Effective Listening and Interaction Portfolio: A. Course Assignments (20 Points)
Effective Listening and Interaction Portfolio: A. Course Assignments (20 Points)
Effective Listening and Interaction Portfolio: A. Course Assignments (20 Points)
I. CONTENTS
A. Course assignments (20 points):
1. 2. 3. 4. 5. 6. 7. 8. 9. '5 Ways to Listen Better' vs. 'The Art of Listening' Pronunciation teasers: 'Poem of English' Cash needs Stressing and Chunking The power of intonation Not the Queen's English Richards vs. Goleman: From empathy to compassion and back 'Asclepius and the Two Travellers' Filter spotting Ron Gutman and the power of smiling
II. INSTRUCTIONS:
A. Course assignments:
1. '5 Ways to Listen Better' vs. 'The Art of Listening'
Watch and listen to the presentation available at http://www.ted.com/talks/lang/en/julian_treasure_5_ways_to_listen_better.html
and read the article from http://www.nytimes.com/2011/12/11/opinion/sunday/in-africa-the-art-of-listening.html . In about 100 words, compare and contrast the main ideas presented by the two authors. Include your own opinion expressing your agreement/disagreement on the matter and specifying to what extent you would be willing to follow their advice.
viscount__________ fiend__________
advertisements____________________
7. I don't think I will. (disagreement) 8. I don't think I will. (uncertainty) 9. You know best, don't you? (real question) 10. You know best, don't you? (unreal question)
Asclepius realised that he was feeling quite hungry after all his walking. Out of his pack he took the food he had brought with him. First there was a hunk of bread, freshly baked that morning. He took a deep breath and enjoyed the smell of it for a moment. Then white, sharp feta cheese made from his own goats' milk, and big black olives. And to follow, a large sweet juicy orange. His mouth was watering with anticipation, when he was interrupted by another traveller. 'Excuse me,' said the second man. 'I'm going to Athens and I've never been there before. Have you any idea what it's like?' 'Where have you come from?' asked Asclepius. 'Piraeus,' said the second man. 'Well, what's that like?' asked Asclepius. 'Oh it's a wonderful place,' said the man. 'Full of life and gaiety and colour and friendly people. It's a fantastic place.' 'Well, I expect you'll find Athens just the same,' said Asclepius. 'Oh good,' said the man, and he walked briskly on his way. Asclepius smiled and bit into his bread. It was delicious.
8. Filter spotting
Read the following three passages and determine which filters each author is using (i.e. associated/dissociated, towards/away from, match/mismatch, big chunk/small chunk, past/present/future, activity/person/object/place/time). A. I'm someone who enjoys life to the full. I play tennis, I write, I work full time as a salesperson, and I have a young family who keep me busy in any spare time I have! I get a lot of satisfaction from what I do. I set myself goals and I know by my own standards when I have achieved them. I enjoy travel, particularly to Europe, and I love eating out. B. I can be a difficult person, or so others tell me. I can usually see the alternative point of view. I enjoy a good discussion, some would say argument. I like perfection. If something isn't quite right it irritates me. I spend a lot of time working and I am meticulous in the way I go about that. I am a programmer and the work I do requires attention to detail and the ability to see immediately if something is wrong. C. I am a good listener. People come to me with their problems. I have always had this sort of role, not only in my work life but also with my friends. I have spent most of my life in the same part of England. I have always liked people here. I can recall some very special occasions that I have spent with friends in the past. I have always been a bit indecisive about what I might do next. I have always let others push me into new situations or jobs, and have tended only to change if I have been dissatisfied with what I was doing at the time.
Activity inspired from Sue Knight (2002). 'NLP at Work'
9.
Watch and listen to the presentation available at http://www.ted.com/talks/lang/en/ron_gutman_the_hidden_power_of_smiling.html . Answer these questions: 1. What are the effects of smiling mentioned by the presenter? 2. On average, how many times do you smile per day?
B. 10 Poor Listening Habits 1. Calling the subject uninteresting 2. Criticizing the speaker &/or delivery 3. Getting over-stimulated 4. Listening only for facts (bottom line) 5. Not taking notes or outlining everything 6. Faking attention 7. Tolerating or creating distractions 8. Tuning out difficult material 9. Letting emotional words block the message 10. Wasting the time difference between speed of speech and speed of thought
Nichols, R. G. and L. A. Stevens (1957). Are you listening? New York, McGraw-Hill.
C. 10 Good Listening Habits 1. _____________________________________ 2. _____________________________________ 3. _____________________________________ 4. _____________________________________ 5. _____________________________________ 6. _____________________________________ 7. _____________________________________ 8. _____________________________________ 9. _____________________________________ 10. ____________________________________
B. Self-assessment assignments
1. A listening log
Observe your listening experiences for a set period (at least one week) in your regular context (your workplace, your study group or your family). List your experiences in a log by time (approximate hour and duration), type of listening (see Listening_Types.doc) and intensity of listening (low, moderate or high). Analyse the overall results, and, if possible, convert the information into statistics.
2.
A listening diary
Recall five listening experiences that would correspond to the five levels of listening: Level 1 - Ignoring the speaker, Level 2 - Pretending to listen, Level 3 - Selective listening, Level 4 - Attentive listening, Level 5 - Empathetic listening. Describe each experience briefly, discussing how you responded as a listener, and detailing what you learned about yourself as a listener from that listening experience.
3.
List all the listening/communication assessments that you have taken the instrument and your score. See especially ELI_Instruments.doc as well as class handouts or search for other psychometric tests yourself. The selection of instruments (in terms of type and number) is a matter of personal choice. However, the minimum requirement is that you respond to at least two questionnaires from ELI_Instruments.doc. Write a short interpretation of what each profile tells you about yourself as a listener/communicator.
5. A self-assessment report
Compile your findings into a final self-assessment report of your listening/communication skills in the regular context you have chosen for observation. Guidelines: Write between 300 and 500 words Follow the short business report layout Use To/From/Subject/Date headings (a separate cover page is not necessary) Write an introductory paragraph stating the purpose and content of your report Present the terms of reference clearly in the introduction, i.e. how, where, when, for how long you observed yourself Group the information gathered as you wish under clear separate subheadings presenting and evaluating your communication patterns, with a focus on your listening and interaction habits Present both positive and negative features Write a final paragraph summarising the information and stating your opinions and/or resolutions Try to set goals and objectives for your improvement as a listener/communicator and elaborate a strategy plan for your professional development.