CivicPlus Proposal - MA Easthampton
CivicPlus Proposal - MA Easthampton
CivicPlus Proposal - MA Easthampton
CITY OF EASTHAMPTON,
MASSACHUSETTS
JACOB BERTRAM
REGIONAL SALES MANAGER
Jacob Bertram
Regional Sales Manager
[email protected]
302 S. 4th Street, Suite 500
Manhattan, KS 66502
Direct Line 785.410.5304
TABLE OF CONTENTS
ACHIEVING YOUR VISION ....................................................... 4
CIVICPLUS COMPANY OVERVIEW .......................................... 5
YOUR TEAM OF PROFESSIONALS ........................................... 7
OUR PROJECT DEVELOPMENT APPROACH............................ 9
SCOPE OF WORK ...................................................................... 14
EXPERIENCE & CLIENT REFERENCES ...................................... 16
HOSTING & SECURITY SERVICES ............................................ 18
CONTINUING SERVICE & SUPPORT ........................................ 20
COMPANY & CONTACT INFORMATION .................................. 21
PROJECT DEVELOPMENT ESTIMATE ...................................... 22
CIVICPLUS FEATURES & FUNCTIONALITY .............................. 23
CIVICPLUS PREMIUM MODULES ............................................ 24
ADDITIONAL PRODUCTS AVAILABLE...................................... 27
OUR
PHILOSOPHY
Deliver a unique and
customized, fully responsive
website design reflecting
your vision.
Intuitive navigation
and page layout with
unlimited submenus
and subpages.
Interactive
functionality
through our GCMS
and continuously
updated,cutting-edge
solutions designed by
experts specifically for
you.
support services.
DID YOU
KNOW?
HEAR FROM
OUR CUSTOMERS
I became increasingly
impressed with the capability
of CivicPlus. We had other
companies come in and do
presentations; some of their
websites were beautiful, but
they werent as interactive or
integrated with other modules,
or they were limited as to
what they could do. The fact
that CivicPlus customized from
scratch, not from a template,
was fantastic. Every module I
could ever think of and more
was fully integrated with the
site which was a dream
come true.
Tricia Dzuris
Assistant to Town Manager
Chelmsford, MA
DID YOU
KNOW?
Our technical and
development staff holds
a variety of certifications
including: Microsoft-certified
system engineer, Ciscocertified engineer, Microsoftcertified software developer,
Microsoft Office user specialist
and project management
professional from the Project
Management Institute.
Average Project
Timeline 16-24 Weeks
Timeline
Timeline 3-6 Weeks
4-6 weeks
3-5 weeks
Timeline 3-5 Weeks
3-5 weeks
3-4 weeks
Phase 5 Go Live
3-5 weeks
Website Launch
16 - 24 Weeks
(On Average)
Average Project
Timeline 16-24 Weeks
Kick-Off Meeting
During the initial kick-off meeting, you will
meet your project manager to establish
your project timeline, review the startup kit
and discuss the takeaway items that need
to be completed. Your project manager will
discuss the implications of deadlines and the
expectations required to keep the project on
track.
Deliverables Include:
Best Practices
We will discuss our CivicPlus content best
practices and standards.
10
Average Project
Timeline 16-24 Weeks
Content Development
During the Kick-Off Meeting and Phase 1 your
staff has the role of updating the content
on your current primary site. While you
are making design decisions, our content
development team will optimize and reorganize
your content based on CivicPlus best practices.
Content from sites other than the primary site
can be migrated to the new primary site for an
additional fee.
The CivicPlus content usability experts
research and establish their standards from
the following resources: Jakob Nielsen, www.
Usability.gov and www.HowTo.gov. We will
format and reorganize your content so it is easy
for visitors to quickly scan and retrieve desired
information. There is no limit to the pages
you can create after you have gone through
training.
Design Review
You will have the opportunity to evaluate
and collaborate with the Project Team on
proposed changes. You can revise your design
composition up to the deadline that you and
your project manager agree upon during the
timeline meeting (the average client requests
a total of three). After that deadline, your
projects Go Live date will be adjusted.
Following design approval and functionality
development, we conduct a review to ensure
your expectations are met and website best
practices are upheld. Custom designs are rarely
produced in anticipation of a project.
Accessibility Compliance
Our designers and programmers automatically
implement all the accessibility features
necessary to ensure your site is compliant with
accessibility standards outlined within Section
508. We will make recommendations on best
practices for keeping your content accessible
and available for all users by ensuring that,
among other things:
11
Average Project
Timeline 16-24 Weeks
Phase 5: Go Live
12
Average Project
Timeline 16-24 Weeks
Your Role
We will need your help to create the strongest
possible website for your community. During
the process, you will have homework. Yes,
homework! We will need you to:
Department List
Website Statistics
Site Map
Provide the outline of your current sites
navigational structure.
Verbatim Content
Compile a list of any content on your current
website that must be migrated verbatim to
your new site.
13
SCOPE OF WORK
Kick-Off Meeting
Deliverable: Project timeline, training jump start, online forms, kick-off meeting
CivicPlus will:
CivicPlus will:
CivicPlus will:
14
CivicPlus will:
CivicPlus will:
Phase 5: Go Live
Deliverable: Custom website launched to the public.
CivicPlus will:
Project Enhancement
CivicMedia
15
HEAR FROM
OUR CUSTOMERS
Converting our old
web site in to the modern
County web presence
would have cost more
in time and frustration
than the reasonable cost
associated with hiring
CivicPlus consulting staff
to lead the way.
Contact:
Jamie Doolittle
Network Technician
[email protected]
413.538.5017 x124
Snohomish County, WA
David Stroble
Business Analysis & Project
Management Team
16
Everett, Massachusetts
www.ci.everett.ma.us
Contact:
Alyson Dell Isola
Communications Director
[email protected]
617.394.2454
Winchester, Massachusetts
www.winchester.us
Contact:
Richard Howard
Town Manager
781.721.7133
[email protected]
17
Standard
Hosting & Security
Platinum Upgrade
Hosting & Security
24/7/365
24/7/365
Data Center
System monitoring
18
Hosting
Bandwidth
Burst bandwidth
22 Gb/s
45 Gb/s
Disaster Recovery
8 hours
4 hours
24 hours
4 hours
DDoS Mitigation
Defined DDoS Attack Process
Not Included
Additional coverage
available at time of event.
(Additional fees apply)
*Thresholds:
Traffic exceeds 25 Mb/s sustained for 2+ hours
Traffic over 1 Gb/s at any point during attack
19
HEAR FROM
OUR CUSTOMERS
CivicPlus acted
quickly to quash a
DDOS on our website.
The site was back up
within an hour. The
Our support personnel are ready to answer your staff members questions and ensure their
confidence in using our site. When you choose CivicPlus, our knowledgeable staff is available from
7 a.m. to 7 p.m. (CST) to field your calls and emails, and emergency services are available after
regular hours with our on-call staff 24-hours a day.
In addition to fielding support requests, CivicPlus is proactive in identifying any potential system
issues. Through regularly scheduled reviews of site logs, error messages, servers, router activity
and the internet in general, our personnel often identify and correct issues before they even affect
our clients websites. Our expertise in website management provides assurance to our clients that
their site is in good hands.
a double thumbs up to
CivicPlus on this issue.
I even bragged about
you at our Directors
meeting!
Sally Ellertson
Public Information Officer
City of Burleson, TX
20
Support
Maintenance of CivicPlus
Application & Modules
Fixes
Improvements
Integration
Usability improvements
Testing
Development
Usage License
Contact Information
Jacob Bertram
Regional Sales Manager
[email protected]
Direct Line 785.410.5304
Primary Office
Incorporated In
State of Kansas
Company Website
www.CivicPlus.com
Legal Name
Company Founder
GSA Contract
# GS-35F-0124U
TIPS/TAPS Contract
# 2092613
CMAS Contract
# 3-13-70-2966A
21
Included
Included
$12,298
Ongoing (Annual) Protection Services allows you to receive maximum benefit at minimal cost while protecting your
investment. Each year of your contract, youll receive system enhancements, maintenance and optimization and have full
access to our support staff so your site stays up-to-date with our latest features and functionality. Your annual protection
fee includes redundant hosting services, daily backups, extensive disaster recovery plans, 24/7 support, software
maintenance, system enhancements, recurring training, and access to the CivicPlus community. Billed 12 months from
contract signing - subject to annual 5% increase year three and beyond (beginning year 2)
$2,500
CivicPlus Advantage Payment Plan eases the budgetary impact of your new site and provides a zero interest, level
payment plan that divides the expense of your investment over the life of the contract. Through a minimum four-year
contract, it will dramatically lower your out of pocket expenses for your Total Investment Year 1 cost.
1st year
2nd year
3rd year
4th year
$5,766
$5,766
$5,766
$2,625
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Modules
Functionality
Agenda Center
Archive Center
Bid Postings
Blog
Dynamic Breadcrumbs
Business/Resource Directory
Dynamic Sitemap
Community Connection
Links Redirect
Community Voice
Menu Management
Document Center
Forms Center
Intranet
RSS
Job Postings
My Dashboard
News Flash
Slideshow
TM
Notify Me
Photo Gallery
Quick Links
Spotlight
Staff Directory
23
24
Administrative Features
25
Mobile Video
26
Benefits of CivicMobile:
CivicMobile App
The CivicMobile App is designed to look and work great on
both iOS and Android mobile devices. Designed to keep
users informed, content and alerts can be scheduled for
automatic delivery. The controls are simple and easy for
anyone to use. The CivicMobile app is connected directly
to your CivicPlus website; your content will always be insync with your mobile site visitors. Our professional staff
makes sure the system stays up-to-date with hardware and
software upgrades. This will ensure a system that is always
optimized, secure and problem-free.
We work closely with our clients to match the aesthetics of
their application from the splash screen to the background
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Dickinson County, KS
Emergency Management
Chancy Smith, EM Director
785-263-3608
28