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4 Bancroft Street Tyngsboro, MA 01879 | (978) 866-7316 | kathrynfclark@gmail.

com

Kathryn Clark
OBJECTIVE
Hardworking, energetic individual with extensive customer service experience seeking a position where superb leadership, interpersonal, and organizational skills will be utilized and developed.

EXPERIENCE
MEMBER SERVICE REPRESENTATIVE/TELLER Tyngsboro, MA Jeanne DArc Credit Union November 2006-November 2011 Opening accounts and loans, managing multiple member accounts Cash handling Identifying and meeting member needs by creating individual options and solutions based on product knowledge and services Maintaining meticulous f and member conf dentiality les Possess strong member relations, ef ective communication, organization, and detail-orientation skills. Assisted in training new tellers Answered multi-line telephone Able to exercise good judgement in dealing with members, the public, and other employees. Extensive one-on-one interaction with members and potential members both face to face and on the telephone Adhere to all deadlines in a timely manner and ensure that department productivity is maintained Following legal and company protocol in dealing with security, conf dentiality, and all transactions CASHIER Lowell, MA Market Basket May 2003 August 2006 Cash handling Face to face customer service Restocking returned and unwanted merchandise Assisting in training new cashiers

EDUCATION
Northern Essex Community College Haverhill, MA Liberal Arts January 2006 June 2006 Middlesex Community College Lowell, MA Liberal Arts September 2005 December 2006 Dracut High School Dracut, MA Graduated September 2001 June 2005

4 Bancroft Street Tyngsboro, MA 01879 | (978) 866-7316 | [email protected]

SKILLS
Customer Service: Excellent Oral and Written Communication skills; Highly Organized and Detail Oriented. Proficient in Microsoft Office, MISER banking software. Ability to type over 65 words per minute.

REFERENCES
Melissa Bonnell Former supervisor at Jeanne D'Arc Credit Union Michelle Martin Former Coworker at Jeanne D'Arc Credit Union Kevin Schwartz Personal Childcare Client, Character Reference (978) 649-7235

(978) 452-7309

(978) 458-7167

SALARY
$28,000-$35,000/year, negotiable

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