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CMQ 4

Cultural change must precede or parallel total quality implementation. While adapting to many changes and overcoming the past can be difficult, a hostile environment does not prevent change. All strategies are needed to establish a quality culture, including taking a hearts and minds approach, putting changes in writing, and supporting employees. Advocates of change may not understand how others perceive it and resist due to fearing loss of control or the unknown. Strategies include developing a change plan and rebuilding teams.

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97 views1 page

CMQ 4

Cultural change must precede or parallel total quality implementation. While adapting to many changes and overcoming the past can be difficult, a hostile environment does not prevent change. All strategies are needed to establish a quality culture, including taking a hearts and minds approach, putting changes in writing, and supporting employees. Advocates of change may not understand how others perceive it and resist due to fearing loss of control or the unknown. Strategies include developing a change plan and rebuilding teams.

Uploaded by

kalslingam
Copyright
© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
Download as docx, pdf, or txt
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1.

There are several primary reasons why cultural change must


either precede or at least parallel the implementation of total
quality. Which of the following is not a primary reason?
a. Moving to total/quality takes time
b. Employees may not adapt to too many changes
c. It can be difficult to overcome the past
d. Change cannot occur in a hostile environment
2.

Which of the following is NOT a law of organizational


change?
a. Involve everyone affected by change in making it
b. Be prepared to listen and observe
c. Trust people with dignity and respect
d. Understand the history behind the current culture.

3. Which of the following strategies are needed for establishing


a quality culture?
a. Take a hearts and minds approach
b. Put the planned changes in writing
c. Support
d. All the strategies above are needed or establishing a
quality culture
4. Advocates of change:
a. Are often unaware of how a proposed change will be
perceived by potential resisters
b. Fear a loss of control
c. Sometimes fear the unknown
d. Are patient with the concerns of resisters.
5. Strategies for establishing a quality culture include which of
the following?
a. Watching shocking videos
b. Realization of the work effort
c. Developing a plan for making the changes
d. Rebuilding teams

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