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    The Intercultural Conflict Style Inventory

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    Kathleen Hamel
    This was a presentation on the article, 'The Intercultural Conflict Style Inventory: A conceptual framework and measure of intercultural conflict resolution approaches,' written by Mtichell R. Hammer.

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    The Intercultural Conflict Style Inventory

    Uploaded by

    Kathleen Hamel
    1K views16 pages
    This was a presentation on the article, 'The Intercultural Conflict Style Inventory: A conceptual framework and measure of intercultural conflict resolution approaches,' written by Mtichell R. Hammer.

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    © © All Rights Reserved

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    This was a presentation on the article, 'The Intercultural Conflict Style Inventory: A conceptual framework and measure of intercultural conflict resolution approaches,' written by Mtichell R. Hammer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views16 pages

    The Intercultural Conflict Style Inventory

    Uploaded by

    Kathleen Hamel
    This was a presentation on the article, 'The Intercultural Conflict Style Inventory: A conceptual framework and measure of intercultural conflict resolution approaches,' written by Mtichell R. Hammer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 16
    At a glance
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    The key takeaways are that there are different styles of resolving conflicts interculturally, and understanding these styles can help improve communication and resolution of disputes in organizations, families, and other contexts.

    The four conflict resolution styles discussed are discussion style, engagement style, accommodation style, and dynamic style.

    The text discusses that factors like cultural upbringing, individualism vs collectivism, high vs low context communication patterns, and being emotionally expressive vs restrained can influence a person's preferred conflict resolution style.

    The Intercultural Conflict Style

    Inventory: A conceptual framework


    and measure of intercultural conflict
    resolution approaches
    Mitchell R. Hammer

    Eye Ritthirat and Kathleen Hamel

    Introduction
    Conflict is an essential feature of human interaction. It is
    present in social situations that range from stranger-tostranger to interpersonal relationships to intergroup
    settings.

    Conflict Dynamic
    Substantive disagreements
    disagreements, differences of opinions, divergent
    interpretations, struggles for control, and multiple
    perspectives (Geist, 1995)

    Emotional reaction

    Intercultural Conflict Style


    ..specific culture groups preferred manner for
    communicating with the other party around substantive
    disagreements and feelings toward one another.
    Report Function: substantive disagreements
    Command Function: emotional response

    A Model of Intercultural Conflict Style


    Individualism VS. Collectivism
    Individualism
    - straight talk
    - direct and solution communication styles
    Collectivism
    - contemplative talk
    - avoidance approaches

    A Model of Intercultural Conflict Style


    High And Low Context Communication Patterns
    High context culture
    - indirect communication approaches
    Low context culture
    - direct verbal strategies

    A Model of Intercultural Conflict Style


    Emotionally expressive VS. Emotionally restrained
    Emotionally expressive
    - value affective engagement and involvement in communicating with
    others
    - demonstrate feelings through: laughing, gesturing, body posture, facial
    expressions

    Emotionally restrained
    - hide/mask overt emotional expression

    Hammers Study
    - 106 items were developed to test:
    - 54 items- direct/indirect strategies
    - 52 items- emotionally expressive/emotionally
    restrained

    - In order to test the approaches in which


    conflicts are resolved
    - 510 people were given questionnaire

    Intercultural Conflict Style Inventory

    A model of ICS
    - Four basic,
    cross-cultural
    conflict
    resolution
    styles

    Discussion Style
    - When disagreements occur:
    - emphasizes a verbally direct approach
    - emotionally restrained manner

    - Overall, when confronting another:


    - objective facts
    - both parties should be wary of injecting personal
    feelings

    Engagement Style
    - When disagreements occur:
    - emphasizes a verbally direct approach
    - emotionally expressive manner

    - Overall, when confronting another:


    - both parties work towards a positive resolution
    with emotion and verbal intensity

    Accommodation Style
    - When disagreements occur:
    - emphasizes a verbally indirect approach
    - emotionally restrained manner

    - Overall, when confronting another:


    - indirect speech --- emphasise of ambiguity
    - minimizing the level of conflict present

    Dynamic Style
    - When disagreements occur:
    - emphasizes a verbally indirect approach
    - emotionally expressive manner

    - Overall, when confronting another:


    - use of exaggerated language often coupled with
    repetition

    Applications of the ICSI


    Recognizing these various styles and then developing more
    inclusive conflict resolution systems and approaches is
    facilitated through the use of the four quadrant ICS model...and
    the ICSI (p. 692).

    - Improve organizations abilities to value and


    integrate diversity
    - Family dispute resolution efforts

    Questions
    - Do you belong more towards a certain style of conflict
    resolution (ie. discussion, engagement, accommodation or
    dynamic)? Do you think that has something to do with your
    cultural upbringing?
    - When interacting with another type of conflict style, does it
    typically make you aggravated or annoyed? Can you think of
    a specific example? Did you have to accommodate for the
    other persons style?
    - In the context of a classroom, do you think using the ICS 4dimensional model would be beneficial? Why or why not?

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