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    White Paper Filed Service Queries ERD

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    Sachin Ingle
    This document contains an entity relationship diagram (ERD) and query for a field service customer request module. The ERD identifies the tables and joins in a database. The query selects fields from various tables in the database to display customer request details such as status, product, owner and notes. The document provides business solutions for the ERD and an example query to retrieve customer request data from an Oracle database.

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    White Paper Filed Service Queries ERD

    Uploaded by

    Sachin Ingle
    73 views9 pages
    This document contains an entity relationship diagram (ERD) and query for a field service customer request module. The ERD identifies the tables and joins in a database. The query selects fields from various tables in the database to display customer request details such as status, product, owner and notes. The document provides business solutions for the ERD and an example query to retrieve customer request data from an Oracle database.

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    Field Service

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    10. White Paper Filed Service Queries ERD

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    This document contains an entity relationship diagram (ERD) and query for a field service customer request module. The ERD identifies the tables and joins in a database. The query selects fields from various tables in the database to display customer request details such as status, product, owner and notes. The document provides business solutions for the ERD and an example query to retrieve customer request data from an Oracle database.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    73 views9 pages

    White Paper Filed Service Queries ERD

    Uploaded by

    Sachin Ingle
    This document contains an entity relationship diagram (ERD) and query for a field service customer request module. The ERD identifies the tables and joins in a database. The query selects fields from various tables in the database to display customer request details such as status, product, owner and notes. The document provides business solutions for the ERD and an example query to retrieve customer request data from an Oracle database.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 9

    T-XIS Oracle Practice

    Solution Document

    WHITE PAPER FOR FIELD SERVICE Q A!D ERD "o#ule- Cu$tomer


    Aut%or& Creation Date& La$t *#ate#& Ver$ion& Sac%in In'le ()-Se*-+,() ()-Se*-+,() Ver$ion (-,

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    Contents

    Business Scenarios Entity Relation Ship Diagram...................................3 Business Case: ERD....................................................................................4 Business Solutions: ERD and Query ..........................................................5

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    Description of Scenarios: I$$ue& Entit. Relation$%i* Dia'ram /or Fiel# Ser1ice Di$*la.in' Ser1ice re2ue$t #etail$-

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    Solution Document

    Description of Situation: <Point Wise> Situation& T%i$ Quer. i$ u$e/ull /or /uture *ur*o$e- T%i$ #ia'ram 3ill %el* i#enti/. all t%e ta4le$ an# 5oin$-

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    Business Solutions: ERD and


    Description of Situation:

    T-XIS Oracle Practice

    uery

    Solution Document

    Query
    SELECT cib.incident_id, cib.incident_number incident_number, cisl.NAME incident_status, cisl.description incident_status_description, csev.NAME cs_severity, csev.description cs_serverity_des, /* TrackIT 141852 */ csurg.NAME cs_urgency, csurg.description cs_urgency_des, /* TrackIT 141852 */ cib.problem_description incident_description, citl.summary incident_summary, cib.last_update_date last_update_date, cib.last_updated_by last_updated_by, cib.incident_date incident_date, cib.incident_occurred_date incident_occurred_date, cib.incident_resolved_date incident_resolved_date, cib.creation_date incident_creation_date, cib.close_date incident_close_date, cib.open_flag open_flag, cib.problem_code problem_code, look1.description problem_code_description, /* TrackIT 123370 */ cib.current_serial_number current_serial_number, cib.resolution_code resolution_code, look2.description resolution_code_description, /* TrackIT 123370 */ cib.web_entry_flag web_entry_flag, cib.status_flag status_flag, ssp.attribute2 survey_flag, msi.segment1 product, cib.product_name product_name, msi.description product_description, sr_group.group_name owning_group, sr_eng.resource_name support_engineer, cib.sr_creation_channel sr_creation_channel, u.user_name logged_person, ttl.NAME incident_type, ttl.description incident_type_description, hp.party_number customer_number, hca.account_number customer_account, hp.party_name customer_name, hp.address1 address1, hp.address2 address2, hp.address3 address3, hp.address4 address4, hp.city city, hp.state state, hp.postal_code postal_code, hp.country country, cib.site_id site_id, cib.customer_site_id customer_site_id, cii.external_reference configuration, cii.serial_number serial_number, sr_party.sub_party_name contact_name, -- cgcv.phone_country_code phone_country_code, -- cgcv.phone_area_code phone_area_code, cgcv.phone_number phone_number, -- cgcv.email_address email_address, cia.creation_date group_assigned_date, --Added for trackit# 213714 cib.incident_attribute_1 software_version --Raj-added for TrackIT# 248845 -- nuan_cs_notes (cib.incident_id) consolidated_notes -- Raj-added for TrackIt#2-36960 Com*an. Con/i#ential For internal u$e onl. Pa'e 7 o/ 0

    T-XIS Oracle Practice FROM

    Solution Document fnd_user u,

    cs_hz_sr_contact_points cp, csi_item_instances cii, hz_parties hp, hz_cust_accounts hca, cs_incident_types_tl ttl, mtl_system_items_b msi, cs_incident_statuses_tl cisl, cs_incidents_all_tl citl, cs_incidents_all_b cib, --Added for trackit# 213714 cs_incidents_audit_b cia, jtf.jtf_rs_groups_tl sr_group, jtf.jtf_rs_resource_extns_tl sr_eng, apps.csc_hz_parties_self_v sr_party, -- apps.xxcust_csc_gs_contacts_v cgcv, hz_parties ssp, cs_lookups look1, /* TrackIT 123370 */ cs_lookups look2, /* TrackIT 123370 */ cs_incident_severities_tl csev, /* TrackIT 141852 */ cs_incident_urgencies_tl csurg /* TrackIT 141852 */ WHERE 1 = 1 -- AND cib.org_id = 539 --Commented for Trackit 166662 -- AND cib.incident_number = '100907330' --'100796748' AND cib.incident_id = citl.incident_id AND citl.LANGUAGE = 'US' AND cib.incident_status_id = cisl.incident_status_id AND cisl.LANGUAGE = 'US' AND cib.incident_type_id = ttl.incident_type_id AND ttl.LANGUAGE = 'US' AND cib.inventory_item_id = msi.inventory_item_id(+) AND cib.inv_organization_id = msi.organization_id(+) AND cib.customer_id = hp.party_id AND cib.account_id = hca.cust_account_id(+) -- AND hca.party_id = hp.party_id(+) /*Commented for Trackit #279155*/ AND cib.customer_product_id = cii.instance_id(+) AND cib.incident_id = cp.incident_id(+) --AND cp.party_id = cgcv.party_id(+) AND cp.party_id = sr_party.party_id(+) AND cp.primary_flag = 'Y' AND cib.created_by = u.user_id AND ssp.party_id(+) = cp.party_id AND sr_eng.resource_id(+) = cib.incident_owner_id AND sr_group.GROUP_ID(+) = cib.owner_group_id AND cib.problem_code = look1.lookup_code(+) /* TrackIT 123370 */ AND look1.lookup_type(+) = 'REQUEST_PROBLEM_CODE' /* TrackIT 123370 */ AND cib.resolution_code = look2.lookup_code(+) /* TrackIT 123370 */ AND look2.lookup_type(+) = 'REQUEST_RESOLUTION_CODE' Com*an. Con/i#ential For internal u$e onl. Pa'e 8 o/ 0

    T-XIS Oracle Practice Solution Document /* TrackIT 123370 */ AND cib.incident_severity_id = csev.incident_severity_id(+) /* TrackIT 141852 */ AND cib.incident_urgency_id = csurg.incident_urgency_id(+) /* TrackIT 141852 */ /* Added for trackit# 213714 */ AND cia.incident_id = cib.incident_id AND cia.incident_audit_id = (SELECT MAX (incident_audit_id) FROM cs_incidents_audit_b cia1 WHERE cia1.incident_id = cib.incident_id -AND cia1.GROUP_ID = cib.owner_group_id -- AND cia1.updated_entity_code = 'SR_HEADER' -- AND cia1.change_group_flag = 'Y' ) /* end of code for trackit# 213714 */

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    Solution Document

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    Solution Document

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    Description

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