Called and Verified, Approved or Denied)
    Assist with Customer Service Calls, Disputes and Complaints.
    Incoming customer service calls and assisted customers needs by answering billing questions and transferring
    accordingly
    Collections Administrative Assistant/ Small Claims Department/Collector:
    Processed return mail and logged all work on an Excel spreadsheet
    Front desk clerical work such as answering phones, sending and receiving company mail, faxes and email.
    Complete Complaints, Trial Briefs and Writ Garnishment paperwork for the company
    Skip tracing using Google, Pipl, Accurint, Collection Reports and any other means to locate the person/place of
    employment
    Daily use of Access, Adobe, Excel and Word and shipped packages via UPS.com

    Process Cease and Desist letters/ POA and Death Certificates


    Made over 100 outbound calls a day attempting to collect a debt

    DaVINCI VIRTUAL, SALT LAKE CITY, UT


    Oct 2007-Sept. 2008
    Virtual Client Specialist:
    Answer incoming calls for 250+ clients weekly; responsible for forwarding calls accurately and efficiently
    Schedule appointments and work with dozens of calendars
    Process data entry orders
    Make outbound calls and perform administrative tasks
    Required to multi-task while maintaining optimal customer service skills

    Performed cashier duties and general customer service

    EDUCATION
    Salt Lake Community College

    June 2013- Current

    HIGHLIGHT OF QUALIFICATIONS

    Type 70 words per minute


    Ability to relate in amicable style with customers of diverse backgrounds; help gain trust and confidence
    Adept in both Credit and Financial Process and Procedure
    Well organized, dependable and career-oriented
    Excellent customer service and relationship skills
    Outstanding communication skills, both written and verbally
    Enjoy a challenging, active, administrative oriented work environment
    Excellent team player, work well with co-workers, management and consumers/vendors
    Quick learner with a variety of computer skills
    Received several compliments and continual repeat in business from customers for outstanding service, attitude and
    performance

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