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    Senior Retail Sales Ikea CV

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    Mike Kelley
    Iva Gooden's CV summarizes her experience as an After Sales Director for a Citroen dealership in the UK from 1994 to present. She oversees 41 staff members across sales, customer service, and parts departments. Under her leadership, the dealership has grown its annual turnover from £18 million in 2002 to an estimated £25 million in 2003. She has implemented initiatives to improve customer service and train staff. Her CV highlights her expertise in areas like strategic planning, sales, customer service, and financial management gained through formal training and hands-on experience.

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    Senior Retail Sales Ikea CV

    Uploaded by

    Mike Kelley
    491 views1 page
    Iva Gooden's CV summarizes her experience as an After Sales Director for a Citroen dealership in the UK from 1994 to present. She oversees 41 staff members across sales, customer service, and parts departments. Under her leadership, the dealership has grown its annual turnover from £18 million in 2002 to an estimated £25 million in 2003. She has implemented initiatives to improve customer service and train staff. Her CV highlights her expertise in areas like strategic planning, sales, customer service, and financial management gained through formal training and hands-on experience.

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    Iva Gooden's CV summarizes her experience as an After Sales Director for a Citroen dealership in the UK from 1994 to present. She oversees 41 staff members across sales, customer service, and parts departments. Under her leadership, the dealership has grown its annual turnover from £18 million in 2002 to an estimated £25 million in 2003. She has implemented initiatives to improve customer service and train staff. Her CV highlights her expertise in areas like strategic planning, sales, customer service, and financial management gained through formal training and hands-on experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    491 views1 page

    Senior Retail Sales Ikea CV

    Uploaded by

    Mike Kelley
    Iva Gooden's CV summarizes her experience as an After Sales Director for a Citroen dealership in the UK from 1994 to present. She oversees 41 staff members across sales, customer service, and parts departments. Under her leadership, the dealership has grown its annual turnover from £18 million in 2002 to an estimated £25 million in 2003. She has implemented initiatives to improve customer service and train staff. Her CV highlights her expertise in areas like strategic planning, sales, customer service, and financial management gained through formal training and hands-on experience.

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    of 1

    _______________________________________________________________________

    CV Iva Gooden
    Address Line 1
    Address Line 2
    Address Line 3
    Postcode

    Telephone: (1234) 5678910. Mobile: 12345 67890. Email: [email protected]

    SE N I O R SA L E S M A N A G E M E N T / DI RE CTO R S H IP

    Possessing a number of achievements and on-going successes by establishing new business generating ideas,
    whilst achieving targets within the very competitive motor trade and retail sector. Proven track record
    illustrates a significant contribution for a company that offers a genuine opportunity for career progression
    within a similar general management / directorship position in Australia.
    _______________________________________________________________________

    FUNCTIONAL AREAS OF EXPERTISE

    Strategic planning General management Team leadership


    Business development Customer care / follow-up Sales initiatives
    Sales administration Account management Auditing
    Financial / budget / P&L control Credit control Merchandising
    Staff recruitment / training Stock / inventory control Marketing / promotions
    Forecasting / planning P.R. initiatives Quality Assurance

    PROFESSIONAL DEVELOPMENT
    Formal external training and numerous in-house courses, has supplemented my extensive hands-on
    management experience: managing company profit, controlling resources, marketing, planning for growth,
    salesmanship, warranty procedures, mobility, man management, auditing, computer literacy, maximizing. Finance,
    Credit Control. Advanced Salesmanship, Leading and Training for Success, customer care, action planning, business
    development. All courses commensurate with areas of expertise / key skills.

    PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

    AFTER SALES DIRECTOR 1994 – Present


    Citroen Dealership, Town Centre Garage Ltd, Sunderland, UK (1987-to date)
    Involvement in the general day-to-day business operations, (41 staff reports, including 3 Managers) such as
    sales, customer service, display, personnel, training, valuation, disposal, meeting monthly car sales targets,
    compiling monthly/weekly written reports and sales figures. Solely responsible for the Service / Parts Department
    and the profitability of two After Sales Departments.
    Instrumental in making this franchise outlet into a very successful business, with a company turnover of 18 million
    in 2002 increasing to an estimated turnover of 25 million in 2003.
    Trained staff to deliver excellent customer service, sales of financial products and trainers to train.
    Initiated a Quality Assurance “ Quest for Excellence” programme.
    Sold and advised on financial products.
    Met all monthly sales targets within year-on-year budgets.
    _______________________________________________________________________
    Personal: Date of birth: 1958. Marital status: Married, 3 children.
    __________________________________________________________________________________________________________

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    __________________________________________________________________________________________________________
    CV Template by First Impressions

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