Suresh CV 2009
Suresh CV 2009
Suresh CV 2009
P.SURESH
232/2, Vijaya Nagar
Mobile: 9677205767 Vellachery
E-mail: [email protected] Chennai.
Objectives:
Educational Profile:
BOARD/
COURSE PERIOD INSTITUTION MARK
UNIVERSITY
S (%)
Software Exposure:
Project Profile:
Language of
Implementation : ASP.NET as frontend and SQL Server 2000 as backend.
Description:
The call centers are one of the fastest growing industries in the IT field. Managing call
center is a complicated process. The process includes Allocating work to employees,
Monitoring Inbound and Outbound call details and Maintain performance.
To make these processes simple, “Call Center Management System” is developed.
The main objective of this system is to automate the whole Call center processes and save the
time. The project is divided into seven different modules. The Admin module creates all the
processes connected with administrator. The Client and Deadline details module concentrates
on client details such as client name and requirements. The Process Flow Monitoring module
is used to view the overall employee’s performance. Transaction module is used to identify
whether the client requirements fulfilled or not. The Schedule Pending module concentrates
on employees’ performance. Service Process Allocation module deals with the process of
allocating work to the employees.
In future, the facilities like sending mails and messages to employees about their
performance, employee login and logout time can be enhanced with this application.
TRAINEESHIP EXPERIENCE:
Name : P. Suresh
Nationality : Indian
Sex : Male
Languages Known :
DECLARATION
Place: Salem
Date:
(P.SURESH)