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Tech Support Forum Thread * * *

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=Thread : 0xc0000005 error http://www.techsupportforum.com/forums/showthread.php?t=511592 -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[Post 1] : becks56 Date : 09-04-2010 07:31 AM Thread Title : 0xc0000005 error I posted my problem in another forum about a month ago but didn't get any replie s so hopefully someone here can help me. 1) As soon my desktop loads up, the following error pops up: 'The application wa s unable to start correctly (0xc0000005). Click ok to close the application'. This happens for several applications. 2) I cannot run/access any programs from my Start menu or Desktop. This includes Control Panel, My Computer, My Documents and most applications i.e. iTunes, etc . The few programs I can run are Internet Explorer and AVG Antivirus. 3) Already did several antivirus scans like AVG and online version of Trendmicro . Nothing unusual. 4) I cannot save downloaded programs from the internet as the window disappears as soon as I click 'Save As'. I can only Run programs from Internet. I also cann ot save the Notepad attachments from the scan as nothing happens when I click 'S ave As'. Edit: I can neither Save nor Run GMER. I strongly suspect a corrupt version of Windows Update. Just a hunch, but it mig ht be something else like a corrupted .exe registry file or something. I've been doing a LOT of Googling but nothing came up. Below are the DDS and Attach scans (sorry couldn't attach as zip file due to problem #4 above). Please help. -------------DDS (Ver_10-03-17.01) - NTFSX64 Run by NH at 21:09:43.39 on Sat 04/09/2010 Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21 Microsoft Windows 7 Home Premium 6.1.7600.0.1252.65.1033.18.4095.2397 [GMT 8:0 0] ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Program Files (x86)\AVG\AVG9\avgchsva.exe C:\Program Files (x86)\AVG\AVG9\avgrsa.exe C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\nvvsvc.exe C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\nvvsvc.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileD eviceService.exe C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe C:\Program Files (x86)\Bonjour\mDNSResponder.exe C:\Program Files (x86)\Acer\Registration\GregHSRW.exe C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt C:\Windows\System32\svchost.exe -k HPZ12 C:\Windows\system32\Dwm.exe C:\Windows\system32\taskhost.exe C:\Windows\System32\svchost.exe -k HPZ12 C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\Acer\Acer Updater\UpdaterService.exe C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe C:\Windows\System32\alg.exe C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe C:\Windows\system32\WUDFHost.exe C:\Program Files (x86)\AVG\AVG9\avgnsa.exe C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.e xe C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe C:\Program Files (x86)\AVG\AVG9\avgtray.exe C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe C:\Windows\system32\conhost.exe C:\Windows\explorer.exe C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe C:\Windows\system32\conhost.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe C:\Windows\system32\conhost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\NH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 \2YP80KEP\dds[1].scr C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x58 10&r=17361209m207p0338v175w49i1t325 mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x58 10&r=17361209m207p0338v175w49i1t325 mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=1 7361209m207p0338v175w49i1t325 mLocal Page = c:\windows\syswow64\blank.htm mWinlogon: Userinit=userinit.exe BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files (x86)\avg\avg9\avgssie.dll BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\prog ram files (x86)\microsoft office\office12\GrooveShellExtensions.dll BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\pr ogram files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dl l BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\pr ogram files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\ program files (x86)\java\jre6\bin\jp2ssv.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x 86)\google\google toolbar\GoogleToolbar_32.dll {555d4d79-4bd2-4094-a395-cfc534424a05} uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNo tifier.exe" uRun: [uTorrent] "c:\program files (x86)\utorrent\uTorrent.exe" mRun: [BackupManagerTray] "c:\program files (x86)\newtech infosystems\acer backu p manager\BackupManagerTray.exe" -h -k mRun: [Hotkey Utility] c:\program files (x86)\acer\hotkey utility\HotkeyUtility. exe mRun: [EgisTecLiveUpdate] "c:\program files (x86)\egistec egis software update\E gisUpdate.exe" mRun: [ArcadeDeluxeAgent] "c:\program files (x86)\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe" mRun: [PlayMovie] "c:\program files (x86)\acer arcade deluxe\playmovie\PMVServic e.exe" mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe" mRun: [AVG9_TRAY] c:\progra~2\avg\avg9\avgtray.exe mRun: [GrooveMonitor] "c:\program files (x86)\microsoft office\office12\GrooveMo nitor.exe" mRun: [hpqSRMon] c:\program files (x86)\hp\digital imaging\bin\hpqSRMon.exe mRun: [HP Software Update] c:\program files (x86)\hp\hp software update\HPWuSchd 2.exe mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\rea der\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.ex e" mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update \jusched.exe" StartupFolder: c:\users\nh\appdata\roaming\micros~1\windows\startm~1\programs\st artup\adobeg~1.lnk - c:\program files (x86)\common files\adobe\calibration\Adobe Gamma Loader.exe StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\airmou~1.l

nk - c:\program files (x86)\air mouse\air mouse\Air Mouse.exe StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\hpdigi~1.l nk - c:\program files (x86)\hp\digital imaging\bin\hpqtra08.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000 IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\ GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33A EC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E348 6C} - c:\progra~2\micros~1\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D655 03} - c:\progra~2\micros~1\office12\REFIEBAR.DLL DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/Di vXBrowserPlugin.cab DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/control s/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/j install-1_6_0_21-windows-i586.cab DPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cab DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/j install-1_6_0_21-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/j install-1_6_0_21-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/ge tPlusPlus/1.6/gp.cab Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program fi les (x86)\microsoft office\office12\GrooveSystemServices.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files (x86)\avg\avg9\avgpp.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c: \program files (x86)\microsoft office\office12\GrooveShellExtensions.dll BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program fi les (x86)\avg\avg9\avgssiea.dll BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\prog ram files (x86)\google\google toolbar\GoogleToolbar_64.dll BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c :\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program file s (x86)\google\google toolbar\GoogleToolbar_64.dll EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File mRun-x64: [IAAnotif] c:\program files (x86)\intel\intel matrix storage manager\i aanotif.exe mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe mRun-x64: [mwlDaemon] c:\program files (x86)\egistec\mywinlocker 3\x86\mwlDaemon .exe mRun-x64: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup AppInit_DLLs-X64: avgrssta.dll ================= FIREFOX =================== FF - ProfilePath - c:\users\nh\appdata\roaming\mozilla\firefox\profiles\551g4vt2 .default\ FF - plugin: c:\program files (x86)\google\update\1.2.183.23\npGoogleOneClick8.d

ll FF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npdeployJava1.dll FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll FF - plugin: c:\users\nh\appdata\roaming\facebook\npfbplugin_1_0_1.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x8 6)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x8 6)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} ---- FIREFOX POLICIES ---c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("securi ty.ssl3.rsa_seed_sha", true); ============= SERVICES / DRIVERS =============== R1 AvgLdx64;AVG Free AVI Loader Driver x64;c:\windows\system32\drivers\avgldx64. sys [2009-12-22 269904] R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;c:\windows\system32 \drivers\avgmfx64.sys [2009-12-22 35536] R1 AvgTdiA;AVG Free Network Redirector x64;c:\windows\system32\drivers\avgtdia.s ys [2009-12-22 317520] R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [20096-2 22576] R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-2 20016] R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-2 60464] R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 59904] R2 avg9wd;AVG Free WatchDog;c:\program files (x86)\avg\avg9\avgwdsvc.exe [2010-7 -17 308136] R2 Greg_Service;GRegService;c:\program files (x86)\acer\registration\GregHSRW.ex e [2009-8-28 1150496] R2 Updater Service;Updater Service;c:\program files\acer\acer updater\UpdaterSer vice.exe [2009-10-13 240160] R3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\drivers \netr28x.sys [2009-10-13 712704] R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\dri vers\nvhda64v.sys [2009-8-21 84512] R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\v wifimp.sys [2009-7-14 17920] S2 avg9emc;AVG Free E-mail Scanner;c:\program files (x86)\avg\avg9\avgemc.exe [2 010-7-17 921952] S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\ GoogleUpdate.exe [2010-1-30 135664] S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\ acer backup manager\IScheduleSvc.exe [2009-8-13 62208] S3 e1yexpress;Intel(R) Gigabit Network Connections Driver;c:\windows\system32\dr ivers\e1y60x64.sys [2009-6-11 281088] S3 MWLService;MyWinLocker Service;c:\program files (x86)\egistec\mywinlocker 3\x 86\MWLService.exe [2009-9-10 305448] S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [ 2009-8-28 49152] S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\W atAdminSvc.exe [2010-2-24 1255736] =============== Created Last 30 ================ 2010-08-12 06:07:02 463360 ----a-wc:\windows\system32\drivers\srv.

sys 2010-08-12 .sys 2010-08-12 et.sys 2010-08-12 2010-08-12 2010-08-07 2010-08-07 2010-08-07 2010-08-07 2010-08-07 2010-08-07 2010-08-07 .sys 2010-08-07

06:07:02 06:07:01 06:07:00 06:07:00 08:43:23 08:43:23 08:43:23 08:22:47 08:22:47 08:22:47 07:39:55 07:39:55

404992 ----a-w162304 ----a-w340992 224256 153376 145184 145184 711168 411 10562 24664 0 ----a-w----a-w----a-w----a-w----a-w----a-w----a-w----a-w----a-wd-----w-

c:\windows\system32\drivers\srv2 c:\windows\system32\drivers\srvn c:\windows\system32\schannel.dll c:\windows\syswow64\schannel.dll c:\windows\syswow64\javaws.exe c:\windows\syswow64\javaw.exe c:\windows\syswow64\java.exe c:\windows\is-1AIF8.exe c:\windows\is-1AIF8.lst c:\windows\is-1AIF8.msg c:\windows\system32\drivers\mbam c:\programdata\Malwarebytes

==================== Find3M ==================== 2010-07-29 2010-07-27 l32.dll 2010-07-17 dia.sys 2010-07-17 2010-07-17 dx64.sys 2010-07-16 dll 2010-06-30 2010-06-30 2010-06-30 2010-06-30 2010-06-30 2010-06-30 l 2010-06-30 2010-06-30 2010-06-30 2010-06-30 ame.dll 2010-06-30 2010-06-30 exe 2010-06-19 2010-06-19 2010-06-19 2010-06-19 2010-06-19 2010-06-19 2010-06-08 2010-06-08 2009-07-14 d.dat 2009-07-14 c.dat 2009-07-14 i.dat 2009-07-14 h.dat 06:30:34 14:03:24 01:31:07 01:31:06 01:31:03 21:00:04 07:13:46 06:25:31 06:25:18 06:22:45 06:22:34 06:22:33 06:21:57 06:21:47 06:21:47 06:21:46 06:21:44 06:19:16 07:05:01 06:53:18 06:33:29 06:33:29 06:23:50 04:32:34 06:02:06 05:36:31 05:37:38 05:37:38 05:37:38 05:37:38 82944 ----a-wc:\windows\syswow64\iccvid.dll 12867584 ----a-wc:\windows\syswow64\shel 317520 ----a-w13048 ----a-w269904 ----a-w423656 ----a-w1192960 978432 1226240 606208 5971456 64512 ----a-w----a-w----a-w----a-w----a-w----a-wc:\windows\system32\drivers\avgt c:\windows\system32\avgrssta.dll c:\windows\system32\drivers\avgl c:\windows\syswow64\deployJava1. c:\windows\system32\wininet.dll c:\windows\syswow64\wininet.dll c:\windows\syswow64\urlmon.dll c:\windows\syswow64\mstime.dll c:\windows\syswow64\mshtml.dll c:\windows\syswow64\msfeedsbs.dl

48128 ----a-wc:\windows\syswow64\jsproxy.dll 185856 ----a-wc:\windows\syswow64\iepeers.dll 176640 ----a-wc:\windows\syswow64\ieui.dll 10985472 ----a-wc:\windows\syswow64\iefr 381440 ----a-w12800 ----a-w5507968 52224 3955080 3899784 37376 3122688 1233920 1877504 31548 31548 ----a-w----a-w----a-w----a-w----a-w----a-w----a-w----a-w----a-w----a-wc:\windows\syswow64\iedkcs32.dll c:\windows\syswow64\msfeedssync. c:\windows\system32\ntoskrnl.exe c:\windows\system32\rtutils.dll c:\windows\syswow64\ntkrnlpa.exe c:\windows\syswow64\ntoskrnl.exe c:\windows\syswow64\rtutils.dll c:\windows\system32\win32k.sys c:\windows\syswow64\msxml3.dll c:\windows\system32\msxml3.dll c:\windows\inf\perflib\0409\perf c:\windows\inf\perflib\0409\perf c:\windows\inf\perflib\0409\perf c:\windows\inf\perflib\0409\perf

291294 ----a-w291294 ----a-w-

2009-07-14 04:54:24 174 --sha-wc:\program files\desktop.ini 2009-07-14 04:54:24 174 --sha-wc:\program files (x86)\desktop.i ni 2009-07-14 01:00:34 291294 ----a-wc:\windows\inf\perflib\0000\perf i.dat 2009-07-14 01:00:34 291294 ----a-wc:\windows\inf\perflib\0000\perf h.dat 2009-07-14 01:00:32 31548 ----a-wc:\windows\inf\perflib\0000\perf d.dat 2009-07-14 01:00:32 31548 ----a-wc:\windows\inf\perflib\0000\perf c.dat 2009-02-10 19:23:42 192484 ----a-wc:\program files (x86)\common fi les\Acer GameZone online.ico 2009-06-10 20:44:08 9633792 --sha-rc:\windows\fonts\StaticCache.dat 2009-07-14 01:39:53 398848 --sha-wc:\windows\winsxs\amd64_microsof t-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail .exe 2009-07-14 01:14:45 396800 --sha-wc:\windows\winsxs\x86_microsoftwindows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.e xe ============= FINISH: 21:09:55.25 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_10-03-17.01) Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume2 Install Date: 22/12/2009 12:10:25 AM System Uptime: 9/4/2010 8:41:21 PM (3553 hours ago) Motherboard: Acer WG43M Processor: Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz CPU 1 2670/333mhz

==== Disk Partitions ========================= C: D: E: F: G: is is is is is FIXED (NTFS) - 342 GiB total, 135.513 GiB free. FIXED (NTFS) - 342 GiB total, 334.176 GiB free. CDROM () Removable Removable

==== Disabled Device Manager Items ============= Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Intel(R) 82567V-2 Gigabit Network Connection Device ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8 Manufacturer: Intel Name: Intel(R) 82567V-2 Gigabit Network Connection PNP Device ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8 Service: e1yexpress Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318} Description: Microsoft PS/2 Mouse Device ID: ACPI\PNP0F03\4&1D01FCF&0 Manufacturer: Microsoft Name: Microsoft PS/2 Mouse

PNP Device ID: ACPI\PNP0F03\4&1D01FCF&0 Service: i8042prt ==== System Restore Points =================== RP64: RP65: RP66: RP67: RP68: RP69: RP70: RP71: RP72: RP73: RP74: RP75: RP76: 23/6/2010 12:02:53 PM - Windows Update 23/6/2010 2:45:32 PM - Windows Update 29/6/2010 11:52:22 AM - Avg Update 14/7/2010 1:02:49 PM - Windows Update 17/7/2010 9:29:41 AM - Avg Update 17/7/2010 9:31:08 AM - Avg Update 21/7/2010 1:13:11 PM - Avg Update 3/8/2010 5:44:03 PM - Windows Update 4/8/2010 12:58:05 AM - Windows Update 7/8/2010 4:42:37 PM - Installed Java(TM) 6 Update 21 10/8/2010 6:44:51 PM - Windows Update 12/8/2010 3:13:58 PM - Windows Update 17/8/2010 5:15:26 PM - Avg Update

==== Installed Programs ====================== Torrent 7-Zip 4.65 Acer Arcade Deluxe Acer Backup Manager Acer eRecovery Management Acer GameZone Console Acer Registration Acer ScreenSaver Acer Updater Acrobat.com Adobe AIR Adobe Bridge 1.0 Adobe Common File Installer Adobe Download Manager Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Help Center 1.0 Adobe Photoshop CS2 Adobe Reader 9.3.3 Adobe Stock Photos 1.0 Advertising Center Alice Greenfingers Amazonia Apple Application Support Apple Software Update Audacity 1.2.6 AVG Free 9.0 Backup Manager Advance BufferChm Compatibility Pack for the 2007 Office system Copy Dairy Dash Destinations DeviceDiscovery DJ_AIO_03_F2200_Software_Min Dream Day First Home eSobi v2 F2200 Facebook Plug-In

Farm Frenzy 2 First Class Flurry Google Toolbar for Internet Explorer Google Update Helper GPBaseService2 Granny In Paradise Handbrake 0.9.4 Heroes of Hellas Hotkey Utility HP Update HPPhotoGadget HPPhotoSmartDiscLabelContent1 HPPhotosmartEssential HPProductAssistant HPSSupply Identity Card ImagXpress Java Auto Updater Java(TM) 6 Update 21 Junk Mail filter update LAME v3.98.2 for Audacity Malwarebytes' Anti-Malware MarketResearch Merriam Websters Spell Jam Microsoft Choice Guard Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Enterprise 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Suite Activation Assistant Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Works MiraScan V3.40 Mobile Mouse Server Mozilla Firefox (3.5.6) Mozilla Thunderbird (3.0) MSVCRT MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MyWinLocker Nero 9 Essentials

Nero ControlCenter Nero DiscSpeed Nero DiscSpeed Help Nero DriveSpeed Nero DriveSpeed Help Nero Express Help Nero InfoTool Nero InfoTool Help Nero Installer Nero Online Upgrade Nero StartSmart Nero StartSmart Help Nero StartSmart OEM NeroExpress neroxml NVIDIA PhysX QuickTime Realtek High Definition Audio Driver Safari Scan Security Update for 2007 Microsoft Office System (KB2277947) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for 2007 Microsoft Office System (KB982312) Security Update for 2007 Microsoft Office System (KB982331) Security Update for Microsoft Office Access 2007 (KB979440) Security Update for Microsoft Office Excel 2007 (KB982308) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office Outlook 2007 (KB980376) Security Update for Microsoft Office PowerPoint 2007 (KB982158) Security Update for Microsoft Office Publisher 2007 (KB982124) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2251419) SolutionCenter Status Toolbox TrayApp UnloadSupport Update for 2007 Microsoft Office System (KB967642) Update for Microsoft Office OneNote 2007 (KB980729) Update for Outlook 2007 Junk Email Filter (kb2279264) Visual C++ 8.0 Runtime Setup Package (x64) VLC media player 1.0.3 WebReg Welcome Center Windows Live Call Windows Live Communications Platform Windows Live Essentials Windows Live Mail Windows Live Messenger Windows Live Movie Maker Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Sync Windows Live Upload Tool Windows Live Writer WinSCP 4.1.9

==== Event Viewer Messages From Past Week ======== 4/9/2010 8:46:39 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DN S proxy agent was unable to allocate 0 bytes of memory. This may indicate that t he system is low on virtual memory, or that the memory manager has encountered a n internal error. ==== End Of File =========================== -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[Post 2] : becks56 Date : 09-09-2010 09:33 AM Thread Title : Re: 0xc0000005 error Bumped please..it's been a week..no takers? 2nd forum I've posted this on and no replies for both..are my posts invisible an d I don't know it? :sigh: Really need to fix the computer.. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[Post 3] : Ried Date : 09-11-2010 12:49 PM Thread Title : Re: 0xc0000005 error Hello becks56, I'm not seeing any malware here, and you stated that none of your onboard tools found any either. You also stated that you suspect a Windows Update to be the cu lprit. Windows7 System Restore is very robust. I wonder if you've tried that yet? If no t, try going back to a point a day or so before the event, and see how things ar e. I would use Method 2, Through System Recovery Options at Boot, for running Sy stem Restore. *http://www.sevenforums.com/tutorials/700-system-restore.html -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[Post 4] : becks56 Date : 09-12-2010 01:01 AM Thread Title : Re: 0xc0000005 error Hi Ried! Thanks a lot for your reply and suggestion. It worked like a charm. Don't know w hy this option didn't cross my mind before, but I figured any system restoring o ptions would have been my last resort as I didn't want to lose my files. I have restored the computer all the way back to June as I've had the problem for quite a while and didn't want to take any chances. Thankfully restoring to an earlier point only meant uninstalling the previous windows updates and certain program files, which I could reinstall later. My documents are still intact.

I'm glad to know there aren't any malwares from the log. Great link there btw, I 'm a new-ish Windows 7 user and still trying to get used to the system. The most important part is I can use my computer again. Thanks again. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[Post 5] : Ried Date : 09-12-2010 07:31 AM Thread Title : Re: 0xc0000005 error You're welcome, becks56. :) Many people 'fear' using System Restore. As you found out, documents etc. will r emain intact. The only thing that would be lost are downloads that occurred duri ng the time-span. You might want to install the Windows Updates one at a time, and check the behav ior of the machine. It may reveal which Update caused the issue and you can cont act Microsoft about it, or search the web and see if others are having the same issue. Perhaps by now, there is a hotfix available, or MS has resolved the probl em. Take care. :wave: -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-