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    The APMG Accreditation Process

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    Ian Mitchell
    APMG's accreditation process is made up of three separate assessments. Only when all three elements have been successfully assessed can you advertise, administer and deliver APMG accredited training courses and examinations. Our accreditation model allows an ATO to licence material to an affiliate and for the affiliate to assist the ATO in building business in locations where the ATO is not located.

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    The APMG Accreditation Process

    Uploaded by

    Ian Mitchell
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    APMG's accreditation process is made up of three separate assessments. Only when all three elements have been successfully assessed can you advertise, administer and deliver APMG accredited training courses and examinations. Our accreditation model allows an ATO to licence material to an affiliate and for the affiliate to assist the ATO in building business in locations where the ATO is not located.

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    APMG's accreditation process is made up of three separate assessments. Only when all three elements have been successfully assessed can you advertise, administer and deliver APMG accredited training courses and examinations. Our accreditation model allows an ATO to licence material to an affiliate and for the affiliate to assist the ATO in building business in locations where the ATO is not located.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    86 views8 pages

    The APMG Accreditation Process

    Uploaded by

    Ian Mitchell
    APMG's accreditation process is made up of three separate assessments. Only when all three elements have been successfully assessed can you advertise, administer and deliver APMG accredited training courses and examinations. Our accreditation model allows an ATO to licence material to an affiliate and for the affiliate to assist the ATO in building business in locations where the ATO is not located.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Download as pdf or txt
    of 8

    International

    The APMG Accreditation Process


    With you every step of the way

    Contents
    3-4 5-6 APMG Accreditation process The Accreditation Process: Assessment Certification Surveillance Re-assessment 8 Contact details

    Welcome
    from Richard Pharro, CEO, APMG-International.
    I am delighted you are considering becoming one of our Accredited Training Organizations (ATOs) and we hope that, after you have read this brochure, we can look forward to welcoming you to APMGs community of ATOs. Established in 1993, APMG has continually developed and adapted its accreditation processes with three clear objectives:

    To ensure the market has absolute confidence


    in the services provided by our accredited organizations

    To help our ATOs develop and extend


    the market for their services

    To ensure that, while our accreditation process


    remains rigorous and demands a high standard, we do not place unnecessary burdens on those we accredit. We dont offer training or consulting services ourselves, so we avoid any conflicts of interest with our ATOs. Instead we encourage and help our accredited organizations to work with their clients to offer our qualifications and assessments. I look forward to welcoming you to our community.

    Richard Pharro, CEO, APMG-International.

    The APMG Accreditation process: how it works


    Our ATO accreditation process is made up of three separate assessments the assessment of your organizations management systems and processes for administering and delivering courses and examinations; the assessment of a full set of your course materials (unless licensed from an existing ATO); and the assessment of at least one of your trainers, who meets the detailed eligibility criteria. For information on these criteria, please ask us for our ATO Eligibility Criteria doucument.

    Only when all three elements have been successfully assessed can you advertise, administer and deliver APMG accredited training courses and examinations. How we do it:
    We undertake a comprehensive review of training material to ensure it accurately meets the requirements of the syllabus. We also interview trainers and visit training centres to ensure they meet our standards. Our ATOs also undergo a review of their quality management systems to ensure candidates receive the best service. Our accreditation model allows an ATO to licence material to an affiliate and for the affiliate to assist the ATO in building business in locations where the ATO is either not located or chooses to work through an affiliate business model. APMG also offers accreditation of online and distance learning courses.

    As one of the first ATOs to gain accreditation with APMG for ITIL training, ILX have a long working relationship with APMG. We have been very impressed with the level of service and support to both us, as an ATO, and our candidates. All the staff are friendly, accommodating, and above all, always willing to help. ILX Group Plc

    THE ACCREdITATIOn PROCESS


    THE SEvEn-STAGE PROCESS IS DESCRIBED BELOW:

    STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5 STAGE 6 STAGE 7

    InITIAL APPLICATIOn APPLICATIOn REvIEW AGAInST ELIGIBILITy CRITERIA PRE-ASSESSMEnT DESK-CHECK On-SITE ASSESSMEnT CERTIFICATIOn SURvEILLAnCE RE-ASSESSMEnT

    The Accreditation process


    Stage 1 Initial application
    The first stage is for you to complete an application form. The relevant application form can be obtained from your local APMG office or by contacting APMGs Service Desk on +44 (0) 1494 452 450, or by email at [email protected]
    1.Application 2. Application Review 3 & 4. Assessment

    Year 0

    Stage 2 Application review against eligibility criteria


    On receipt of this application form, APMG will check the following details:

    Management System

    Course Material

    Trainer AND

    Desk Check

    Onsite Visit

    Assesment

    Onsite Visit

    Interview

    That relevant eligibility requirements are being met


    by both the organization and the nominated trainers
    5. Certification

    That you have signed the application form to confirm


    that you have received and understood the requirements of accreditation

    Accredited Status Confirmed

    Stages 3 & 4 Assessments: desk-check and on-site


    Once satisfied that the eligibility criteria have been met, APMG will nominate an Assessor(s), with the expertise to cover the full scope of the certification required, to be responsible for all assessment activities through to final recommendation. APMG has developed assessment standards for organizational management systems, course material and trainers incorporating all product specific requirements. These are used globally by the assessor panel to ensure that a consistent standard is applied to all APMG accredited organizations and individuals. Each standard has an issues log so you will receive a detailed report of the assessors observations and findings. This is designed to make it easy for you to identify and address any non-conformances within set timescales.

    Course Material Assessment


    you will be required to provide course materials for assessment. The assessment of materials involves a review of slides, handouts, sample papers and exercises, trainer and delegate notes and pre-course materials. you can either develop your own training material or license material from another accredited organization.

    Online/distance Learning Course Assessment


    Organizations seeking APMG ATO accreditation also have the option to have online/distance learning training courses assessed and accredited. This can be in addition to traditional classroom/trainer based materials, or as a stand-alone offering. Similar to course material assessments, you will be required to make the appropriate materials available for assessment. An assessor will complete a full review of materials and the quality of the training course.

    Trainer Assessment
    The Assessor will assess potential trainers by observing the individual applicant presenting sessions to students, including workshop and case study elements, preferably as part of a normal training course. This will be matched to the ATOs material for those sessions and the product syllabus. The assessor will also conduct an interview of the applicants level of understanding of the specific product/s. Trainer assessments result in one of three categories: approval, borderline or fail. An approval decision will enable the trainer to deliver accredited courses with no supervision. A borderline decision will result in the need for the individual to undertake some remedial work in order to achieve approved status, until which time the applicant must conduct training OnLy under supervision of an existing approved trainer. A fail decision will result in the individual having to re-apply if they wish to reach Approved Trainer Status.

    The assessment areas


    Management Systems Assessment The management and administration processes relating to the delivery of training and exams will be reviewed. you will need to submit your quality manual and procedures, which must include some of the following:

    your management structure and staff training


    procedures.

    your quality control system, including management


    review, internal audit, appeals and complaint handling procedures.

    Course enrolment system, including delegate


    acceptance criteria and delegate feedback.

    The system used to organize course venues, including


    bookings, confirmation forms and procedures. Although APMGs process goes into considerable detail, you will be given an account representative at your local APMG office who can discuss the process and any questions you may have. We are very keen to ensure that you dont create documentation unnecessarily. We also understand that small organizations dont require the same processes and procedures as a large training organization. Our role is to assess and then help you understand where your processes may benefit from improvement.

    Stage 5 Certification
    Following the closure of any non-conformances raised during the assessment, within the required timescales, the assessors recommendation for accreditation will be submitted for a formal certification decision. A successful training organization will be awarded an APMG accreditation certificate, specifying the scope and period of certification. The certificate awarded has a validity of three years and is subject to contractual agreements and successful annual surveillance. Our ATOs also receive a plaque to display in their offices, showing which products they have been accredited to train.
    Management System

    Years 1 and 2
    6. Surveillance

    Course Material

    Trainer
    EIThER OR

    Onsite Visit

    Spot Check

    Telephone Interview

    Onsite Visit

    Maintain Accreditation

    Stage 6 Surveillance
    In addition to full re-assessment of all elements within the scope of accreditation every three years, APMG conducts surveillance activity on ATOs and trainers twice within the 3-year certification cycle. An APMG Assessor will undertake an onsite visit and conduct an interview with your trainer or trainers to confirm the continued compliance and competence of the organization and its individual trainers. Course Materials will also be spot-checked. In addition to surveillance visits, APMG monitors ATOs by the following methods:-

    Comments received on candidate examination


    feedback forms

    The accreditation process was an investment that has easily paid for itself. Our customers enjoy and remark on our high quality. Dr. James Lee, Managing Director, expertplace advisory, Germany

    Candidate results which are used to identify possible


    weaknesses which may trigger a review and/or unannounced visit to confirm that the correct message is given and/or the correct procedures are followed.

    Stage 7 Re-assessment
    APMG carries out a full re-assessment on each ATO and trainer within 3-years from their initial or previous approval date. Re-assessments must be completed and closed out before the expiration of the current certificate. The current version of an ATOs Course Material should be submitted to APMG for re-assessment every three years or upon any refresh of the core guidance. updating Training Material When the standards change and there is a requirement for the ATOs to significantly update training material APMG provides Power Point diagrams of all the slides contained in the revised publication thereby significantly reducing the effort required by the ATO to create basic diagrams to update their material.

    Year 3

    Re-Assessment

    Management System

    Course Material

    Trainer AND

    Desk Check

    Onsite Visit

    Assesment

    Onsite Visit

    Interview

    Reaccreditation Awarded

    YOuR nEXT STEP


    We hope we have explained in detail the processes which will enable you to become an APMG ATO. If you have not seen our brochure which explains the benefits of becoming accredited with us please ask for a copy or download it from our website. your next step is to complete an application form which will be sent to you by the person allocated to your account. If you have not been allocated an account manager, the relevant application form can be obtained from your local APMG office or by contacting APMGs Service desk on +44 (0) 1494 452 450 or by email at [email protected] We look forward to hearing from you.

    International
    APMG International
    Head Office, Sword House, Totteridge Road, High Wycombe, Buckinghamshire, HP13 6DG, UK Tel: +44 (0) 1494 452 450 Fax: +44 (0) 1494 531 952 Email: [email protected] Web: www.apmg-international.com
    ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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