Cabin Zones &

Crew Responsibilities
Cabin Crew Service Manual

ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Contents
Subject

Page

Aircraft Layout

19

A340 Tri-Class

A330 Tri-Class

A330 Bi-Class

34

B777 300ER

B777 200LR

A321 Bi-Class & All Economy

A320

A319

Cabin Zones

10 11

Service Flows

12

Crew Responsibilities

13 16

Single-Aisle

13

Wide-Body 4 zones (A340)

14

Wide-Body 4 zones (A330)

15

Wide-Body 6 zones (A330)

16

Wide-Body (B777)

17 18

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A340 TRI-CLASS (New Configuration)
L1

R1

DOOR

DOOR

FIRST CLASS
CABIN 8

BUSINESS
CLASS
CABIN 42

L2

R2

DOOR

DOOR

LHS MID
TOILETS

RHS MID
TOILET

ECONOMY
FWD CABIN

22 36
ECONOMY
CLASS

Total 216

R3
GALLEY UNIT 5

L3

R3

DOOR

DOOR
ECONOMY
AFT CABIN

37 54

LHS AFT
TOILET

ECONOMY AFT
GALLEYS

RHS AFT
TOILET

L4

R4

BCRC

DOOR

DOOR

BULK CREW REST

COMPARTMENT

Economy Class Cabin Zones & Crew Responsibilities

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A330 TRI-CLASS

FLIGHT
DECK
L1
DOOR

R1
DOOR

FIRST CLASS
CABIN

L2
DOOR

R2
DOOR

BUSINESS
CLASS
CABIN

ECONOMY
FWD CABIN
16 29

L3
DOOR

R3
DOOR

ECONOMY
AFT CABIN
30 42/44

LHS
TOILETS

RHS
TOILETS
L4
DOOR

R4
DOOR
AFT
GALLEYS

Economy Class Cabin Zones & Crew Responsibilities

JUNE 2007

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A330 BI-CLASS

FLIGHT
DECK
L1
DOOR

R1
DOOR
PREMIUM
CABIN

L2
DOOR
MID
TOILETs

R2
DOOR
MID
GALLEYS

ECONOMY
FWD CABIN
10 29

L3
DOOR

R3
DOOR

ECONOMY
AFT CABIN
30 42

AFT
TOILETS

AFT
TOILETS
L4
DOOR

R4
DOOR
AFT
GALLEYS

Economy Class Cabin Zones & Crew Responsibilities

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A330 BI-CLASS

FLIGHT
DECK
L1
DOOR

R1
DOOR

PREMIUM
CABIN

L2
DOOR

R2
DOOR
MID
GALLEYS
ECONOMY
FWD CABIN
10 30

L3
DOOR

R3
DOOR
ECONOMY
AFT CABIN
31 45

AFT
TOILETS

AFT
TOILETS
L4
DOOR

R4
DOOR
AFT
GALLEYS

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
B777 300ER
OFCR

FLIGHT CREW REST

ACCESS

L1
DOOR

2 FWD
TOILETS
PREMIUM

OFCR

2 FWD
TOILETS
PREMIUM

FLIGHT CREW REST

ACCESS

R1
DOOR

L1
DOOR

R1
DOOR

PREMIUM
FWD CABIN
1 4 ABEFHK

L2
DOOR
2 MID
TOILETS
PREMIUM

2 ECONOMY
TOILETS
L3
DOOR

PREMIUM
CABIN
1 4 ABEFHK

L2
DOOR

R2
DOOR
PREMIUM
AFT CABIN
5 7 ABEFHK
ECONOMY
FWD CABIN
10 17
ABC DEF HJK

R2
DOOR

TOILET
ECONOMY

TOILET
PREMIUM
ECONOMY
FWD CABIN
10 24
ABC DEF HJK

2 ECONOMY
TOILETS
L3
DOOR

R3
DOOR

R3
DOOR
ECONOMY
FWD CABIN
25 36
ABC DEF HJK

ECONOMY
MID CABIN
18 29
ABC DEF HJK

2 ECONOMY
TOILETS
L4
DOOR

OFAR

CABIN CREW REST

ACCESS

3 ECONOMY
TOILETS
L5
DOOR

MID
ECONOMY
GALLEYS

L4
DOOR

R4
DOOR

ECONOMY
AFT CABIN
30 43
ABC DEF HJK
AFT ECONOMY
GALLEYS

R5
DOOR

MID
ECONOMY
GALLEYS

2 ECONOMY
TOILETS

R4
DOOR

CABIN CREW REST

ACCESS

ECONOMY
AFT CABIN
37 50
ABC DEF HJK

3 ECONOMY
TOILETS

AFT ECONOMY
GALLEYS

OFAR

L5
DOOR

R5
DOOR

HIGH DENSITY

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
B777 200LR

2 FWD
TOILETS
PREMIUM

L1
DOOR

R1
DOOR

OFCR
FLIGHT CREW REST
ACCESS

L2
DOOR
2 MID
TOILETS
PREMIUM

PREMIUM
FWD CABIN
1 4 ABEFHK

R2
DOOR

PREMIUM
AFT CABIN
5 7 ABEFHK

ECONOMY
FWD CABIN
10 21
ABC DEF HJK
3 ECONOMY
MID TOILETS
L3
DOOR

MID GALLEY
3 CART LOCATIONS

R3
DOOR

ECONOMY
AFT CABIN
22 35
ABC DEF HJK
OFAR
CABIN CREW REST
ACCESS

L4
DOOR
2 ECONOMY
AFT TOILETS

Economy Class Cabin Zones & Crew Responsibilities

FEBRUARY 2009

R4
DOOR
AFT ECONOMY
GALLEYS

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Cabin Zones &
Crew Responsibilities

Aircraft Layout
A321 BI-CLASS

A321 ALL ECONOMY

FLIGHT
DECK

FWD
TOILET
L1
DOOR
PREMIUM
CABIN

FLIGHT
DECK

R1
DOOR

L1
DOOR

2 FWD
GALLEYS

1 FWD
TOILET

2 FWD
GALLEYS
ECONOMY
FWD CABIN
18

ECONOMY
FWD CABIN
8 18
L2
DOOR

R2
DOOR

L2
DOOR

L3
DOOR

R3
DOOR

RHS
TOILET
L4
DOOR

R4
DOOR

LHS
TOILET

RHS
TOILET
L4
DOOR

AFT
GALLEY

Economy Class Cabin Zones & Crew Responsibilities

OCTOBER 2011

R3
DOOR

ECONOMY
AFT CABIN
22 34

ECONOMY
AFT CABIN
29 36
LHS
TOILETS

R2
DOOR

ECONOMY
MID CABIN
9 21

ECONOMY
MID CABIN
19 28

L3
DOOR

R1
DOOR

R4
DOOR
AFT
GALLEY

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A320

FLIGHT
DECK

L1
DOOR

R1
DOOR

PREMIUM
CABIN

ECONOMY
FWD CABIN
8 19

ECONOMY
AFT CABIN
20 30

LHS
TOILET
L4
DOOR

RHS
TOILET
R4
DOOR
AFT
GALLEY

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Aircraft Layout
A319

FLIGHT
DECK
L1
DOOR

R1
DOOR

PREMIUM
CABIN

ECONOMY
FWD CABIN
8 16

ECONOMY
FWD CABIN
17 25

LHS
TOILET

RHS
TOILET
L3
DOOR

R3
DOOR
AFT
GALLEY

Economy Class Cabin Zones & Crew Responsibilities

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Cabin Zones

Cabin Crew members are responsible for the service and well-being of the
customers seated in their respective zones or work areas.
It is essential to keep in mind that specified zones should not in any way restrict
any one of the Cabin Crew to extend assistance in other zones.
TEAMWORK is always an active ingredient to the over-all success of a flight.

WIDE-BODY B777-300ER (High Density)

8 Zones

ZONE B

ZONE D

ZONE F

ZONE H

ZONE A

ZONE C

ZONE E

ZONE G

WIDE-BODY A330 (Bi-class)/B777-300ER/B777-200LR

6 Zones

ZONE B

ZONE D

ZONE A

ZONE C

ZONE F

ZONE E

WIDE-BODY A340/A330/A300
4 Zones

ZONE B

ZONE D

ZONE A

ZONE C

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Cabin Zones

SINGLE-AISLE A321
3 Zones
FWD

MID

AFT

SINGLE-AISLE A321 (All Economy)

3 Zones
FWD

MID

AFT

SINGLE-AISLE A319/A320
2 Zones

FWD

Economy Class Cabin Zones & Crew Responsibilities

OCTOBER 2011

AFT

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Service Flows
2 or 4 Corner
By Zones
By Rows

All items that are hand-delivered

Beverage/Bar service using cart
Meal Service using cart

2 or 4 CORNER SERVICE
The service of the following items follows the 2 or 4 corner service that is
commencing from the first and the last rows working towards the middle of the
cabin
Distribution of sweets and freshets
Distribution of amenities
Distribution of menu cards and landing cards
Collection of rotable headsets if applicable
Distribution and collection of blankets
Distribution and collection of towels
Collection of survey forms if applicable
Wide-body (2-aisle) Aircrafts

Single-aisle Aircrafts

EXCEPTION Newspapers
When air stairs without canopy is used for customer boarding
NEWSPAPER TROLLEY TO BE TAKEN AFT TO FORWARD after customer
boarding

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Crew Responsibilities
SINGLE-AISLE (Bi-Class)
WORK AREA

A319
R3C

A320
R4C

A321
R4C

FWD Zone

Toilets +
Bassinet
CDI + Curtain
ROWS 8 16

Toilets +
Bassinet +
CDI + Curtain
ROWS 8 19

Toilets +
Bassinet +
CDI + Curtain
ROWS 8 18

R2
ROWS 19 28

MID Zone
L3 In charge
ROWS 17 25
AFT Zone
Galley +
Bars +
R3
Extension Tops
R3A
Takes over R3 zone
Floater

L4 In charge

L4 In charge

ROWS 20 30

ROWS 29 36

R4

L3

R4A

R3

Assists R4

Assists L3

SINGLE-AISLE (A321 All Economy)

WORK AREA
Over-all In-charge

L1/CS
Duty Free
Assist in cabin service

R4C
FWD Zone

Bassinets + CDI
ROWS 1 8

R2
MID Zone

ROWS 9 21

L4
AFT Zone

ROWS 22 34

R1
FWD Galley

Galley Operator
FWD bar cart + extension top
1 FWD toilet
Flight Deck service

R4
AFT Galley
Assist

Galley Operator
AFT bar carts + extension tops
2 AFT toilets

R3
Assist Crew
AFT toilets

A321 Minimum Crew Complement (5)

Bi-Class & All Economy L1 + R2 + R3 + L4 + R4C
R3 to be assigned as Galley Operator
In-charge of AFT galley + bar carts + extension tops

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Cabin Zones &
Crew Responsibilities

Crew Responsibilities

WIDE-BODY 4 Zones (A340 New Cabin Configuration)

WORK AREA

Tri -Class
L3

Zone A

Bassinets
ROWS 22 36 ABDE

R3
Zone B

Bassinets + curtains
ROWS 22 36 FGJK

L4
Zone C

In-charge
Duty Free
Newspapers
Bulk Crew Rest Compartment (BCRC)
ROWS 37 54 ABDE

R4
Zone D

2 Bar Carts
2 AFT toilets
ROWS 37 54 FGJK

Galley 5

R4C
2 Bar Carts + 4 Extension Tops (MID Galley)
Assist in cabin services

AFT Galleys

L4A
AFT Galleys G6/G7/G8
Assist in cabin services

Assist Crew

L4C
CDI + MID toilets
Assist in cabin service

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Crew Responsibilities

WIDE-BODY 4 Zones (A330)

WORK AREA
Zone A

Zone B

Zone C

Tri -Class

Bi-Class

L3

L3

Toilets + Bassinets
ROWS 16 29 ABDE

Toilets + Bassinets
ROWS 10 29 ABDE

R3

R3

Toilets + Bassinets +
CDI + Curtain
ROWS 16 29 FGJK

Toilets + Bassinets +
CDI + Curtain
ROWS 10 29 FGJK

L4

L4

In-charge
Duty Free + Newspapers
ROWS 30 last row ABDE

In-charge
Duty Free + Newspapers
ROWS 30 last row ABDE

R4

R4

Zone D

Bar Carts + Extension Tops

ROWS 30 last row FGJK

Bar Carts + Extension Tops

ROWS 30 last row FGJK

Galley

L4A

L4A
L2

MID Galley

Economy Class Cabin Zones & Crew Responsibilities

JULY 2012

Mid Toilets + Assist in cabin

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Crew Responsibilities

WIDE-BODY 6 Zones (A330)

WORK AREA

Bi -Class
L2

Zone A

MID Galley + 2 Bar Carts + 2 Extension Tops + Curtains

ROWS 10 20 ABDE

R4A
Zone B

2 MID Toilets (by L2/R2 Doors) + curtains

ROWS10 20 FGJK

L3
Zone C

Bassinets + 2 AFT LHS Toilets

ROWS 21 30 ABDE

R3
Zone D

Bassinets + 2 AFT RHS Toilets + CDI

ROWS 21 30 FGJK

L4
Zone E

In-charge
Duty Free + Newspapers
ROWS 31 45 ABDE

R4
Zone F

4 Bar Carts + 4 Extension Tops

ROWS 31 45 FGJK

L4A
Galley 5

AFT Galleys

Economy Class Cabin Zones & Crew Responsibilities

MARCH 2012

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Crew Responsibilities
WIDE-BODY 6 Zones (B777-300ER)
Long-haul Sectors 16 Crew (8 Premium + 8 Economy)

WORK AREA

Bi -Class
L3

Zone A

Bassinets + FWD Toilets (LHS)

ROWS 10 19 (LHS)

R3
Zone B

Bassinets + FWD Toilets (LHS)

ROWS 10 19 (RHS)

L4
Zone C

Bassinets + MID Toilets (LHS)

MID Bar carts + 4 Extension tops
ROWS 20 29 (LHS)

R5C
Zone D

CDI + AFT Toilets + Newspapers

ROWS 20 29 (RHS)

L5/CS
Zone E

In-charge of Economy Class

Duty Free + Newspapers + OFAR (Cabin Crew Rest)
ROWS 30 43 (LHS)

R5
Zone F
Bar Carts + 2 Extension Tops + OFAR (Cabin Crew Rest)
AFT Toilets
ROWS 30 43 (RHS)

MID
Galley

R4

AFT
Galley

L5A

MID Galley Operator

Assist in cabin service

AFT Galley Operator

Assist in cabin service

Medium-haul & Short-haul Sectors 14 Crew (6 Premium + 8 Economy)

Economy Crew responsibilities remain unchanged

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Cabin Zones &
Crew Responsibilities

Crew Responsibilities
WIDE-BODY 8 Zones (B777-300ER High Density)
Long-haul Sectors 15 Crew (4 Premium + 11 Economy)

WORK AREA
Zone A

Bi -Class
L2A
Bassinets
FWD Toilet (by L2 Door))
ROWS 10 20 (LHS)

R2 (CS)
Zone B

Over all in-charge of FWD Economy

(Zones A/B/C/D including toilets and galleys in the area)
FWD Bar Cart + Documentation + Extension Tops
ROWS 10 20 (RHS)

L3
Zone C

Bassinets
MID Toilets
ROWS 21 30 (LHS)

R3
Zone D

Bassinets
MID Toilets
ROWS 21 30 (RHS)

L4
Zone E

Bassinets
AFT Toilets
MID Bar Cart + Documentation + Extension Tops
ROWS 31 40 (LHS)

R5
Zone F

Bassinets
AFT Toilets + CDI
ROWS 31 40 (RHS)

L5 (CS)
Zone G

Over all In-charge of Economy

(Zones D/E/F/G including toilets and galleys in the area)
Newspapers
Duty Free
OFAR
ROWS 41 50 (LHS)

R5C
Zone H

AFT Bar Carts + Documentation + Extension Tops

ROWS 41 50 (RHS)

L2
FWD Galley

Galley Operator
Assist in cabin service

R4
MID Galley

Galley Operator
Assist in cabin service

L5A
AFT Galley

Galley Operator
Assist in cabin service

Economy Class Cabin Zones & Crew Responsibilities

MAY 2012

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ECONOMY CLASS
Cabin Zones &
Crew Responsibilities

Crew Responsibilities
WIDE-BODY 4 Zones (B777-200LR)
Long-haul Sectors 15 Crew (8 Premium + 7 Economy)

WORK AREA

Bi -Class
L3

Zone A

Bassinets + MID Toilets (LHS)

ROWS 10 21 (LHS)

R3
Zone B

Bassinets + MID Toilets (LHS)

ROWS 10 21 (RHS)

L4
Zone C

In-charge of Economy Class

Newspapers
Duty Free
Cabin Crew Rest (OFAR)
ROWS 22 25 (LHS)

R4
Zone D

CDI + AFT Toilets

4 Bar Carts + Documentation + Extension Tops
R3 Galley Unit
ROWS 22 35 (RHS)

R4C
Galley

Galley Operator
Assist in galley and cabin service

Assist

R4A
AFT Toilets
Assist in cabin service

Assist

L4C
Assist in AFT Toilets
For Long-haul operations only

Medium-haul & Short-haul Sectors 12 Crew (6 Premium + 6 Economy)

L4C will not be available and all other positions remain as above

Economy Class Cabin Zones & Crew Responsibilities

APRIL 2012

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Crew Responsibilities

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