Jocelyn Medina

Online Marketing Assistant at Logistics Bureau Supply Chain Consultants

[email protected]

Summary
An organized and detail-oriented person that is able to adapt to changing priorities and maintain a positive
attitude and strong work ethic. https://www.visualcv.com/jocelyn-medina-ihalas Technical Skills: Vivify
Scrum-Proficient Skype-Proficient Slack-Proficient ICloud Calendar-Proficient ICloud Contacts-Proficient
Lastpass-Proficient Crowdfire-Proficient Weebly-Proficient Outlook-Proficient Lynda-Proficient Google
Calendar-Proficient Dropbox-Proficient Google Drive-Proficient Google Docs-Proficient Microsoft WordProficient Microsoft Excel-Proficient Microsoft PowerPoint-Proficient Microsoft Access-Proficient Microsoft
Outlook-Proficient Trello-Proficient Hootsuite-Proficient Social Media management-Proficient Twitter
Management-Proficient Calendar Management-Proficient Email Management-Proficient Travel/Online
booking -Proficient Processing payment/entering invoices-Proficient Making/Taking phone calls -Proficient
Quickbooks- Beginner Tweepi- Beginner WordPress- Beginner Adobe Photoshop- Beginner

Experience
Online Marketing Assistant at Logistics Bureau Supply Chain Consultants
January 2016 - Present (2 months)
Online Executive Assistant at MBJ Integrated Technologies
September 2015 - January 2016 (5 months)
Screening and prioritizing mail and phone calls Maintain executive calendars and meeting agendas Prepare
materials used in executive presentations Make travel arrangements Organize and maintain files and office
libraries of books, papers and digital media Researching and writing memos
Virtual Assistant at Virtual Done Well
September 2015 - January 2016 (5 months)
Online Client Relations Officer at Neon Buddha
March 2011 - July 2015 (4 years 5 months)
1. Credit Release & Return Authorization: Reports to Director of Customer Care Services Answers CS
calls, faxes and emails and responds to customer enquires as required to ensure compliance with company
and CS policies Liaison with sales reps and other staff as required Credit Releases on the hold list
including applying to CIT, calling or contacting new customers for terms and old customers for updated
terms and/or updated credit information and updating the SO and SA with release info Processing credits/
invoices as required related to customer enquiries Coordinates returns, RA requests, refused and cancelled
orders to resolve them in the most beneficial manner for the company and ensure that the company policies

Page1

are maintained Manages the COOP advertising program and sends high resolution pictures as required
Updates to website for tradeshow schedule and managing appointments for tradeshows as required 2. A/
R and Shipping: Custom clearances - sea shipments Coordinating with broker and warehouse to ensure
timely clearance and shipping of sea freight Accounts Receivable duties including customer contact to
ensure timely payments and applying the AR policies effectively / B&W Collection actions Daily posting
of CIT deposits and reconciliations of short payments or deductions Credit card processing and contact with
customers to ensure timely payments Credit releases for customers to resolve any credit issues Weekly
posting of bank deposits
Administrative Officer at Georgie & Lou Co. Ltd.
March 2011 - July 2015 (4 years 5 months)
Preparing & submitting statutory government payments (SSS, HDMF, PHIC, BIR) Assist in recruitment &
selection including background check up on applicants for vacant position & employees Maintain personnel
record or 201 file
Team Lead at Cyber City Teleservices
November 2006 - February 2011 (4 years 4 months)
Team Lead Assists co team members with their calls (coaching, escalating concerns, taking supervisory
calls) Receives incoming calls from customers Customer service & Retention Responsibilities Managing
and Organizing Customers Document/Files Effectively negotiating to make sure customers will not cancel
their account Provide highest standard of service to all customers Order entry support-Order Processing
TEFL (Teaching English as a Foreign Language) Teacher at Purmi Language Center
December 2005 - November 2006 (1 year)
Plan, prepare and teach English to a high standard, with the emphasis on oral communication to Korean
students
Customer Care Specialist at Globe Telecom-Tagum/ Johnson & Johnson (Expercs Int.)
June 2005 - November 2005 (6 months)

Education
University of Southeastern Philippines
Post Graduate Diploma / Master's Degree in Business, Studies/Administration/Management, 2008 - 2014
University of Southeastern Philippines
Bachelor's/College Degree in Linguistics, English Language and Literature, General, 2001 - 2005

Languages
English
Filipino
Cebuano

(Full professional proficiency)

(Native or bilingual proficiency)
(Native or bilingual proficiency)
Page2

Skills & Expertise

COMMUNICATION SKILLS
MANAGEMENT AND LEADERSHIP SKILLS
MICROSOFT OFFICE SKILLS
SALES & SERVICE SKILLS
CRITICAL THINKING SKILLS
BUSINESS CORRESPONDENCE SKILLS
DATA ENTRY & INVOICING SKILLS
CALENDAR & EMAIL MANAGEMENT SKILLS
APPOINTMENT SETTING SKILLS
LOGISTICS
BASIC ACCOUNTING
PAYROLL ADMINISTRATION
CUSTOMER SERVICE OPERATIONS
MARKETING COMMUNICATIONS
RETURNS MANAGEMENT
EMPLOYEE BENEFITS
EMPLOYEE TRAINING
ACCOUNTS PAYABLE & RECEIVABLE
Microsoft Office
CUSTOMS BROKERAGE
Customer Service
Human Resources
Coaching
Recruiting
Microsoft Excel
Sales
Office Administration
Employee Relations
Social Media Marketing
Communication
Microsoft Word
Leadership
Management
Training
Team Leadership

Organizations
Association of Language and Literature Students
Member
2001 to 2003
Sandawa- Apo Mountaineering and Ecology Club
Secretary

Page3

2002 to 2005
Guild of English Students
Member
2003 to 2005
Association of CAS Graduating Students
Asst. Secretary
2004 to 2005
Commission on Election
Election Officer
2004 to 2005
MBA Circle- USEP
Member
2008 to Present

Honors and Awards

Valedictorian
North Davao Colleges
1997
Consistent Dean's Lister
University of Southeastern Philippines
2001-2005
Over & Above Award-CS Department
Georgie & Lou Co. Ltd.
2013

Page4

Jocelyn Medina
Online Marketing Assistant at Logistics Bureau Supply Chain Consultants
[email protected]

Contact Jocelyn on LinkedIn

Page5