OMER KHALID

Permanent Address:
162 Ataturk Block New Garden Town Lahore, Pakistan, E-mail: [email protected] Telephone #: +92-321-4775292, +92-42-35866346

SUMMARY Around 7 years of diverse experience across Cellular Operations in Core Network from Vendor (Ericsson) perspective Setting up Network Operation Center and developing processes and tools for MS Warid Aspiration to move towards Business Development and Strategic planning at global level

EXPERIENCE Presently working as Core Network Manager in Ericsson Managed Services project of Warid Telecom

Core Network Manager

(July 2008 Till Date)

Ericsson, Pakistan
Working as Core Network Manager in Ericsson Managed Services project of Warid Telecom Pakistan; handling/follow-up of all outages related to Ericsson Core network side and reporting directly to Director Operations. Monitor and update Back Office and Front Office Core Network team with all new and modified WLA/SLA from different vendors, operators and all internal/external departments. Engage Core Network resource for coordination between departments/personals during activities at different nodes of the network. Update customer and Management on regular basis regarding any critical and service effecting issues and progress to rectify the fault. Brought the department to Service Delivery Maturity Model Level 2 Implemented Ericsson MSDP Platform for Integrated Trouble Ticketing and Change Control Restructuring of Ericsson Managed Services Back Office / Front Office for Warid Telecom to align it to the business objectives and customer satisfaction indices Managing tasks of Operation & Maintenance having responsibility with the task of effectively implementing the alarm monitoring, fault resolution, Change Control & Configuration Management as per the SLA with Warid Telecom and according to the processes outlined in MSTOP. I have responsibility of driving the cost saving initiatives while reducing the O & M cost where possible without compromising over the network quality & performance. Develop and enhance already existing conventional Core Network working process according to MS-TOP (Managed Services Telecom Operations Practice) based on e-TOM. Define and update SLAs with different departments including Field team, Back Office team and Planning department. Handle a team of more than 25 engineers working in shifts 365/24/7 and supervision of optimum resource utilization, My duty involves ensuring the periodic preventive maintenance of Core Network nodes and the 98% network availability as a part of KPIs Responsible for handling proper execution of planned activities of access and core network side

Responsible for resource management, performance evaluation and review of my subordinates (Aug 2006 July 2008)

NOC Incident Manager

Ericsson, Pakistan
Working as Incident Manager Network Operations; handling/follow-up of all Network Outages related to access, IN and core network and reporting to Director Network Operations. Responsible for extracting daily/weekly BSS, Core, IN, VAS Reports including detailed investigation on Trouble Tickets, extraction of root cause analysis and preparation of Significant Event Reports (SERs). Responsible for handling proper execution of planned activities, their impact and approving these planned requests. Responsible for resource management, performance evaluation and review of my subordinates Responsible for efficient Trouble Tickets handling and follow up of issues till the problem is resolved within set KPI I have responsibility of driving the cost saving initiatives while reducing the O&M cost where possible without compromising over the network quality & performance. My duty involves ensuring the periodic preventive maintenance of network nodes and the 98% network availability as a part of KPIs Strong coordination between Customer and Management regarding network related issues, NOC performance, handling and resolution of problems. Involve in monthly meeting with management to highlight NOC issues, efficiency enhancement procedures to management and feedback from higher management to NOC. Create and update SOP for all NOC staff in all domains like Core, BSS (Ericsson and Huawei), IN and VAS. Responsible for performance enhancement, smooth functionality of network and establishing new NOC process Develop and present NOC activity reports on monthly basis to higher management. Involve Ericsson 2nd and 3rd level support and any other interfaces involved in the investigation and resolution of critical and service effecting issues. (Dec 2004 Aug 2006)

Team Leader / Core Network Engineer

Ericsson, Pakistan
Responsible for extracting daily/weekly Core Network Reports including detailed investigation on Trouble tickets, Core outages and providing root cause analysis Perform maintenance and fault configuration of MSC/MSS/HLR/BSC and related equipment; including resolution of CP, RP Faults and taking Node dumps and changing of (SAEs) Size Alteration Events (SAEs) on request of Warid Performed traces of ISUP and MTP for troubleshooting and analysis of subscriber dialing, signaling and call connectivity issues Maintenance of APG (adjunct processor group) of Core Network Nodes including cluster group, resources and related fault handling Responsible for analysis of Stats i.e. call rejection, processor load, and other parameters and taking measures to keep the Stats of Core below the KPI Hardware fault management and configuration of M-MGWs using Element Manager GUI. Perform hardware acceptance test procedure (H/W ATP) of M-MGW including complete testing of power connections, cabling, signaling, hardware boards and software configuration B number/pre B number analysis, protocol analysis on SCCP/MTP3&2 layer and also global title (GT) routing analysis

 E1s, routes, C7 link testing/creation and management of the signaling links between network core nodes. Co-ordination with transmission department to resolve media related issues Responsible for analysis of Stats i.e. call rejection, processor load, and other parameters MANAGEMENT TRAINING MUME Managed Services Network Operations Certified This Certificate was issued by Ericsson Education [Market Unit Middle East] on completion of course on the organizational structure, practices and workings of all departments in Managed Services EDUCATION Ghulam Ishaq Khan Institute of Engineering (GIKI) B.Sc in Computer Systems Engineering Institute of Business Management - UET E-MBA (Majors in Marketing) PROFESSIONAL TRAINING Ericsson Layered Network 3G Architecture MSS (Mobile Soft-switch Solution) GSM WCDMA M-MGW Operations and Configuration Ericsson AXE Operations GSM Signaling in the Core Network Ericsson BSC Hard ware (Operations& Maintenance) Ericsson MSC Server Configuration MSC/MSS R13 Configuration WCDMA System Overview APZ212-50 Operations Delta Ericsson WCDMA HLR R12 System Operations Topi, Pakistan (2001 - 2004)

Lahore, Pakistan (2009-2011)

PROFESSIONAL TOOLS Ericsson OSS (Operations Support System) through Citrix Network neighborhood Element Manager (GUI), NCLI/ CLI, CHA Winfiol and OSS Ericsson OPS and ALV

PROGRAMMING SKILLS Programming Languages Ericsson OSS Scripting, C/C++/C#, ASP.NET, VB Scripting Platforms MS Windows (desktops/servers), Sun Solaris, GNU/Linux Tools Visual Studio (Dot Net framework), SQL server, Ulead media studio ACHIEVEMENTS/EXTRA-CURRICULAR ACTIVITIES Award and recognition by Ericsson Pakistan on outstanding performance in year 2007 Member of GIKI Badminton and Table Tennis Team Represented GIKI in Rafi Peer Youth Theatrical Festival 2002-03 (Alhamra, Lahore). Participated as Actor/Choreographer in various inter-GIKI drama competitions Awarded silver medal for securing 2 As in A Level