Virtual Offshore Captive
Virtual Offshore Captive
Virtual Offshore Captive
Note 1: Owner implies owner like controls over facility, resources, manpower, project management, delivery etc.
Contents
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BENEFITS - VOCC HOW IT WORKS VOCC AGREEMENT DEDICATED IT SPACE - MODULAR STANDARD ROLES & RESPONSIBILITIES PRICING STRUCTURE OFFSHORE OUTSOURCING RISKS & BENEFITS UNDER DIFFERENT ENGAGEMENT MODELS (ANALYSIS) LOCATION WHY CHANDIGARH ? Overview Snapshot Emerging IT Destination OUR - IT FACILITY OUR - EXPERTISE OUR - ADVANTAGE FOUNDERS & EXISTING SERVICE PORTFOLIO IMPLEMENTATION SCHEDULE OUR SITE MAP FACILITY VIEW APPENDIX A
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We
have been providing knowledge services since 1999 through Aggarwal Raman &
Associates (established in 1988), a leading firm of Chartered Accountants, and AERENLegal Studio, a law firm and Anju & Associates, an architectural firm, in the northern part of India. Encouraged by past performance and drawing on our unique history, people, process, technology and approach; we decided to set up a state of the Art IT-BPO center. Aiming towards this objective, we succeeded in the allotment of a plot measuring 6071.48 sq. meters, in the name of our limited liability company dedicated to IT & BPO services, by Govt. of India, in its emerging Technology Park in Chandigarh. Moving further, we started setting up an intelligent, high-end state of the art IT infrastructure Our IT facility, in Rajiv Gandhi Chandigarh Technology Park, at Chandigarh- Indias most preferred IT destination (Source: NASSCOM - ATKEARNEY, and Gartner), 160 miles to the north of New Delhi (the Capital of India). Our facility is adjacent to Global IT leaders INFOSYS, Airtel, Mahindra Tech, etc. and will be partially operational by April-May 2009.
Mission: To deliver long term benefits and measurable value to our customers by leveraging our: Tenets of quality and innovation, Best people talent, Self sustaining processes framework Cutting edge technology Domain knowledge & expertise.
Value: Our value proposition is to ensure cost effective and efficient business operations by delivering technology enabled business solutions.
Our long term objective is to ensure our clients, to deliver maximum values through cost savings, enhanced productivity with highest standard of quality and continuous process improvement and cutting edge technology. We deliver value for money through our proven flexible and transparent delivery and engagement model. We believe in building long term relationship and long-lasting strategic partnership. We have sufficient experience and expertise needed to help enterprises in transforming their business. We deliver technology enabled business solutions to our clients. We have extensive technological capabilities which are duly complimented by deep domain / industry knowledge and expertise.
We have been investing extensively in gaining expertise for managing complex processes and translating this knowledge into creating a delivery structure that maximizes customer value while minimizing operational risks.
Our Approach:
Cost reduction through enhancement of productivity, innovation, cutting edge technology and best practices
Hire best talents from respective industry and its development through continuous education and training programme
Highest standard of quality to ensure defect free services Enhancement of total performance through ongoing technology
transformation, process re-engineering and continuous process improvement Flexible and transparent delivery and engagement model Enhancing security, privacy and confidentiality Robust governance Risk mitigation through robust risk management framework
Outsourced Process
WE Support Functions
IT Infrastructure and Support Services Facility Management Services HR Management Back Office Operations
Benefits - VOCC
Client retains full control over process / project management Superior controls over facility, resources, manpower etc. Quick & Clean outsourcing arrangement No entry & exit issues in offshore jurisdiction Minimal set up time Best outsourcing strategy & management tool Quality governance Greater degree of risk management Partner not vendor Minimal Outsourcing risks Greater Client satisfaction Timely & Quality delivery Seamless Transition Substantial cost savings Real-time visibility and risks management IT project visibility and productivity No own entity risks & hassles Minimal capital investment in offshore jurisdiction
HOW IT WORKS
Entry
Delivery
Exit
WE
CLIENT
Support Functions
Project Management
IT Infrastructure and Support Services Facility Management Services HR Management Back Office Operations
VOCC Agreement
VOCC Agreement
is an outsourcing agreement that will be entered between client & us. It is a master service agreement that will document the nature of the outsourcing transaction, the type of business process that are being outsourced, the scope of services to be rendered, roles & responsibilities of the parties, performance specifications, accountability & measurable standards, a pricing structure for the services, an other conditions concerning IP, employment, confidentiality, termination, dispute resolution mechanism, governing law & jurisdiction.
Common Infrastructure: Master Reception Waiting area on each floor State of the art Auditorium High-End Demo Room High-End Conference Room Interview/Visitors Rooms High End Training Rooms Cafeteria & Pantry Gymnasium Indoor Games Outdoor Games Lounge
Amenities & Provisions Parking 500 inside and 500 outside 100% Power Back up Air Conditioning Lifts (3 nos.) Ladies and Gents Toilets (3 nos. on each floor) Modern Fire Detection and restrain systems with sprinklers Fire and smoke detectors Green Areas Water Bodies Staircase
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WE
CLIENT
Support Functions
IT Infrastructure and Support Services Data Centre Services Network Services Desktop Services Facility Management Services Maintenance Housekeeping Security Pantry Parking Reception HR Management Recruitment and Selection Payroll Management Training and Development Benefits administration Compensation management Performance management Work force management Separation management Immigration and Expatriation HR analytics Back Office Operations Legal Accounting Administration Commercial Finance Travel Desk Tax
Project Management
(Delivery)
Process/Project Management Transition Management Quality Management Performance Management Governance Supervisor Level Management Resource (Manpower)
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Pricing Structure
Our
pricing will be based on number of work stations comprised assigned to the
Clients. We will charge a sum of USD 30 to 50 per work station per working day, depending on various parameters like division of roles and responsibilities, capital expenditure in technology and assets, etc. This will include electricity and shared internet charges. However, use of high end video conferencing facilities, auditorium, cafeteria, pantry, demo room, will be charged additionally.
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Offshore Outsourcing Risks & Benefits Under Different Engagement Models (Analysis)
OFFSHORE OUTSOURCING RISK ANALYSIS:
Type of Risk Process/Project Management risk Quality risk Timely Process / Project Delivery risk Controls risk Transition risk Privacy & Security risk Governance risk HR risk Regulatory risk Own Entity risk Transparency &Visibility Traditional Outsourcing High High High High High High High Nil Nil Nil Moderate Virtual Captive Centre Low Low Low Low Low Low Low Nil Nil Nil Very High Off shore Captive Centre Low Low Low Nil Nil Nil Nil Very High Very high Very High Very High BOT Joint Venture Moderate Moderate Moderate Moderate Low Low Low High High High High
Moderate Moderate Moderate Moderate Moderate Low Nil Low Low Low Moderate
Moderate Moderate Good Good Good Good High Moderate Moderate Moderate
Moderate Moderate
Moderate Moderate
Good Good
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Location
miles (towards north) from New Delhi (The Capital of India). Our IT Facility is in Rajiv Gandhi Chandigarh Technology Park developed & managed by Chandigarh Administration, Govt. Of India. Our facility is adjacent to the premises of INFOSYS, Airtel, DLF, Tech Mahindra, Grand Hyatt (Five Star Hotel) and in proximity to the World class Township on 125 Acres styled as Pride Asia, being developed by Leading Indian Land developers - Parsvnath Developers Ltd. Our Facility is spread over a plot measuring 1.5 acres of land, allotted by Chandigarh Administration, Government of India, as Build to suit sites, notified under the Allotment of Campus sites in Chandigarh information Park Rules, 2002, framed exercising the powers under The Capital of Punjab (Development & Regulation) Act, 1952. Our facility is 10 km away from the airport, 3 km from the railway station and 8 km away from the Bus stand. The city centre is 8 km far. The satellite towns of Mohali and Panchkula are located at a distance of 15 km and 3 km respectively.
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Why Chandigarh ?
OVERVIEW
Chandigarh,
the dream city of India's first Prime Minister Sh. Jawahar Lal Nehru,
was planned by the famous French architect, le Corbusier, Picturesquely located at the foothills of Shivalik, it is known as one of the best experiments in Urban planning and modern architecture in the 20th century in India. The foundation of the city was laid in 1952 and subsequently in 1966 the city assumed the unique distinction of being a union territory with capital city of two states Punjab and Haryana.
The city is divided in 56 sectors each measuring 800 meters by 1200 meters having all modern facilities. City is a regional hub for education (including technical), finance, health, entertainment and tourism sectors in addition to being a gateway to one of he most beautiful hilly state of Himachal Pradesh.
Chandigarh's quality of life is unparalleled and its excellent social infrastructure makes it a highly livable place. It offers clean green surroundings with educational and health infrastructure which is high class and most modern. Chandigarh is also on course to becoming a knowledge city with all pre-requires for attracting knowledge sector companies. The presence of National level institutes, Educational Centres of Excellence and a large number of other prestigious organizations makes it an important regional hub. The services sector provides much of the economic activity in the city with financial services, IT services, hospitality and tourism services providing opportunities to the youth of the city and the region for employment in large numbers. SNAPSHOT Foundation of City Temperature Population Literacy Rate Percent Working Population (15-59) Average House Hold Income (2004-05) Human Development Index Law & Order Index 2007 1952 Winter (min) Nov-Jan 3 C 14 C Summer (max) April-July 31 C 44 C 900635 (3.45% CAGR) 81.9% (0.57% CAGR) 65.87% 375905 INR Number 1 in the country Number 1 among UTs
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Investment Environment Index 2007 Urbanization percent Urban Employment Percent (2004-05) Engineering Colleges
Number 2 among UTs 89.74 4.00 More than 75 in and around Chandigarh More than 20000 engineers & graduates per Annum Infosys (30 acres campus), Wipro (20 acres), IBM, Airtel, Tech Mahindra, TCS, Dell, Quark
EMERGING IT DESTINATION Chandigarh Administration is headed by the Administrator who is also Governor of Punjab. A compact, lean, sensitive and citizen friendly administration is ushering Chandigarh into a new era of e-governance and responsive administration, committed to holistic development of the city based on best and modern technology. The most modern city of India is now on path of becoming a 'Smart City'. Inaugurated by Dr. Manmohan Singh, the Prime Minister of India on September 24, 2005, Rajiv Gandhi Chandigarh Technology Park (RGCTP) cover more than 375 Acres, is a premier initiative of Chandigarh Administration. It represents one of the largest government initiative of its kind in the country. This IT Park empowers a vision that is spread over complete value chain of IT & IT enabled services. It also delivers a compatible environment for both vertical and horizontal growth. The Park provides customized solutions for easy scalability & easy design flexibility.
Chandigarh has been declared as one of the most preferred IT destination. Chandigarh, being Tier-III city, ensures lower labor costs, lower real estate costs and reduced Staff attrition rate (Source: Jones Lang La Salle Leading Real Estate Management Company). Besides, Gartner, a leading Global marketing research firm, during their recent study, has also recognized Chandigarh as one of the most preferred IT location. Chandigarh has also got third Slot at the NASSCOM ATKEARNEY study on location Road map for IT-BPO growth. The highlights of the study of NASSCOM ATKEARNEY in respect of Chandigarh are as under (on a scale of 1-10):
TABLE I :
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TABLE II :
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Our - IT Facility
Our IT Infrastructure is being developed
on the concept of modular designing. Each Modular is self contained, complete & independent from other Modular, having its own Access control. Our each Modular will comprise of 25-100 high-end workstations supported by full height executive cabins, conference room, meeting room, server & storage room (Data centre), UPS room, Network infrastructure, telecom infrastructure, dedicated connectivity etc. Beside this, there would be a common infrastructure like High-end Demo room, Video Conferencing Room, training room etc. The Total capacity of work stations will be more than 1250. Besides our standard Modulars, we can also provide customized modulars as per the requirement of the Client. Our IT facilities will have total covered area of more than 1,55,000 Sq. ft. comprising of lower basement (2715 sq mts or 29224 sq ft.), Upper basement (2491.8 sq mts or 26821.5 sq ft.) Ground Floor (2227.29 sq mts or 23974.35 sq ft.), First floor (2047.79 sq mts or 22042.23 sq ft.), Second floor (1970.60 sq mts or 21211.36 sq ft.), third floor (1395.62 sq mts or 15022.33 sq ft.), fourth floor (1395.62 sq mts or 15022.33 sq ft.), fifth floor (147.35 sq mts or 1586.06 sq ft.) and guard box (11.16 sq mts or 120.125 sq ft.) spread over 1.5 Acre (6071.48 sq mts or 65352.87 sq ft.) of Land. The area details & specifications are mentioned in Appendix A.
Infrastructure for each Modular: State of the Art Work Stations Executive Full Height Cabins Conference room High End Data Centre room High End Network Power Back up Connectivity Access Control
Common Infrastructure: Master Reception Waiting area on each floor State of the art Auditorium High-End Demo Room High-End Conference Room Interview/Visitors Rooms High End Training Rooms Cafeteria & Pantry Gymnasium Indoor Games Outdoor Games Lounge
Amenities & Provisions Parking 500 inside and 500 outside 100% Power Back up Air Conditioning Lifts (3 nos.) Ladies and Gents Toilets (3 nos. on each floor) Modern Fire Detection and restrain systems with sprinklers Fire and smoke detectors Green Areas Water Bodies Staircase
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Our - Expertise
We have the domain expertise in the following sectors. We will leverage our tenets of quality and innovation, the best people talent and self sustaining process frame work to deliver long term benefits and measurable high value to our customers.
Horizontal offerings Finance and accounting outsourcing Human Resource Outsourcing Knowledge Services/Knowledge Process Outsourcing (KPO) Legal Process Outsourcing Tax Outsourcing Book keeping and Accounting services Payroll Services Architectural Services
Vertical offerings Banking and financial services Securities and Capital markets services Telecom Retail Insurance Health and Life Sciences Travel & Transportation
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Our - Advantage
One Stop Shop State of the Art Modular IT Facility Strategic Location Experienced Management Best People Talent Deep Domain Industry Knowledge & Expertise Best-in-Class Process and Quality System Flexible and Transparent Delivery & Engagement Model Risk Mitigation through Robust Risk Management Framework Substantial Cost Savings Technology Enabled Business Solutions Scalability of Operations Low Attrition Rate through Best Recruitment & Retention Strategies Cutting Edge Technology Superior Controls Continuous Process Improvement Technology & Process Transformation Timely Delivery Robust Information & Security Management System Delivering the Best ROI Sound Financial Stability
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AEREN-Worldwide
Indias first web based service provider of its kind on Offshore/International Tax planning. AEREN-Worldwide with its in-house team of more than 22 Chartered Accountants & Multiple Disciplined Professionals and affiliations with Worlds top International Tax planning professionals across the Globe, has represented various multinational foreign corporations, large domestic corporate houses and financial institutions on the aspects of Double taxation, Formation & management of offshore Companies & Trusts, International Investment structure, International Tax Planning, transfer pricing & advance rulings. (www.aerenworldwide.com)
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Property Portfolio Manager Share Portfolio Manager Rental Property Manager Mortgage Manager Expenses Manager Bank Manager Income Manager
Home Inventory Manager Credit Card Manager Home Business Manager Salary Manager Tax Manager Insurance Manager Medical Expense Manager
Fixed Deposit Manager Mutual Fund Manager Misc. Receipt Manager Business Assets Manager ConsultancyFreelancer Manager Personal Borrowing & Advances Diamond/Jewellery/gold/ precious Stone Manager
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Implementation Schedule
First Phase The first phase will be functional by April - May 2009. The facility will have more than 500 workstations with all common facilities and services. Second Phase The second phase will be fully operational by September - October 2009. The facility will possess additional 800 to 1000 workstations. It will hold a capacity of 1250 to 1500 workstations in aggregate.
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Front View
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Side View
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Appendix A
AREA & ZONING DETAILS: Plot Area : 1.50 acres: 6071.48 sq mts OR : 30.48 mts. OR 100 ft. 65352.87 sq ft.
Lower Basement: Upper Basement: Ground floor First floor Second floor Third floor Fourth floor Fifth floor Guard Box : : : : : : :
OR OR OR OR OR OR OR OR OR
29224 26821.5
sq ft. sq ft.
23974.35 sq ft. 22042.23 21211.36 15022.33 15022.33 1586.06 120.125 sq ft. sq ft. sq ft. sq ft. sq ft. sq ft.
PROJECT HIGHLIGHTS: Site Area Built-up Area Floors Open Area in Front Open Area in Sides Open Area in Rear Roof Height Roof Design : 1.50 : : : : : : : acres : 6071.48 sq mts : 65352.87 sq ft. : 83956.45 sq ft.
7799.81sq mt.
Ground floor + 3 Levels + 2 Basements. 15 8 10 mt. mt. mt. : 49.21 ft. : 26.25 ft. : 32.80 ft.
3.89 ft. on each floor : 12.76 ft. on each floor Flat slab
PARKING:
400-500 Cars
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: :
165
sq mt.
: :
33.05 sq mt.
AMENITIES:
Lifts Cafeteria Ladies and Gents Toilet Staircase Reception Entrances Indoor Games Gymnasium
: : : : : : : :
3 nos. (each of 10 persons) 387 sq mt. 3 nos. sets on each floor 3 nos. 1 no. 1 no. 1 Hall 1 no. : 4185.64 sq ft
Separate passenger and service elevators Modern fire detection and restraint systems with sprinklers. Fire and smoke detectors
PROVISIONS: Fire fighting Air Conditioning 100% Power Back up. Mains Power Supply State of the Art IT Infrastructure (Data Centre, Networking, IT security, Connectivity, Telecommunication equipments) AERIAL DISTANCES: Airport Chandigarh Railway station Bus stand (17 sector) City Centre Mohali city Panchkula city : : : : : : 10 km 3 km 8 km 8 km 15 km 3 km
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