Preface

This guide introduces CiscoWorks for Windows Version 6.0 and its applications, CiscoView, Show Commands, and Threshold Manager. It also provides information about performing minor troubleshooting tasks.

Audience
This guide is designed for system administrators who are responsible for using CiscoWorks for Windows to configure and monitor routers, access servers, hubs, and switches. You should be familiar with the basic concepts and terminology used in internetworking, and understand your network topology and the protocols that the devices in your network can use. You should also have a working knowledge of the Microsoft Windows environment. You should also become familiar with the Ipswitchs Network Management Software (NMS), WhatsUp Gold application by reading the WhatsUp Gold Users Guide.

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Preface Organization

Organization
Table 1 describes the organization and chapters of this guide:
Table 1 Organization and Chapter Description

Chapter # 1

Chapter Title Understanding CiscoWorks for Windows

Description Provides system and network support information. It also provides a brief overview of all the applications included with CiscoWorks for Windows. Describes the CiscoWorks for Windows desktop, and how to access to commonly used software tools and online help information. Provides overview information about CiscoView. Describes how to navigate in CiscoView, display devices, and configure and monitor devices. Provides overview information about Show Commands. Describes how to navigate in Show Commands and display system and protocol information about Cisco devices. Provides overview information about Threshold Manager. Describes how to navigate in Threshold Manager, set thresholds to manage problem areas on your network, and retrieve event information. Provides troubleshooting tips and answers to the most common Frequently Asked Questions (FAQs) that you might encounter when using CiscoView, Threshold Manager, and Show Commands applications.

Using the CiscoWorks for Windows Desktop

Managing Cisco Devices with CiscoView

Displaying Cisco Device Information with Show Commands

Monitoring Cisco Devices with Threshold Manager

Troubleshooting

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Preface Conventions

Note

For detailed information about configuring, monitoring, and managing your network with CiscoWorks for Windows applications, see the context-sensitive online help. This comprehensive help system provides procedures, overview material, and links to related information.

Conventions
This document uses the following conventions: Item Commands and keywords Variables for which you supply values Displayed session and system information Information you enter Variables you enter Menu items and button names Selecting a menu item Convention boldface font italic font
screen

font font font

boldface screen italic screen

boldface font Option > Network Preferences

Note

Means reader take note . Notes contain helpful suggestions or references to material not covered in the publication.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

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Preface Related Documentation

Related Documentation
The following additional documentation is available:
Paper Documentation

CiscoWorks for Windows, Version 6.0 Installation Instructions WhatsUp Gold Users Guide Cisco IOS configuration guides and command references Cisco IOS Command Summary System error messages Internetworking Terms and Acronyms Cisco Management Information Base (MIB) User Quick Reference Cisco Product Catalog Hardware installation and maintenance publications for your product CiscoWorks for Windows Release Notes (available on Cisco.com), the Cisco Connection Documentation CD-ROM, and the Network Management Support CD-ROM) Device package Readme files on Cisco.com

Note

Document titles might vary slightly, depending on the software release.

Online Documentation

Context-sensitive online help You can access the help in two ways:
Select an option from the navigation tree, then click Help. Click the Help button in the dialog box.

PDF for:
Installing CiscoWorks for Windows 6.0 Using CiscoWorks for Windows 6.0

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Preface Obtaining Documentation

Note

Adobe Acrobat Reader 4.0 is required.

Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com http://www-china.cisco.com http://www-europe.cisco.com

Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

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Preface Obtaining Documentation

Ordering Documentation
Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can e-mail your comments to [email protected]. To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address: Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments.

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Preface Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco. Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available. Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco. To access Cisco.com, go to the following website: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

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Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac P3 and P4 level problems are defined as follows:

P3Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. P4You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. To register for Cisco.com, go to the following website: http://www.cisco.com/register/ If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows:

P1Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available. P2Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

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