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    General Recruitment Process in BPO

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    Krishna Vikas
    The recruitment process for call center and BPO jobs typically involves 4 to 6 interview rounds. These rounds assess candidates' communication skills, aptitude for the role, and ability to work in a customer service environment. The rounds include self-introduction, aptitude testing, a telephonic interview to evaluate phone manner, typing skills assessment, a group discussion or talking on a topic, and finally an interview with HR. Candidates are advised to prepare for each round by practicing their communication, researching the company, and having answers ready for common questions.

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    General Recruitment Process in BPO

    Uploaded by

    Krishna Vikas
    87 views5 pages
    The recruitment process for call center and BPO jobs typically involves 4 to 6 interview rounds. These rounds assess candidates' communication skills, aptitude for the role, and ability to work in a customer service environment. The rounds include self-introduction, aptitude testing, a telephonic interview to evaluate phone manner, typing skills assessment, a group discussion or talking on a topic, and finally an interview with HR. Candidates are advised to prepare for each round by practicing their communication, researching the company, and having answers ready for common questions.

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    The recruitment process for call center and BPO jobs typically involves 4 to 6 interview rounds. These rounds assess candidates' communication skills, aptitude for the role, and ability to work in a customer service environment. The rounds include self-introduction, aptitude testing, a telephonic interview to evaluate phone manner, typing skills assessment, a group discussion or talking on a topic, and finally an interview with HR. Candidates are advised to prepare for each round by practicing their communication, researching the company, and having answers ready for common questions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    87 views5 pages

    General Recruitment Process in BPO

    Uploaded by

    Krishna Vikas
    The recruitment process for call center and BPO jobs typically involves 4 to 6 interview rounds. These rounds assess candidates' communication skills, aptitude for the role, and ability to work in a customer service environment. The rounds include self-introduction, aptitude testing, a telephonic interview to evaluate phone manner, typing skills assessment, a group discussion or talking on a topic, and finally an interview with HR. Candidates are advised to prepare for each round by practicing their communication, researching the company, and having answers ready for common questions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    General Recruitment Process In BPO

    Education and Careers over the past two decades has


    undergone a sea  change. Until 20 years ago there were
    limited careers and standard routes to those careers. Today
    a student on the threshold of College Education or opting a
    Career is baffled by the myriad options before him. With the 
    advent of liberalization and the opening of the economy to
    the international world, innumerable career opportunities are
    being created all the times.

    If you are going for a voice-based call centre job, then how
    you communicate is very important. Focus on brushing up
    your grammar, pronunciation, pace and tone. Also, research
    the company you plan to interview; this will show you are
    serious about working there. Intonation is a fancy word that
    basically means 'putting emotion into voice'. 

    In order to improve your communication skills, you must


    read newspapers, good magazines and books. While you are
    reading, pay special attention to how sentences are formed.
    Watch television, especially news shows as hearing English
    spoken correctly will also help you immensely. You could
    also take a class on public speaking which will prepare you
    for the business world. 

    In all most all the companies there will be 4 to 6 rounds in


    interview … 

    1. Self Introduction
    2. Aptitude Test  
    3. Telephonic Interview
    4. Typing Skills
    5. Talk on a topic/ Group discussion
    6. HR
    These are the main interview rounds in call center and BPO
    companies follow, there will be small changes between the
    companies. Let us see each round one by one. 

    1.Self Introduction: here you have to sell yours self to the


    interviewer. You have to mention all that your are written in
    your resume in another way. First you can mention your
    name, native, qualification, experience if any, hobbies,
    strengths and weakness (no need of saying more weakness),
    mention your family backgrounds, and at last give a
    conclusion. 

    2. Aptitude Test:  It may vary from company to company.


    Mainly test will be based on English and Maths. English they
    may check your grammar, sentence formation and your
    mathematical ability. 

    3. Telephonic Interview: In this you have to talk through


    telephone, in this round some times they may provide you
    some topics, and after reading such topic they may ask you
    some questions relating to any field, to know your telephonic
    etiquettes. And this round they will check your Accent and
    pronunciation skill. 

    4. Typing Skills: In this round they will give you a passage


    and you have to type those passage. They will check your
    typing skills in this round. They may say their required
    speed. 

    5. Talk on a topic/ Group discussion: This round the


    interviewer gives you a topic and you have to talk about that
    topic for 2 minutes. Sometimes they may allow selecting
    your own topic. In some companies they conduct Group
    Discussion, in this section they gives a topic and everybody
    must contribute their own views on that topic. Here you can
    see some GD topics, which are usually ask in the interview.  
    1) Time and tide wait for none. 
    2) My vision 2020 of India. 
    3) Connecting the rivers in India. 
    4) Higher education in India and abroad. 
    5) Mercy killing. 
    6) Positive impact of western culture on India. 
    7) Younger man should marry an elder woman or not.
    (Absolutely not….) 
    8) Love marriage and arrange marriage. 
    9) Banning New Year party safe or not. 
    10) Dress code in colleges. 
    11) Copying the west. 
    12) Working woman vs. housewife. 
    13) Should mobile phones be banned or not? 
    14) Current education system. 
    15) Should follow western culture or not. 
    16) Effect of extra marital affairs on marriage life. 
    17) Should film actors enter politics or not. 
    18) Remixing of old songs. 
    19) Rebirth. 
    20) Life after death. 
    21) Co-education (Separate school for boys& girls)  
    22) Plastic Currency 
    23) Remix and original music. 
    24) Helmet rule in Hyderabad. 
    25) Sports in India. 
    26) Role of UNO. 
    27) India 
    28) Are women better managers (most of them said yes. Try
    being innovative) 
    29) Materialization 
    30) Consumerism 
    31) Should euthanasia (mercy killing) be allowed (most did
    not have any idea). 
    32) Development in our country   
    33) Deforestation  
    34) Forestation  
    35) Plastic Currency  
    36) Consumerism  
    37) Western Culture  
    38) Education System  
    39) Co-education  
    40) Euthanasia  
    41) My Favorite Dream Spot  
    42) Pollution  
    43) If you get a barrel of Gold coin what will you do  
    44) Credit card and credit card services for Teenagers 
    45) Child Marriage  
    46) Caste system in India  
    47) Global Warming  
    48) Favorite Sports and Games  
    49) Memorable Day  
    50) Colours  
    51) Dowry System  
    52) Population  
    53) Unemployment  
    54) Capital Punishment (Death Penalty)  
    55) Space Travel  
    56) Science & Technology  
    57) Eco-Tourism  
    58) Materialism  
    59) Your role model  
    60) Internet  
    61) Monument (Taj Mahal)  
    62) Crime against animal  
    63) The book recently read  
    64) Indian Flag  
    65) If you were the Prime Minister for a day, what would you
    have done?   
     

    6. HR:
    It is the last round for a BPO interview. In this round
    the HR will ask you about your qualification and your
    aptitude to work in his company , like a general information
    and you should show your caliber in front of the HR. If you
    can convince, you will get offer letter from that company.

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