E-TOKEN SYSTEM FOR SUBMITTING VISA APPLICATIONS TO TRAVEL TO INDIA BY BANGLADESH NATIONALS

To ease the process of submission of visa applications by citizens of Bangladesh, digital Etoken system has been introduced for Bangladeshi Passport holders, applying for visa at Indian Visa Application Centres (IVAC) at Gulshan, Dhaka and Motijheel, Dhaka with effect from November 15, 2009. 2. Procedure for visa application is as given below: Bangladesh Passport holders wishing to apply for visa to travel to India must visit website www.ivacbd.com and log on to E-Token system. Applicant must fill up all mandatory fields as indicated therein. Applicant is required to choose a date for submission of visa application from available dates shown in the field, and the place of submission i.e. IVAC, Gulshan or IVAC, Motijheel. Only one registration will be allowed for available dates. Applicant need to take a printout of E- token in A4 size paper. Applicant should go to IVAC Gulshan or IVAC Motijheel, as indicated in E- token, on the date for which the token has been issued along with (i) the print out of E-token (ii) duly filled in visa application, and (iii) all necessary documents. Visa applications are accepted at IVAC Gulshan from 0800 hrs to 1200 hrs, and at IVAC Motijheel from 0800 hrs to 1100 hrs. E- Token is not valid beyond the date for which it has been issued. One member of a family is permitted to submit visa applications on behalf of other family members, subject to a maximum of five visa applications per day and subject to production of proof of relationship. For this purpose, family constitutes spouse, children and parents.

3. Emergency medical cases require valid E-token but may seek priority at medical emergency counter at IVAC, Gulshan. (Contact person: Manager (Adm), IVAC, Gulshan. Tel 02-8833632 / 9893006)

4.

Visa applications of Honble Members of Parliament and Judiciary; Chairman/ CEO/

Managing Director of established companies and members of their families; and persons above 70 years of age can be submitted through authorised representative carrying valid E-token. 5. In the event of the date for which an e-token has been issued becomes a non-working day for any reasons, the e-token will be accepted on the next working day. 6. For queries, kindly contact: Manager (Administration), Indian Visa Application Centre, Road No. 137, House No 12, Gulshan-1, Dhaka. Tel : 02-8833632 / 9893006; Fax: 02- 9863229; email: [email protected].

FREQUENTLY ASKED QUESTIONS

Q 1. As per your notification, one member of family can submit 5 visa applications on behalf of his/her family. Can all five applications be submitted with one E- token or separate token is mandatory for each application?

Ans. Separate e-token is mandatory for each application. Q 2. I have got E-token for Indian Visa Application Centre (IVAC), Gulshan. Can I submit the application at IVAC, Motijheel ? Ans. No, You must submit visa application at the place indicated in e-token. Interchangeability of place of deposit is not allowed. Q 3. I have generated an e-token for a particular date. Can I submit the visa application before or after that date? Ans. E- token is valid only for the date for which it has been generated. Therefore, you have to submit the application on the specified date itself. The only exception is that on medical and other extreme personal emergencies, you are allowed to submit the application with an E-token , even if the token generated is for a future date. For the purpose, you should approach Help Desk at Indian Visa Application Centre, Gulshan (please click here) Q 4. Can I submit visa application any time on the date of date of registration or do I have to come during the service timings indicated in E-token? Ans: You must submit your visa application within the service timings indicated in the e-token. Q 5. I am a Bangladeshi national holding dual nationality. I wish to apply for visa on my Passport other than the Bangladeshi Passport. Do I need to generate an E- token for applying for visa?

Ans. No, E- token system is applicable only for Bangladeshi Passport holders. Q 6. Is the presence of the patient essential for submission of visa application on medical cases? Ans. Presence of the patient for submission of application is not required in serious medical cases. Persons accompanying the patient are allowed to submit visa application of the patient on the basis of authority letter along with all necessary documents. Q 7. I made a mistake while filling in the columns in E-token field. Do I have the option to modify the entries already made? Ans. No, presently there is no system of modification of entries already made. Extreme care should be taken while filling in information. All particulars filled in should match with those entered in your passport. Making incorrect entries will result in rejection of you application. Q 8. I have got e-token for a particular date. I want to cancel it and book another date? Is that possible? Ans. Yes, you may send an e-mail to [email protected] intimating your e-token no. & date along with your mobile number before 5 pm on any working day prior to the date of your registration. Normally the working days are from Sunday to Thursday in the week (please click here for list of holidays). Cancellation will be notified to you by sms or e-mail. After that you may try for another date available in the system. However cancellation does not guarantee confirmed bookings on another date. It all depends upon availability of slots on the date of your registration. Q 9. I lost the print out of my e-token. How can I get a reprint?

Ans. Please click in the field for reprint. Fill in your Passport number and take another print out. Q 10. Can any person submit visa application on behalf of another person? Ans. No, however certain categories of persons are exempted from physical presence for submitting visa applications as notified in State Bank of India, Dhaka Press advertisement of November 6,2009 (E token system). Q 11. When I enter the e-token field, it shows Sorry no tokens are available. Whats the reason? Ans. It is possible that all E- tokens for that particular date could have already been issued. As a large number of persons are applying for Indian visa every day it is advisable that you register in the early hours of the day so that your chances of getting a confirmed slot are brighter, if not certain.